Scammy customer service, untrustworthy
I was sent faulty product, notified CS immediately with pictures, called a liar and given no resolution. I bought a pair of sunglasses, thankfully nothing larger, as a first time customer. The day after receipt I opened them to find them defective, the metal within the front was corroded and I sent photos immediately to them. I've been accused of being a liar and that I've applied a cleaning product to them, because their third party supplier sent them 'in perfect condition'. To which no evidence of a shipping report has been supplied to me. It's very much I received faulty, but they shipped perfectly story, but no ones at fault? The customer service has been rounds and rounds of poorly communicated points where they have no interest in the customer, just that their seller isn't receiving a return. A totally bizarre way to operate a business, if this had been resolved I'd have continued to purchase from Baltini, but now of course I know they cannot be trusted in the event of a faulty product, so goodbye to seeing any orders in the future. Suggested you train your team on how to communicate, try AI. Fix your broken operations, like ask for proof of inspection from your sellers. Maybe dont call your customers liars and operate outside of consumer trading laws.