Baltini

Hello Cameron, Thank you so much for taking the time to share your experience! We are truly delighted to hear that you found exactly what you were looking for and that our service exceeded your expectations. Your trust and recommendation inspire us to continue delivering the very best. We look forward to welcoming you back for many more exceptional shopping experiences! Best regards, Joyce

Hi Linda, Thank you so much for your 5-star review! We’re really glad to hear that everything went smoothly for you—from ordering to delivery. Your feedback means a lot to us, and we’re thrilled we could meet your expectations. We appreciate your support and hope to serve you again soon! Best wishes, Silva

Hi Monique, Thank you so much for your amazing review. We're absolutely thrilled to hear that your order arrived quickly and in mint condition, just as expected. Knowing that you had a great experience and that our products met your expectations really makes our day! It means the world to us to know we could deliver exactly what you were looking for. We can’t wait to serve you again. Best Regards, Joy

Hi Dear, We sincerely apologize for the inconvenience you’ve experienced with your order. Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation. Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly. Best regards, Kylian

Hi Ike, Thank you so much for your kind words! We're thrilled to hear that your order arrived quickly and that you had a great experience with us. If there's anything else we can do for you, don’t hesitate to reach out — we’re always here to help! 💛 Best regards, Jennie

Hello Tan, Thank you for your wonderful review! We're delighted to hear that your first shopping experience with Baltini was enjoyable. Providing the right products at the right price, along with a seamless shopping experience, is exactly what we strive for. We're especially glad to know that your shoes fit perfectly! We look forward to serving you again soon. Warm regards, Joyce

Hi Dear, Thank you for letting us know your order number. I'm Kelsey, Baltini's Customer Service Manager. I'm here to respond directly about your recent inquiry. We understand that receiving the wrong color can be frustrating, but we'd like to clarify that the color of the sweatshirt you ordered is indeed as described in the product details – midnight blue. We make sure to provide clear and accurate descriptions of all our products, including their colors, and we understand that the display image may have caused some confusion, as midnight blue and black might look similar. We will take this observation as feedback to improve our display image in the future. Please check your inbox for further information regarding a special gesture from us. If you have any further questions or need assistance, feel free to reach out. We're here to ensure you have the best experience with us. Thank you again for your understanding. Warm regards, Kelsey

Hello John, Thank you for your feedback. We’re sorry to hear that the Burberry shirt you purchased doesn’t meet your expectations. After reviewing your order from January 2024, we’ve found that the return window has unfortunately closed as per our standard policy. We've checked our records and they do not show any prior communication regarding an exchange request, and we are unable to process returns or exchanges outside of the designated time frame. We understand this may be frustrating, but our policy is in place to ensure fairness and consistency for all our customers. If you have any further questions or need assistance, feel free to reach out to [email protected]. We appreciate your understanding of our policies. Best regards, Kylian

Hello Denise, Thank you for sharing your experience, and we’re truly sorry for the frustration you’ve encountered. We understand how important it is to get the right fit, and we regret that we were unable to fulfill your request to cancel the order. We always encourage customers to ensure all details are correct before finalizing a purchase. As part of our commitment to providing quick and efficient service, we process orders promptly after they are placed, which unfortunately means that we are unable to modify or cancel orders once they are confirmed. We want to help resolve this situation as best as we can. Our customer care team is currently in contact with you through our ongoing email. Best regards, Kylian

Hello Anousheh, We sincerely apologize for the delay in processing your refund. We understand how frustrating this experience must have been, and we truly appreciate your patience. We want to assure you that your refund has now been processed. If you haven't received it yet, please check with your payment provider, as processing times may vary. If you need any further assistance, please don't hesitate to reach out to our customer support team. Your satisfaction is very important to us, and we truly appreciate your feedback. We will work on improving our processes to ensure a smoother experience in the future. Thank you for giving us a chance, and we hope to serve you better next time. Best regards, Kylian

Hello Josh, I hope this message finds you well. I'm Kelsey, Baltini's Customer Service Manager. We appreciate you taking the time to share your experience and sincerely regret that this return process was frustrating for you. Customer satisfaction is very important to us, and we always aim to make returns as seamless as possible. That said, we’d like to clarify a few details for transparency. Our return process uses DHL labels, and it appears that the package was mistakenly dropped off at a different shipping provider (FedEx/Kinkos), which led to it being routed to the wrong destination. Unfortunately, this delay meant that the item arrived significantly past our 14-day return policy, which had already been extended as a one-time courtesy. Despite the delay, we made multiple attempts to request an exception with our boutique partner, but due to policy restrictions, they were unable to accept the return. We also offered a reduced shipping fee to help minimize the inconvenience. We truly regret that this situation did not meet your expectations, and we appreciate your feedback. Please kindly check our emails as we are waiting for your confirmation to ship back the item to you. Warm regards, Kelsey

