Baltini is a platform that offers in-season and genuine fashion and accessories from our partner boutiques in Italy at the best price. Our business mission is to make our customers experience the wonderful sensation of satisfaction by seeing their expe...
Written by the business, not verified by us.Baltini (baltini.com) has a 3.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 43% give 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-02.
Reviewers had a great experience with this company. Customers love the fast shipping times and find the product packaging secure and carefully prepared for long trips. People frequently mention that the ordered items arrive promptly, look stunning, and accurately match the detailed descriptions provided on the website. However, some people mentioned issues with customer service responsiveness and difficulties when trying to process returns. A few reviewers also received incorrect items or experienced frustrating delays when seeking support for order problems. These consumers felt let down by the lack of assistance and slow communication from the support team.
Auto-generated from all reviews of this business. For reference only.I bought a pair Birkenstocks at the very beginning of January and they sent the incorrect size. They asked for photographic evidence of the packaging, items, incorrect size details etc. Now at the end of March the issue still has not been resolved. I have a pair of shoes that are way too big and they will not respond.
My shopping experience with Baltini was overall very positive and enjoyable. The website is user-friendly and intuitive, making it easy to browse their impressive selection of luxury items. Checkout was smooth and hassle-free, even when ordering from the USA, with no issues at all regarding international purchasing. The packaging was excellent, and delivery arrived promptly and in great condition. The only minor downside was that the boots I ordered, listed as size 12US, fit more like an 11US, so they ended up being too snug for me and I gave them away as a gift. Aside from that sizing discrepancy, Baltini is a fantastic place to shop for high-end pieces, and I'd happily order from them again.💯
Great product and fast delivery. Very happy with purchase
⭐ 1 Star – Extremely Disappointed with Baltini I had a terrible experience with Baltini. I purchased designer shoes expecting them to arrive brand new, as advertised. Instead, they arrived used, dirty, and clearly worn. This is completely unacceptable for a luxury item. I immediately contacted customer service and provided clear photo evidence showing the condition of the shoes. They kept asking for more pictures and additional proof, which I provided right away. After that? Nothing but excuses and delays. Despite sending everything they requested, they refused to issue a refund and stopped properly responding. It feels like they were just trying to stall instead of taking responsibility. For a company selling high-end designer products, this level of service and lack of accountability is shocking. Buyers beware — if something goes wrong, don’t expect them to stand behind what they sell. Very disappointed and will never shop here again.
Baltini, I am using this method to write to you and denounce your dishonesty. I urge all readers to be wary of this website.
My order shipping status has not been updated since more than a week ago. It has been 2 days since I raised the issue to Baltini but no one has helped. I can't get in touch with any of Baltini customer service support. So basically there is no support on this issue.
Purchased some shoes which got 'lost in transit'. I was refunded but because I purchased from Australia, I was charged an international banking charge and this was not refunded. So not only did I not get my shoes but I also didn't get a full refund. Not sure I will trust the company enough to purchase from again.
Have purchased a few items from Baltini in the past and had no issues. This time around I purchased 2 items (19/01) and on the 27/01 customer service advised me the 1 of the items was lost in transit and asked me to exchange for something else which then was posted a few days after. Have had back and forth emails with customer service about the other item and they have been completely useless. I have a feeling this one is lost as well but it appears they are not doing anything about it and using the excuse that their supplier is delayed due to high demand. It doesn't make sense the replacement item was shipped but not the original order. Purely due to the customer service I will not be purchasing anything from Baltini in the future. Order BAL203675.
Excellent fast service!
Order Birkenstocks. Assumed they were a regular fit because nowhere anywhere on any of their links do they stipulate if they are regular or narrow fit. Once they arrived (as narrow) I checked everything again and saw nothing saying they were narrow fit so sent an email requesting a refund. I had to deal with the most obtuse, dim-witted, incapable person named “Jennie” absolute useless representative incapable of showing me where the listing stipulated the fit of the shoe. Now I’m stuck having to sell these useless shoes because the cost of postage from Australia to America is abhorrent. Awful experience. Felt like I was taking crazy pills having to communicate with an invertebrate mammal with the brain capacity of a legume.
