Baltini

Hi Kay, We apologize for the inconvenience. We’d like to clarify the delivery timeline based on the official tracking information provided directly by DHL, which is the courier that handled your shipment. According to DHL’s records, the package was successfully delivered on Monday, November 24, 2025 and was marked as delivered at that time. Our return eligibility is calculated strictly from the courier’s confirmed delivery date, as this is the only verifiable and standardized reference point available to us and to our boutique partners. Based on this delivery confirmation, the 14-day return window concluded on December 8, 2025. We understand that international shipments may experience customs processing prior to delivery; however, customs clearance does not alter the courier-confirmed delivery date once the parcel has been marked as delivered. As previously explained, because the return request was raised well outside the eligible return period, we’re unable to accept a return, exchange, or issue store credit. This decision is based solely on documented delivery data and our partners’ enforced timelines and is applied consistently across all cases. We regret that we’re unable to offer a different outcome, but we appreciate your understanding of our position. Best regards, Jennie

Hello Melanie, Thank you for sharing your feedback. We’ve carefully reviewed this matter with the relevant department and can confirm that the item was shipped correctly. The color difference you mentioned appears to be caused by lighting variations when the product photos were taken, which can sometimes affect how colors are displayed. We kindly invite you to contact us directly so we can assist you further and address any remaining concerns from our end. Our team is always happy to help and ensure the best possible resolution. Thank you for your understanding. Best Regards, Mario

Hello Terry, Thank you for taking the time to share your feedback. We’re truly sorry to see that your experience did not meet expectations. We would very much like to understand what went wrong, as your review does not include details about the issue you encountered. Our goal is always to provide a smooth and reliable experience from start to finish, and we take concerns like this seriously. We kindly invite you to contact our customer support team directly with your order number and a brief description of the problem, so we can review the situation and work toward a fair resolution. We remain committed to assisting you and doing our best to make things right. Best Regards, Joyce

Hi Linda, Thank you so much for sharing your experience with us! We're thrilled to hear that your Frame X Ritz sweater arrived quickly and that it met your expectations. It's always great to know that our products are as described and that you felt confident in their authenticity. We understand that shopping with a new company can sometimes feel uncertain, and we're truly grateful for your trust. We appreciate your kind words and are sorry to hear that others haven't had the same positive experience. If there's anything else we can do for you, please don’t hesitate to reach out. Thank you again for choosing us! Best regards, Jennie

Hi Abisoye, Thank you so much for your kind words! We're thrilled to hear that you had a fast and positive experience with us. Your feedback means a lot to us, and we truly appreciate your support! Best regards, Jennie

Dear India, Thank you for your review. For clarification, the item you received matches the exact product ID you ordered (S54WD0039 P8757), and the material composition on our product listing is the same as the official specifications for this model. Since the item delivered corresponded to the model and details displayed on our website, it was not classified as a misdescribed item. We did, however, provide full return instructions should you wish to proceed with a standard return. If you have any further questions, we’re happy to assist you directly via email. Warm Regards, Silva

Hi Janine, We wanted to inform you that, unfortunately, we are unable to process a refund, as we have confirmed that the item was shipped as described. The shoes you received match the product description on our website, which clearly states that they are made of 100% calf leather. We can also assure you that all of our products are new, authentic, and sourced directly from our trusted boutique partners. We completely understand your concerns regarding the material, and we want to reassure you that the product details provided on our website are accurate. The item shipped to you is exactly as described. Best regards, Jennie

Dear Daniel, We sincerely apologize for the frustration this situation has caused you. We completely understand how upsetting it must be, especially after you returned the item in October and have yet to receive your refund. Please rest assured that we have been actively following up on your case, and we are currently investigating the issue with UPS. We have no intention of ignoring your concern and we share your desire to have this matter resolved as quickly as possible. We value your patience and understanding during this time. Our customer service team is here to assist you, and we are committed to ensuring this issue is resolved to your satisfaction. If you have any further questions or concerns, please don’t hesitate to reach out. We are here to help and are doing everything we can to address this situation. Best regards, Jennie

Hi Adrienne, Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us and that your item arrived in perfect condition. We truly appreciate your feedback and are grateful for your trust in our service. We look forward to serving you again on your next purchase! Best regards, Jennie

Hello Wanda, Thank you for providing us with your order number. We’re really sorry for the frustration this situation has caused, and we want to assure you that it was never our intention to make the return process difficult or stressful. We completely understand your concerns, and we truly appreciate you taking the time to share your feedback with us. As outlined in our policy, the return fee is applied per item to help ensure smooth handling through customs and logistics. We recognize that this may be disappointing, and we deeply apologize for any inconvenience this has caused. Your satisfaction is incredibly important to us, and we are grateful for your patience and understanding. Best regards, Jennie

Hello Janine, We truly apologize for any inconvenience this situation may have caused you. We would like to inform you that one of our colleagues has already assisted you with this inquiry, they should have explained that the item you received aligns with the product description on our website. The shoes are indeed described as being made of 100% calf leather, and we guarantee that all of our products are new, authentic, and sourced directly from our trusted boutique partners. We understand your concerns about the material, and we want to reassure you that the product details provided on the website are accurate. The item shipped to you is exactly as described. We have reached out to you again and would greatly appreciate it if you could get back to us via email. We look forward to your response. Please know that we are committed to fairness and transparency in every case, and we’ve fulfilled this order according to our standard procedures. Best regards, Jennie

Hello Badis, We sincerely apologize for the inconvenience you’ve experienced with your order. Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation. Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly. Best regards, Jennie

Hello Marcel, We sincerely apologize for the inconvenience you’ve experienced with your order. Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation. Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly. Best regards, Joy

Dear Wanda, Thank you for sharing your feedback. My name is Joy from the Customer Service team. We have responded to you via email and are currently waiting for your confirmation on whether you are able to request the return through our website. We are here to assist you in any way we can and look forward to your response to our email. Kind regards, Joy

Hello Dear, We sincerely apologize for the inconvenience you’ve experienced with your order. Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation. Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly. Best regards, Jennie

Hi Jacquie, Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that the product was exactly what you ordered and that you had an exceptional experience from start to finish. It’s our goal to provide the best service possible, and your feedback truly means a lot to us. Best regards, Jennie

Hello Marcel, We sincerely apologize for the inconvenience you’ve experienced with your order. Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation. Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly. Best regards, Jennie

Hi Arada, Thank you for your feedback. My name is Joy, and I am part of the Customer Service team at Baltini. I completely understand your disappointment and sincerely apologize for any inconvenience caused. Please rest assured that we only sell 100% authentic items, including the one you purchased. We always strive to offer the best luxury products and service to all our customers, including you. Our policies are clearly stated on our website, and we believe you have reviewed and agreed to them prior to placing your order. I have also reached out to you via email and look forward to your response. Best Regards, Joy

Hello Bernadette, We sincerely apologize for the inconvenience you’ve experienced with your order. Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation. Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly. Best regards, Jennie

Hi Mario, Thank you so much for your kind review! We’re thrilled to hear that you’re still enjoying your sandals from two years ago — that’s wonderful to know! We truly appreciate your continued support and look forward to serving you again in the future. Best regards, Jennie