Baltini is a platform that offers in-season and genuine fashion and accessories from our partner boutiques in Italy at the best price. Our business mission is to make our customers experience the wonderful sensation of satisfaction by seeing their expe...
Written by the business, not verified by us.
Is Baltini legit?
Baltini (baltini.com) has a 3.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 43% give 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers love the fast shipping times and find the product packaging secure and carefully prepared for long trips. People frequently mention that the ordered items arrive promptly, look stunning, and accurately match the detailed descriptions provided on the website.
However, some people mentioned issues with customer service responsiveness and difficulties when trying to process returns. A few reviewers also received incorrect items or experienced frustrating delays when seeking support for order problems. These consumers felt let down by the lack of assistance and slow communication from the support team.
Auto-generated from all reviews of this business. For reference only.
What people say
A
Adam Jordan · 3 reviews · Experienced 2024-07-12 ·
★★★★★
Terrible experience.
Terrible experience.
Order number BAL7700088829
They are doggy online retailer .
I have bought Doucal's flat shoes Brown IT 42.5 as a gift for my brother. The shoes was sent to Jordan . I was told later the color was Burgundy not brown as it was stated on the box . At the beginning when I opened the shoes in side the house it shows like a very dark brown colour , but when wear it out side it shows it was Burgundy as the sunlight shows the true colour.
Always request a real photos before you buy
Because they know you might accept it as it as reather than lose $50 return fees ad in the the top of that another $20 for exchange rate .
My advice always go to reputable online store like Farfetch with low return fees as $10 , they charge you the same price as labeled without the exchange rate changes.
The is the second terrible experience with Baltini.
Never again
Reply from Baltini2025-07-08
Hi Adam,
Thank you for providing the order number.
We would like to inform you that this order was delivered nearly 2 years ago, and we have not received any prior concerns or complaints regarding it.
Unfortunately, due to the time that has passed, we are unable to assist further with this matter.
We truly appreciate your understanding and are here to help if you have any other questions or need assistance with anything else.
Best regards,
Jennie
N
NGN · 25 reviews · Experienced 2025-06-21 ·
★★★★★
Savvy Shopping
Like all savvy shoppers I researched Baltini reviews before making my first purchase. I found a very good price on a Max Mara item and placed the order. The import and custom taxes to the UK are calculated at the time of inputting the details for shipping so I knew what I was liable for. Even with the additional charges of £40 for that, the Max Mara item was still better priced than buying in a local boutique in the UK. I can vouch for the genuineness of the brand and the delivery was speedy. Everything worked well for me and I will return again to shop. Their website has a very good range of brands and even in smaller sizes.
Reply from Baltini2025-07-07
Hi Dear,
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that you were happy with your purchase and found the process smooth and transparent. It’s great to know that you’re pleased with the pricing, the authenticity of the item, and the quick delivery.
We really appreciate your kind words and are looking forward to welcoming you back for your next shopping experience. Thank you again for choosing us!
Best regards,
Jennie
E
Erik · 38 reviews · Experienced 2025-06-10 ·
★★★★★
Charges 30 euro for a return
Charges 30 euro for a return, and demands that you photograph the item including packaging and labels before they eventually approve a return. I will never shop there again.
Reply from Baltini2025-07-04
Hello Erik,
Thank you so much for sharing your feedback with us.
To proceed, as part of our standard procedure, we require ask for some photos to help us verify. Additionally, there is a return fee applies for returns.
To assist you further, could you please provide your order number (beginning with BALXXXX)? This will allow us to look into the matter and resolve it as quickly as possible.
Thank you again for bringing this to our attention. We look forward to hearing from you soon so we can work on resolving this issue.
Best regards,
Jennie
The transaction was very easy, good communication and the quality was great. It came very quickly, I will be using this company again
Reply from Baltini2025-07-03
Hi Lynn,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that your transaction was smooth, and that you’re happy with the communication and quality of the product. It’s wonderful to know that it arrived quickly as well!
