Baltini

Dear paul, Thank you so much for your kind words and for sharing your experience with us! We are delighted to hear that you are pleased with your Filson vest and that it fits perfectly. Your satisfaction is our top priority, and it’s wonderful to know that our service met your expectations. We truly appreciate your support and your 5-star review. If you ever need any assistance in the future, please don’t hesitate to reach out—we’re always happy to help! Best regards, Andre

Hi Derek, Thank you so much for your kind words! 🌟 We're thrilled to hear that you had a great experience with us. Providing seamless service is our top priority, and knowing that you’d choose Baltini again truly means a lot. We look forward to serving you again in the future! 😊✨ Best regards, Jennie

Hi Rahim, Thank you for your wonderful feedback! 🌟 We're so glad to hear that your first experience with Baltini was smooth and hassle-free. Providing great prices and reliable service is what we strive for, and we're delighted that we met your expectations. We truly appreciate your trust and look forward to serving you again in the future! 😊✨ Best regards, Jennie

Hello Kenyatta, Thank you for taking the time to share your feedback. We truly regret that your experience with this order did not meet your expectations, as customer satisfaction is very important to us. We have carefully reviewed your case, including the images you provided and the findings from our boutique partner. Our records confirm that the item was shipped in perfect condition, as all our products undergo a thorough quality check before dispatch. We understand that this may not be the resolution you were hoping for, but please know that this decision was made after a detailed investigation with our boutique partner. While we were unable to proceed with a return in this instance, we truly appreciate your feedback and take customer concerns seriously. Our goal is always to ensure a fair and transparent shopping experience. If there is anything else we can do to assist, please feel free to reach out to our customer support team. Best regards, Kylian

Hi Kyratorre, Thank you so much for sharing your experience! We completely understand that shopping with a new retailer can sometimes bring hesitation, so we’re truly honored that you gave Baltini a chance. It’s wonderful to hear that your order arrived safely and with the care it deserves! Knowing that we’ve earned a place on your go-to list for luxury shopping—and that you’ve even recommended us to your friends and family—means the world to us. Your trust and support are what motivate us to continue providing exceptional service and a seamless shopping experience. If you ever need any assistance or have any questions in the future, we’re always here and happy to help. We look forward to serving you again soon! 😊✨ Best regards, Jennie

Hi Elżbieta, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the return shipping fee was an unexpected cost for you. As outlined in our return policy, we currently do not offer free returns since luxury items are imported directly from Italy. All returns go through Italian customs, and to ensure a smooth process, we apply a flat-rate return fee. We completely understand that this might not have been what you expected, and we sincerely apologize for any inconvenience this may have caused. We truly value your experience and appreciate your feedback, as it helps us improve. If there’s anything we can do to assist you further, please don’t hesitate to reach out. We’d love the opportunity to serve you again in the future and provide you with a better shopping experience. Best Regards, Jennie

Hi Daniel, Thank you so much for your kind words and for sharing your experience! We’re absolutely delighted to hear that you loved your Valentino belt and that it was exactly as described. Providing authentic luxury items at great prices, along with a seamless shopping experience, is what we strive for—so knowing that you were able to save over $200 while receiving fast and hassle-free shipping from Italy makes us incredibly happy! It’s fantastic to hear that you’d shop with us again in a heartbeat. Your trust and support mean the world to us, and we truly appreciate you choosing Baltini for your luxury shopping. If you ever need anything or have any questions, we’re always here and happy to help! We look forward to serving you again soon! Enjoy your beautiful new belt! 😊✨ Best Regards, Jennie

Hi Customer, We sincerely apologize for the frustrating experience you’ve had. This is certainly not the level of service we strive to provide, and we deeply regret any inconvenience caused by receiving the wrong item and the time it took to resolve your case. We truly want to make this right. Could you please provide us with your order number? We would like to review what happened and see if there’s anything further we can do to assist you. Your feedback is extremely valuable to us, and we appreciate you bringing this to our attention. Please know that we take these matters seriously and are continuously working to improve our service. We look forward to hearing from you and hope to have the opportunity to restore your trust in us. Best Regards, Jennie

Hi Lesha, Thank you so much for sharing your experience! We completely understand how nerve-wracking it can be to shop with a new retailer, and we’re truly honored that you gave Baltini a chance. It’s amazing to hear that everything was perfect, from the smooth process to the quick delivery and the excellent condition of your item. We love that you did your research on TikTok—it’s always great to see our community sharing their experiences, and we’re so happy that we could provide the quality and service you were looking for. Your trust means the world to us, and we’re beyond thrilled that you’re happy with your purchase! Thank you for choosing Baltini, and we can’t wait to welcome you back for your next luxury find. If you ever need anything, don’t hesitate to reach out—we’re always happy to help! 😊✨ Best Regards, Jennie

Hi Kathryn, We sincerely apologize for the frustration and disappointment you’ve experienced with your order. Not receiving your package after multiple reschedules is certainly not the experience we want for our customers, and we’re truly sorry for any inconvenience this has caused. To assist you further, could you please provide us with your order number? We would like to investigate this matter and see what can be done to resolve it for you. Additionally, we kindly ask that you reach out to our customer service team again at [email protected], so we can ensure your concern is properly addressed. Your satisfaction is very important to us, and we want to do our best to make this right. Looking forward to your response, and once again, we truly appreciate your patience and understanding. Best Regards, Jennie

