Baltini

Hi Adam, Thank you for providing the order number. We would like to inform you that this order was delivered nearly 2 years ago, and we have not received any prior concerns or complaints regarding it. Unfortunately, due to the time that has passed, we are unable to assist further with this matter. We truly appreciate your understanding and are here to help if you have any other questions or need assistance with anything else. Best regards, Jennie

Hi Dear, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you were happy with your purchase and found the process smooth and transparent. It’s great to know that you’re pleased with the pricing, the authenticity of the item, and the quick delivery. We really appreciate your kind words and are looking forward to welcoming you back for your next shopping experience. Thank you again for choosing us! Best regards, Jennie

Hello Erik, Thank you so much for sharing your feedback with us. To proceed, as part of our standard procedure, we require ask for some photos to help us verify. Additionally, there is a return fee applies for returns. To assist you further, could you please provide your order number (beginning with BALXXXX)? This will allow us to look into the matter and resolve it as quickly as possible. Thank you again for bringing this to our attention. We look forward to hearing from you soon so we can work on resolving this issue. Best regards, Jennie

Hi Lynn, Thank you so much for your kind words and positive feedback! We're thrilled to hear that your transaction was smooth, and that you’re happy with the communication and quality of the product. It’s wonderful to know that it arrived quickly as well! We truly appreciate your support and are excited to have you as a returning customer. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again, and we look forward to serving you in the future! Best regards, Jennie

Dear Joanna, We’re very sorry to hear about your experience and truly regret any distress this situation has caused. Please know that this is never the experience we intend for our customers. We understand your concerns and take them seriously. While our return policy requires items to be in original, unused condition, we have noted your feedback and will re-review your return request carefully once again with our team. We are committed to resolving this matter as fairly as possible and have already reached out to you via email to continue the conversation and assist you directly. For privacy and to provide proper support, we kindly ask that all further communication take place through that channel. Thank you for bringing this to our attention. Best Regards, Mario

Hi Debby, Thank you so much for your kind review! We're delighted to hear that your order was processed quickly and that we could assist you with the return when the color wasn’t quite right. We strive to make the process as smooth as possible for our customers, and we’re happy to have met your expectations. We truly appreciate your feedback and thank you for choosing BALTINI. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. Best regards, Jennie

Hi Anne, Thank you so much for your kind review! We’re thrilled to hear that you had an easy ordering experience, enjoyed our pricing, and received your delivery quickly. Your feedback means a lot to us, and we truly appreciate your support! Best regards, Jennie

Hi Juliana, Thank you so much for your kind words! We’re truly glad to hear that you had a positive experience with us at every step. It’s always our goal to make your experience as smooth and enjoyable as possible. If there’s anything else we can assist you with, please don’t hesitate to reach out! Best regards, Jennie

Hi Carl, Thank you so much for your kind review. We're thrilled to hear that your order was exactly right and that you love the shoes. We truly appreciate your support and can’t wait to serve you again soon! Best regards, Joy

Hello Dear, We sincerely apologize for the inconvenience you’ve experienced with your order. Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation. Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly. Best regards, Jennie

亲爱的顾客， 非常感谢你用心撰写的评价！ 很高兴得知你在 Samsoe Samsoe 连衣裙上找到了超值优惠，且物流和追踪体验符合你的预期。 感谢你指出描述中可能存在的翻译问题——这对我们改进非常有帮助。 期待未来再次为你服务，也很高兴赢得了你的信任。再次感谢选择 Baltini！ 此致问候， Jennie

Hello dear, We sincerely apologize for the inconvenience you’ve experienced with your order. Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation. Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly. Best Regards, Joy

Hello Dear, We sincerely apologize for the inconvenience you’ve experienced with your order. Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation. Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly.

Hello Dear, We sincerely apologize for the inconvenience you’ve experienced with your order. Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation. Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly. Best Regards, Jennie

Hello Dear, We sincerely apologize for the inconvenience you’ve experienced with your order. Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation. Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly.

Hi Veronica, Thank you so much for your kind review. We're thrilled to hear that you enjoyed the unique items and great deals we offer. We understand how important a smooth delivery experience is, and we’re sorry for the confusion caused by the courier's tracking system. We truly appreciate your patience, and we're glad our customer service team could support you promptly throughout. Your feedback helps us improve, and we’ll be sure to pass this along to the courier service as well. Looking forward to serving you again soon! Best Regards, Joy

Dear Benjamin, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We understand how disappointing it can be when an item doesn’t meet your expectations, and we regret any frustration this situation has caused. Please know that your return was initially flagged due to the presence of an unknown adhesive substance on the garment upon its return. This was unexpected, especially since we have internal documentation and photos showing the item in perfect condition prior to shipment. That said, after further review and in collaboration with our partner, we decided to honor your return as an exception. Our priority is always to ensure fair outcomes and a positive experience for our customers, even in complex situations. We appreciate your patience and hope this resolution reflects our commitment to making things right. If there’s anything further we can assist you with, please don’t hesitate to contact our customer care team directly. Best Regards, Mario

Dear Barbara, Thank you for taking the time to share your kind feedback with us. My name is Joy, and I’m the Customer Service Staff who responded to your email regarding this inquiry. I would like to take a moment to clarify once again that additional duty charges may apply depending on the type of jacket purchased—whether it is down, fur, or padded. Similar styles may also be subject to duties, which can vary based on several factors, including the item’s weight. Please rest assured that we are committed to resolving this matter promptly and ensuring your satisfaction. Additionally, to prevent any delays in order shipment, all orders are processed directly and reserved by our partner. As stated in our shipping policy, this means that once an order has been placed, we are unable to cancel or modify it. We truly appreciate your understanding and hope to have the opportunity to serve you again in the future. We look forward to your next purchase with us. Best Regards, Joy

Hello Kiana, We’re truly sorry to hear about your recent experience and want to sincerely apologize for the disappointment you've faced. Regarding the duties and taxes: We understand that unexpected fees can be upsetting. While duties are charged by customs authorities and are non-refundable as stated in our policy, this should have been more clearly communicated at checkout, and we are working to improve transparency in this area. We’d also like to clarify that, as per our policy, we are unable to accept cancellations once an order has been processed. We understand this can be frustrating and are reviewing how we can make our policies clearer for future customers. Concerning the return, we’ve reviewed your case carefully. We know you attempted to cancel the order promptly and that your items arrived late, which led to the return being managed in your absence. We’re currently in active communication with our boutique partner regarding the condition of the returned item and the presence of required tags. We’ve also reviewed the photos you provided, and we are advocating on your behalf to ensure your concerns are fairly represented. We deeply regret the packaging experience you described. Luxury items should arrive in pristine condition and packaging, and we’re actively addressing this with our shipping team and boutique partners. Your feedback is extremely valuable, and we’re committed to doing better. While this is still under internal review, please rest assured that we are not closing the door on your case and are pushing for a resolution as swiftly as possible. We will update you soon on our ongoing email thread. Thank you for your patience and for bringing this to our attention. Best regards, Kylian

Dear Negar, Thank you so much for your kind words.😊 We're thrilled to hear that you found our service reliable and fast. It's always our goal to provide a great experience, and we're so glad we could deliver that for you. Looking forward to serving you again soon! Best Regards, Joy