I was sent faulty product, notified CS immediately with pictures, called a liar and given no resolution. I bought a pair of sunglasses, thankfully nothing larger, as a first time customer. The day after receipt I opened them to find them defective, the metal within the front was corroded and I sent photos immediately to them. I've been accused of being a liar and that I've applied a cleaning product to them, because their third party supplier sent them 'in perfect condition'. To which no evidence of a shipping report has been supplied to me. It's very much I received faulty, but they shipped perfectly story, but no ones at fault? The customer service has been rounds and rounds of poorly communicated points where they have no interest in the customer, just that their seller isn't receiving a return. A totally bizarre way to operate a business, if this had been resolved I'd have continued to purchase from Baltini, but now of course I know they cannot be trusted in the event of a faulty product, so goodbye to seeing any orders in the future. Suggested you train your team on how to communicate, try AI. Fix your broken operations, like ask for proof of inspection from your sellers. Maybe dont call your customers liars and operate outside of consumer trading laws.
Dear Elly, I am Joy as Customer Service at Baltini. I apologize for any inconvenience caused and have sent you further explanation about the situation of your order on email. In case you missed it, I would like to further explain the situation regarding your order. Firstly, we received your complaint on December 22, 2025. According to the tracking information, the item was delivered on December 12, 2025. While we attempted to assist you by checking the matter further, we did not receive any response from you or the requested photos within the return, exchange, or aftersales service window. The requested pictures were only provided after this window had already expired. Secondly, although we were unable to assist further at the time the photos were submitted, we still contacted our partner on your behalf for additional verification. After a thorough review, our partner has confirmed that the item was shipped in perfect condition. As per your request, we have also provided you with proof showing the condition of the item prior to shipment. As mentioned on email, you may check on our website that the item purchased under this order is currently out of stock. Therefore, we are unable to provide additional photos of the item’s condition at this time. However, the proof shared earlier clearly shows the condition of the item before it was shipped. Lastly, the item was packed securely with proper packaging. Under these circumstances, it is highly unlikely for the item to be damaged during transit. Best Regards, Joy
Bought some boots from Baltini fantastic experience fantastic prices arrived in 3 working days extremely well packed cant fault and wouldn't hesitate to use again 5 stars from me
Hi Customer, Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you had such a fantastic experience with us, from the great prices to the quick delivery and careful packaging. Your feedback means a lot to us, and we’re so grateful for your support. We look forward to welcoming you back again soon, and we’re here if you need anything else in the future. Thanks again for the 5 stars! 😊 Best regards, Jennie
Fast delivery. No,problem. The sandals were perfect. Easy shopping.
Dear Cheryl, Thank you so much for taking the time to share your experience with us 😊 We’re truly happy to hear that your order arrived quickly and that the sandals were perfect for you. It means a lot to us to know that you found the shopping process easy and smooth. Your feedback encourages our team to keep delivering the best possible service. We look forward to welcoming you again soon, and please don’t hesitate to reach out if we can help with anything in the future. Best regards, Jennie
Absolutely stunning bag great quality , easy transaction & fast delivery great communication
Hi Yvonne, Thank you so much for your wonderful feedback! We’re thrilled to hear that you're happy with the quality of the bag, the smooth transaction, and the fast delivery. We truly appreciate your kind words and are so glad you had a positive experience with us. If you need anything else or have any questions, please don’t hesitate to reach out. We're here to help and happy to assist! Best regards, Jennie
Got a pair of shoes but could not get the bag. Found the bag on this website and they were brilliant fast postage with almost door to door information.