Hi Cesar, Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that you love Giorgio Armani and that you found the perfect sweater at an incredible price! At Baltini, we’re passionate about making luxury fashion more accessible, and knowing that we could bring you both quality and savings makes us so happy. There’s something special about finding a designer piece you love at a great value, and we’re delighted that your purchase brought you so much joy. We truly appreciate your support and trust in us, and we can’t wait to help you find more amazing pieces in the future! If you ever have any questions or need assistance, don’t hesitate to reach out—we’re always happy to help. Enjoy your beautiful sweater, and we look forward to serving you again soon! 😊✨ Best Regards, Jennie

Hi Tish, Thank you so much for your kind words! We’re thrilled to hear that your first shopping experience with Baltini was a positive one! Finding luxury pieces at the right price is always exciting, and we’re glad we could provide both great value and timely shipping for you. It truly means a lot to us that you placed your trust in Baltini, and we’re so happy that everything went smoothly. We strive to make every purchase as seamless and enjoyable as possible, so knowing that you had a great experience makes our day! We sincerely appreciate your support and look forward to helping you discover more amazing finds in the future. If there’s anything we can assist you with, please don’t hesitate to reach out—we’re always here to help! Enjoy your new purchase, and we can’t wait to have you shop with us again soon! 😊✨ Best Regards, Jennie

Hi George, Thank you so much for your wonderful review! We're thrilled to hear that your first experience with us was a great one and that you’re happy with your Belstaff Trailmaster. It’s fantastic to know that the fit was perfect and that our fast shipping met your expectations. We truly appreciate your support and are honored to be your go-to store. If you ever need anything in the future, we’re always here to help. We look forward to serving you again! 🥂🍾 Best regards, Jennie

Hello Laura, We’re truly sorry to hear about your experience with your Ferragamo bracelet, especially since it was intended as a meaningful gift for your father’s milestone birthday. As a marketplace, we take product quality concerns very seriously, and we have been actively communicating with our boutique partner to investigate this matter thoroughly. Our boutique partners only source authentic luxury products, and they have confirmed that the item was shipped in brand-new condition. However, we understand that something went wrong, and we want to make this right for you. We sincerely regret any frustration caused by the time taken to check with the boutique, as we rely on their input for cases like these. That being said, we are committed to finding a fair resolution and will follow up with you as soon as we receive the final update from our partner. We truly appreciate your patience and trust, and we want to assure you that your satisfaction is important to us. Please feel free to reach out directly so we can keep you updated and work towards a resolution together. Best regards, Kylian

Hello Antoneta, This is Kelsey, Baltini's Customer Service Manager. We’re truly sorry to hear about your experience. Our priority is to make things right, and we have been actively working on a resolution for you. As soon as we confirmed the issue, we promptly offered a free return and an exchange for the correct item at no additional cost. However, we were waiting for your confirmation via email on how you’d like to proceed, as email is our primary communication platform for customer service. Since we did not receive a response for some time, we held off on processing further to ensure we followed your preferred resolution. We want to assure you that we are still happy to proceed with the free return and ship the correct item right away. If you would like to move forward with this, please confirm your decision via email so we can finalize the next steps as quickly as possible. Additionally, if you are able to withdraw the chargeback, it will allow us to resolve this issue much more efficiently, as chargeback investigations can take significant time. Our goal is to ensure you receive the correct product without unnecessary delays. Please let us know how you’d like to proceed, and we will prioritize this for you immediately. Your satisfaction is very important to us, and we appreciate your cooperation. Warm regards, Kelsey

Dear Suzan, Thank you so much for your kind words! We truly appreciate your support and are delighted to hear that you had a great experience with our customer care and product. Your feedback means a lot to us, and we look forward to serving you again in the future! If you ever need any assistance, we're always here to help. Best regards, Jennie

Hello Dylan, We completely understand how important it is to receive timely refunds, and we regret that this did not happen as quickly as expected. We are happy to confirm that your refund has been processed and should reflect in your account shortly. Please note that depending on your payment provider, it may take a few business days for the funds to appear. Your satisfaction is very important to us, and we truly appreciate your patience. If there’s anything else we can do to make this right or assist you further, please don’t hesitate to reach out. We value your trust and hope to provide you with a smoother experience in the future. Best regards, Kylian

Dear Betty, Thanks so much for the awesome review, we really appreciate it! We’re so glad to hear that you found our prices fair and shipping quick. It means a lot to us that you took the time to share your experience. Looking forward to having you shop with us again soon! Warm Regards, Silva

Hello Kaz, Thank you so much for your kind words and for taking the time to share your experience! We're absolutely thrilled to hear that you had a smooth and positive shopping journey with us. Your support and trust in Baltini truly mean the world to us. If you ever need anything in the future, we’re always here to help! Warm regards, Kylian

Hello Pin, We understand your frustration regarding the exchange rate difference, and we truly appreciate you bringing this to our attention. We’d like to reassure you that we processed your refund in full for the exact amount originally paid on our end. Any difference you see is likely due to exchange rate fluctuations or fees applied by your bank. Unfortunately, we do not have control over these charges, as they are determined by financial institutions. We recommend reaching out to your bank directly for further clarification on their exchange policies. If you believe the charge was applied unfairly, you may also inquire with them about disputing the difference. We sincerely appreciate your understanding, and if there's anything else we can assist you with, please feel free to reach out. Best regards, Kylian