Hi Andrea, Thank you for your feedback! We’re delighted to hear that you’re happy with your coffee table. We sincerely apologize for the delay in delivery. We understand how important timely shipping is, and we truly appreciate your patience. We are continuously working to improve our logistics to ensure a smoother experience in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again! Best Regards, Jennie

Dear customer, Thank you for sharing your feedback with us. We sincerely apologize for any frustration or disappointment you’ve experienced. To better assist you and address your concerns, could you please provide us with your order number, which starts with BALXXXX? Unfortunately, we are unable to locate your order using the provided details, and having the order number will allow us to investigate further and assist you promptly. We genuinely appreciate your understanding and the opportunity to make things right. Please don’t hesitate to reach out with any additional questions or concerns—we’re here to help. Best Regards, Kylian

Hi Kamron, Thank you for your review. We’d like to inform you that our call center is currently closed, but our customer care team is available to assist you via email at [email protected] or through the contact form on our website. As outlined in our return policy, we do not offer free returns at this time since all luxury goods are imported directly from Italy, and returns must be processed through Italian customs. We charge a flat return fee of $35 per item, and we can confirm that there is no any additional charge. We hope this explanation helps clarify your concerns. We can see that your return is currently in transit and will be delivered to our boutique partner soon. Additionally, we have reached out to you via email and will continue to keep you updated. Please don’t hesitate to reply if you have any further questions—we’re happy to assist! Best Regards, Jennie

Dear Florence, Thank you so much for your kind words. We’re truly honored to have made such a lasting impression. At Baltini, we strive to provide an exceptional shopping experience, and knowing that we’ve exceeded your expectations means the world to us. We look forward to serving you again soon. Best Regards, Joy

Hello Seaynoah, We’re sorry to hear that our return policy did not meet your expectations. At Baltini, we aim to be as transparent as possible by clearly outlining our policies at the time of purchase. While our return window is set at 14 days to maintain the best pricing and availability for our customers, we understand that different retailers have different policies. We truly value your feedback and will take it into consideration as we continuously work to improve our services. If there’s anything we can assist you with, please feel free to reach out to our customer support team. Best regards, Kylian

Hello Adrian, We’re so glad to hear that you found the perfect purse for your wife and that everything arrived just as expected! We truly appreciate you taking the time to share your feedback. If you ever need help finding something else, don’t hesitate to reach out. We'd love to assist you again! Warm Regards, Silva

Hi Michelle, Thank you for giving us a review! We sincerely apologize for any frustration this situation has caused and appreciate you sharing your experience. We’d like to clarify that, as stated in our policy, we are unable to cancel an order once it has been placed, as processing begins immediately to ensure timely delivery. We completely understand how this may have been unexpected, and we’re truly sorry for any inconvenience. Regarding your refund, as outlined in our return policy, we currently do not offer free returns due to the nature of luxury items being imported directly from Italy. All returns go through Italian customs, and to facilitate a smooth process, we apply a flat-rate return fee. This fee is deducted from the total refund amount. We truly appreciate your understanding, and we regret that this experience did not meet your expectations. If there’s anything we can do to further assist you, please don’t hesitate to reach out—we’d be happy to help in any way we can. Best Regards, Jennie

Hi Customer, Thank you so much for sharing your experience! We’re thrilled to hear that you found the Isabel Marant item you were looking for—and at a great price! 😊 We completely understand how important it is for product details to be accurate, and we’re so glad that your order arrived exactly as expected. It’s also fantastic to know that you were happy with the fast shipping! Your trust and support mean the world to us, and we truly appreciate you giving Baltini a chance. We’d love to have the opportunity to serve you again in the future and help you find more amazing pieces! If you ever need anything, don’t hesitate to reach out. Happy styling! ✨ Best Regards, Jennie

Dear Anita, Thank you for reaching out and sharing your experience with us. We sincerely regret the inconvenience and frustration this situation has caused. We understand how disappointing and time-consuming it must have been, and we truly apologize for the delays and repeated follow-ups you had to go through. While we always aim to provide a smooth and hassle-free experience for our customers, this issue was unfortunately beyond our control. However, we’re glad that we have now resolved it with you. We truly appreciate your patience and understanding throughout this process. Your support means a lot to us, and we look forward to providing you with a much-improved experience in the future. Best Regards, Jennie