We truly appreciate your support and are excited to have you as a returning customer. If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you again, and we look forward to serving you in the future!
Best regards,
Jennie
M
Miss Joanna Vinson · 6 reviews · Experienced 2025-07-02 ·
★★★★★
PLEASE READ THESE REVIEWS BEFORE…
**Update - Baltini have now agreed to provide a refund.**
I feel like such a fool for using this awful company. I bought a £300 Self Portrait dress from them on the 7th June. Tried it on and immediately returned it to its original packaging. It was on me for no longer than 2 minutes and prior to and post the try on was in its original packaging or hung up covered in my dressing room.
I went through there ridiculous returns process (pictures/awaiting approval to return/awaiting a return label I paid an extortionate amount for) only to be told there is a stain on it (no proof) and that I must pay a further $70 dollars if I want the item back, that I have already decided I don’t want or lose £300. What a scam!! What a money making scam. So, a made up stain, and then a request for even more money. I regularly shop at reputable retailers (MyTheresa, Net-a-Porter, Luisaviaroma) and this has never happened to me before, nor is their returns policy so ridiculous/arduous!!! And I will be contesting this absolute joke of a policy.
A Quick Look at Trustpilot would have told me that Baltini make money by lying and conning people. Avoid like the plague and go elsewhere!!
Reply from Baltini2025-07-03
Dear Joanna,
We’re very sorry to hear about your experience and truly regret any distress this situation has caused. Please know that this is never the experience we intend for our customers.
We understand your concerns and take them seriously. While our return policy requires items to be in original, unused condition, we have noted your feedback and will re-review your return request carefully once again with our team.
We are committed to resolving this matter as fairly as possible and have already reached out to you via email to continue the conversation and assist you directly. For privacy and to provide proper support, we kindly ask that all further communication take place through that channel.
Thank you for bringing this to our attention.
Best Regards,
Mario
BALTINI sent the bag I ordered quickly and when the color wasn’t quite right helped me handle the return promptly.
Reply from Baltini2025-07-03
Hi Debby,
Thank you so much for your kind review!
We're delighted to hear that your order was processed quickly and that we could assist you with the return when the color wasn’t quite right. We strive to make the process as smooth as possible for our customers, and we’re happy to have met your expectations.
We truly appreciate your feedback and thank you for choosing BALTINI. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Best regards,
Jennie
A
Anne Schneider Lewright · 1 review · Experienced 2025-07-01 ·
★★★★★
Easy ordering
Easy ordering, great price, quick delivery!
Reply from Baltini2025-07-02
Hi Anne,
Thank you so much for your kind review!
We’re thrilled to hear that you had an easy ordering experience, enjoyed our pricing, and received your delivery quickly. Your feedback means a lot to us, and we truly appreciate your support!
Best regards,
Jennie
Hi Juliana,
Thank you so much for your kind words!
We’re truly glad to hear that you had a positive experience with us at every step. It’s always our goal to make your experience as smooth and enjoyable as possible.
If there’s anything else we can assist you with, please don’t hesitate to reach out!
Best regards,
Jennie
C
Carl Sheppard · 1 review · Experienced 2025-06-17 ·
★★★★★
My order was right an exact the shoes…
My order was right an exact the shoes are great will be ordering from you again!
Reply from Baltini2025-06-17
Hi Carl,
Thank you so much for your kind review.
We're thrilled to hear that your order was exactly right and that you love the shoes.
We truly appreciate your support and can’t wait to serve you again soon!
Best regards,
Joy
S
Sa · 1 review · Experienced 2024-08-30 ·
★★★★★
We bought a dolce and gabbana wallet…
We bought a dolce and gabbana wallet from them and after using it for 6-7 months its logo ripped off
Now we asking for refund and they said it happened because of usage , no compensation at all
Looks like they sell fake products, I do have other products from this brand but it never happened
Poor customer service
I wish I can upload a pic
Jennie - can u sent me email where I can reply
This is order number BAL131981
Reply from Baltini2025-07-02
Hello Dear,
We sincerely apologize for the inconvenience you’ve experienced with your order.
Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation.
Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly.
Best regards,
Jennie
I wasnt familiar with Baltini but search online for a dress by Samsoe Samsoe and they offered a better price than in a store here in Toronto, Canada, even with shipping and duty. The description said “suit” versus dress, but the picture was exact, so i ordered it. It came very quickly, was easy to track and i loved all the updates. I wouldn’t hesitate to order from them again. I did read that another reviewer expressed the same concern about the description, so perhaps that’s a translation issue.
Reply from Baltini2025-06-11
Dear Customer,
Thank you so much for your thoughtful review!
We're thrilled to hear that you found a great deal on the Samsoe Samsoe dress and that the shipping and tracking experience met your expectations.
We truly appreciate you pointing out the potential translation issue with the description—it's helpful feedback for us to improve.
We look forward to serving you again in the future and are glad to have earned your trust. Thanks again for choosing Baltini!
Best regards,
Jennie
a
avenger · 5 reviews · Experienced 2025-06-03 ·
★★★★★
Horrible experience
I ordered a women's coat that was advertised as a size 6 and when it was received it was a UK size 6 although it was advertised as a US size 6. Not only that but is was thrown into a box and came needing to be pressed with a random hanger thrown in. Now when I try to return it they make you jump through so many hoops just to get a return label although I will lose money on this return.
Reply from Baltini2025-06-03
Hello dear,
We sincerely apologize for the inconvenience you’ve experienced with your order.
Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation.
Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly.
Best Regards,
Joy
T
Team EdwardsLDN · 10 reviews · Experienced 2025-05-27 ·
★★★★★
They didn’t have the item I ordered…
They didn’t have the item I ordered although they “sent” tracking details.
But nevertheless the refund was pretty quick.
Reply from Baltini2025-06-02
Hello Dear,
We sincerely apologize for the inconvenience you’ve experienced with your order.
Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation.
Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly.
M
MEL · 1 review · Experienced 2025-05-30 ·
★★★★★
Terrible customer service and refund policy – avoid!
I purchased a bag from this retailer (Baltini) , which turned out to be far too small — and frustratingly, the size was never listed in the product description. I asked to return it, but their customer service has been extremely unhelpful. They are refusing to issue a full refund, insisting that I cover the return postage and telling me they won’t refund the duty tax I paid — even though I paid it directly to them at checkout.
After speaking with the tax authority in my country, I was told that because the seller collected the duty, they are responsible for refunding it. The tax authority can’t help as I didn’t pay them directly. The seller should refund me in full and reclaim the duty themselves from whoever they paid it to — but they are refusing to do so.
Because of this, I’m set to lose over £300 if I return. Absolutely appalling service. I would never shop with them again — worst customer experience I’ve ever had.
Reply from Baltini2025-06-02
Hello Dear,
We sincerely apologize for the inconvenience you’ve experienced with your order.
Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation.
Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly.
Best Regards,
Jennie
c
chris · 5 reviews · Experienced 2025-05-27 ·
★★★★★
Feels more like a scam
Getting asked to review our purchase from two weeks ago when the link for tracking says it hasn’t even been collected for sending. It’s a scam.
Reply from Baltini2025-05-27
Hello Dear,
We sincerely apologize for the inconvenience you’ve experienced with your order.
Please know that we are committed to resolving this matter as quickly as possible. In order to assist you further, could you kindly provide your order number, which starts with BALXXXX? This will help us look into the situation.
Thank you for bringing this to our attention, and we hope to hear from you soon so we can resolve the issue promptly.
Great deals and rare items difficult to find somewhere else. The downside of my experience was just the confusion on couriers’ webpage when it came to track my parcel, otherwise customer service was super efficient and replied promptly to all my queries.
