Baltini

Hi Dear, Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that your order arrived quickly and that you’re happy with both the price and our service. Your kind words truly mean a lot to us and motivate us to keep providing the best experience possible. We hope you enjoy your new shoes, and we look forward to serving you again soon! Warm regards, Jennie

Hi Yousef, Thank you for sharing your feedback, and we sincerely apologize for the frustration this situation has caused. We completely understand your disappointment, and we appreciate your patience throughout this process. We want to reassure you that your concerns are being addressed. We have already been in contact with you via email and are actively working to resolve the issue as quickly as possible. Please understand that the investigation is necessary to ensure everything is handled properly. Customer satisfaction is always our top priority, and we’re doing our best to expedite this. We truly appreciate your understanding and will keep you updated every step of the way. If you have any further questions or need immediate assistance, please don’t hesitate to reach out directly. Warm regards, Jennie

Hi Nizaar, Thank you for your feedback. We sincerely apologize for the confusion and inconvenience caused by the incorrect item being sent. We fully understand your disappointment. After reviewing your case, we provided a solution by offering a reimbursement for the discrepancy between the product you ordered and what was delivered. We appreciate your understanding and are glad that you agreed to proceed with the reimbursement after confirming the details. We are committed to delivering a positive customer experience, and we will ensure this doesn't happen again in the future. If you have any further concerns, please don't hesitate to contact us. Best regards, Jennie

Hi Barbara, Thank you so much for taking the time to share such a thoughtful and detailed review. We’re delighted to hear that your Carel Paris shoes arrived promptly and that you’re happy with both the product and your shopping experience with Baltini. It’s wonderful to know that our efforts to communicate clearly and provide timely delivery updates helped make your experience smooth and enjoyable. We’re especially glad you found the style you had been searching for—it’s always exciting to bring those hard-to-find pieces to our customers through our boutique network. Your kind words mean a lot to us, and we truly appreciate your trust in Baltini. We look forward to welcoming you back again soon! Warm regards, Jennie

Hi Emmanuel , Thank you for sharing your feedback with us on Trustpilot, and we sincerely apologize for the inconvenience you’ve experienced with your order. We truly regret any frustration this has caused. We’d like to reassure you that we did receive your email regarding the incorrect item and responded to your message on 29th August, the same day you reached out. In our reply, we requested a few additional photos to help us process further. It seems we haven’t received a response yet—could you kindly check your inbox (and spam/junk folder just in case) and provide the requested photos? Once we receive them, we’ll be able to move forward quickly with resolving this for you. Please rest assured that customer satisfaction is our top priority, and we are committed to making this right for you. We truly appreciate your patience and look forward to your response. Best regards, Jennie

Hi Dear, Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you're happy with our selection, pricing, and speedy shipping. Your satisfaction means the world to us, and we can't wait to serve you again in the future. Thank you for choosing us, and we look forward to your next purchase! Best regards, Jennie

Hi Denise, We sincerely apologize for the inconvenience you’ve experienced with your order. Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation. Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly. Best Regards, Joy

Hi Rita, We’re truly sorry for the experience you’ve had and for the frustration this has caused. We completely understand how disappointing it must be to receive the wrong item and face delays with your return request. We’ve checked our records and can see that you requested a return, which has now been approved. Regarding the item you received, we’ve already reached out to you via email to assist further — please kindly check your inbox so we can continue resolving this for you as quickly as possible. As for the review request, it’s an automated process, and we apologize if it came at an inconvenient time. Please know that customer satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction. We appreciate your patience and hope to have the opportunity to restore your confidence in us. Best regards, Jennie

Hi Ziyad, Thank you so much for sharing your feedback with us. We’re delighted to hear that you’re very satisfied with the quality of your first order from Baltini. Your kind words mean a lot to us, and we truly appreciate you taking the time to leave a review. We look forward to serving you again and ensuring your next experience is just as enjoyable. Best regards, Jennie

Dear Carolla, We’re sorry to hear about your experience and would like to help resolve this as soon as possible. We couldn’t locate your order with the information provided, so could you please contact us directly at [email protected] with your order number? Once we have your details, we’ll be able to look into this and assist you right away. Kind regards, Silva

Hello Petra, We’ve responded to your email and forwarded your concern to our boutique partner for review. This step was to ensure your case was properly assessed, not to delay your return. Please check your inbox for our latest update and return options. Best regards, Silva

Hello Katherine, Thank you so much for sharing your experience with us. We’re delighted to know that you’re satisfied with your purchase and that we were able to meet your expectations. Your kind words mean a lot to our team and reinforce our commitment to providing high-quality products and reliable service. Feedback like yours not only motivates us but also helps other customers feel confident in choosing us. We’re truly grateful for your support and look forward to assisting you again in the future. Should you have any questions or need further assistance, please don’t hesitate to reach out. Warm regards, Silva

Dear Mark, Thank you for taking the time to provide your valuable feedback. Your satisfaction is our top priority, and we are thrilled to hear that our product and service met your expectations. Your positive review serves as a testament to the quality and effectiveness of our offerings. It also helps other shoppers make informed decisions. We truly appreciate your support, and we look forward to serving you again in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. Warm Regards, Silva

Hi Lan, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with your Max Mara leather jacket purchase. We’re glad the website was easy to navigate, and that the jacket arrived quickly and as expected. Your feedback truly means a lot to us, and we’re grateful for your support. We look forward to serving you again in the future! Best regards, Jennie

Hi Dear, Thank you so much for your kind words! We're thrilled to hear that you love the bag! We truly appreciate your support and are so grateful for your feedback. If you need anything else, feel free to reach out. We’re always here to help! Best regards, Jennie

Dear Laura, Thank you for taking the time to leave your review. My name is Joy, Customer Service Staff at Baltini, and I sincerely apologize for any inconvenience caused. Please allow me to clarify that a return fee is applied for each returned item as stated in our return policy, which we trust you had a chance to review prior to placing your order. Since you are importing luxury goods directly from Italy, all returned items must go through customs in Italy, which contributes to the return processing fee. Additionally, import duties and taxes are collected by Customs in your country and are therefore non-refundable. We hope this explanation helps clarify your concern. Kindly refer to the email we have sent and respond at your earliest convenience. Wishing you a great day ahead! If you have any further questions, feel free to contact us at [email protected]—we’re always here to help. Warm regards, Joy

Hi Vern, Thank you so much for sharing your experience! We’re delighted to hear that the ordering process was easy and that your item was delivered quickly with no shipping charges. We truly appreciate your feedback and look forward to serving you again in the future. If you need any assistance, feel free to reach out! Best regards, Jennie

Hi Sam, Thank you so much for taking the time to share your kind words! We’re thrilled to hear that you were able to find the Tom Ford hoodie you’d been looking for and that you’re happy with both the product and our service. Your feedback truly means a lot to us, and we’re so glad we could make your shopping experience a positive one. We appreciate your recommendation and look forward to serving you again in the future. If you ever need any assistance, don’t hesitate to reach out. Thank you again for your wonderful review! Best regards, Jennie

Hello Gloria, We sincerely apologize for the inconvenience you’ve experienced with your order. Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation. Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly. Best regards, Jennie

Hi Dear, Thank you for your kind review. We’re so glad to hear you found our website easy to use and that the product met your expectations. It’s also great to know you were happy with the fast and efficient delivery. We truly appreciate your feedback and look forward to serving you again soon! Best regards, Jennie