Hi Darleen, Thank you so much for your feedback! We're thrilled to hear that you were able to find the bag you were looking for and that you had a positive experience with the fast postage and detailed tracking information. We truly appreciate your support and are happy to have been part of your shopping experience! If you need anything else, please don’t hesitate to reach out. We're here to help! Best regards, Jennie
Very bad customer service Have tryed emailing them for 3 weeks no reply’s back I ordered two purses for my nieces only received one sent them all the evidence and proof of it and they won’t answer feels like a scam
Hello Dear, We sincerely apologize for the inconvenience you’ve experienced with your order. Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation. Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly. Best regards, Jennie
The product I ordered through Lyst arrived. I had to pay £37 import duties and as the product is not suitable I have to pay £28return shipping! Extortionate costs having already spent £183 …as the product is no use to me I have in fact just spent £65 on absolutely NOTHING!!! There has been an explanation about import duty and return costs but the cost to me remains the same and I am still significantly out of pocket for nothing…Will remember to thoroughly read small print in future
Hello Emma, Thank you for providing your order number and the necessary details. We’d like to inform you that, as all of our items are shipped directly from Italy, any orders above a certain value may be subject to import customs duties and taxes. Please note that customs in your country are responsible for collecting these charges. Additionally, in accordance with our policy, there is a return shipping fee of £28. We hope this explanation helps address your concern. We’ve also reached out to you via email and would appreciate your response there so we can work together to resolve the issue. Customer satisfaction is our top priority, and we’re always committed to doing our best to assist you. Best regards, Jennie
Fabulous shopping experience! I placed my first order a week before Christmas and received it before the holiday. The prices are excellent for luxury items. Keep in mind that prices do fluctuate, so if you find something at a reasonable price, grab it quickly!
Hi Karolina, Thank you so much for taking the time to share your experience with us! We’re delighted to hear that your first order arrived in time for the holidays and that you enjoyed shopping with us. It means a lot to know you found great value in our luxury selection. You’re absolutely right—our prices can fluctuate, and we’re glad you were able to take advantage of a great find. We truly appreciate your support and look forward to welcoming you back again soon. 💛 Best regards, Jennie
Fraud Alert—sent A second label product (CC Corneliani) and try to sell it as the original (Corneliani). BALTINI responded to my initial email and asked for several pictures, which I sent. No reply as of yet BAL200847,
Hello Dear, Thank you for reaching out to us and for taking the time to share the details and images regarding your order BAL200847. We understand your concern, and we truly appreciate your patience while we review this matter. After checking our system, we can confirm that the item shipped to you matches the product details associated with your order and was dispatched correctly. We’d also like to reassure you that at Baltini, we only sell 100% authentic and original items. All of our products are sourced directly from trusted luxury partner boutiques in Italy and shipped through our verified supply chain. Baltini is proud to be featured in publications such as The New York Times and Forbes, reflecting our commitment to authenticity and transparency. Regarding your concern about the label you mentioned, we completely understand why this may have caused confusion. We’d be more than happy to follow up with our boutique partner on your behalf to provide further clarification. Please rest assured that the presence of a secondary label does not indicate inauthenticity, and we do not sell counterfeit or misrepresented items. Thank you again for bringing this to our attention. We’re here to support you and will be glad to assist further if you have any additional questions or concerns. Best regards, Jennie
This was my first purchase and it was really easy. Delivery was free and it took 4 days (over Christmas!) and used DHL, which has always been a really secure, dependable courier. Overall, I'm really impressed and would highly recommend :)
Hi Stephanie, Thank you so much for sharing your experience with us! We're thrilled to hear that your first purchase was smooth and enjoyable, and that the delivery went well, especially during the holiday season. We truly appreciate your kind words and your recommendation. It means a lot to us! We look forward to serving you again in the future and providing you with the same great experience. If you ever need anything else, don't hesitate to reach out. Best regards, Jennie
200 reviews matching
Ashford.com
Fashion Nova
Shapellx
The RealReal
TeePublic
Wolf & Badger
Fabletics US
Printblur