Reply from Baltini2025-05-16
Hi Veronica,
Thank you so much for your kind review.
We're thrilled to hear that you enjoyed the unique items and great deals we offer. We understand how important a smooth delivery experience is, and we’re sorry for the confusion caused by the courier's tracking system.
We truly appreciate your patience, and we're glad our customer service team could support you promptly throughout. Your feedback helps us improve, and we’ll be sure to pass this along to the courier service as well.
Looking forward to serving you again soon!
Best Regards,
Joy
B
Benjamin Falik · 2 reviews · Experienced 2025-05-07 ·
★★★★★
scam
scam!
i bought a $1k garment - it was not the color i expected so i returned it promptly after opening the packaging. i did not even try it on.
they now are telling me the item arrived with glue on it and wont honor my return - and they still have the garment. it’s actually a fraudulent service. will never shop there again and would highly recommend you never try and deal with them for any reason. i will be taking legal action as i am very luckily married to a fraud prevention lawyer
-Edit- after pressuring them they folded and returned a partial refund of the initial cost of the order. I am grateful i got most of my money back, but I have never once dealt with an online retailer this untrustworthy and I can't rightfully recommend anyone try to deal with them unless you are 100% certain you wont need to return your item after purchase. Granted, they list bargain prices, which suggests either the products are replicas or are obtained illegally. I'm always looking for a good deal, so I dont blame anyone who'd be attracted to their prices and inventory. However, exercise caution when dealing with this company.
Reply from Baltini2025-05-22
Dear Benjamin,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
We understand how disappointing it can be when an item doesn’t meet your expectations, and we regret any frustration this situation has caused. Please know that your return was initially flagged due to the presence of an unknown adhesive substance on the garment upon its return. This was unexpected, especially since we have internal documentation and photos showing the item in perfect condition prior to shipment.
That said, after further review and in collaboration with our partner, we decided to honor your return as an exception. Our priority is always to ensure fair outcomes and a positive experience for our customers, even in complex situations.
We appreciate your patience and hope this resolution reflects our commitment to making things right. If there’s anything further we can assist you with, please don’t hesitate to contact our customer care team directly.
Best Regards,
Mario
B
BB · 20 reviews · Experienced 2025-04-24 ·
★★★★★
Read return Policy carefully before placing an order
I ordered a Save The Duck jacket which has NO Down or animal) hence the name "Save the Duck". Wrong size and when I wanted to return they advised I would have to pay a CDN$40 return fee and CDN$165 in additional duties to send back on a CDN$300 jacket if Italy imposed extra import duties to return . It took a while to resolve but customer service gave a one time exemption and waived any additional duty if it was charged on import to Italy. I do not know whether or not the additional duty was charged. Matter ended up being resolved in a satisfactory. manner. Baltini has great selection and pricing but I will not order anything into Canada if there would be any chance that I would need to return. After ordering there is no way to cancel an order.
Reply from Baltini2025-05-09
Dear Barbara,
Thank you for taking the time to share your kind feedback with us.
My name is Joy, and I’m the Customer Service Staff who responded to your email regarding this inquiry.
I would like to take a moment to clarify once again that additional duty charges may apply depending on the type of jacket purchased—whether it is down, fur, or padded. Similar styles may also be subject to duties, which can vary based on several factors, including the item’s weight. Please rest assured that we are committed to resolving this matter promptly and ensuring your satisfaction.
Additionally, to prevent any delays in order shipment, all orders are processed directly and reserved by our partner. As stated in our shipping policy, this means that once an order has been placed, we are unable to cancel or modify it.
We truly appreciate your understanding and hope to have the opportunity to serve you again in the future.
We look forward to your next purchase with us.
Best Regards,
Joy
Baltini is a scam - DO NOT BUY from this company, I will never ever order from this place again. They charge you duty which you don’t get back when you return the items - and duty is in addition to local taxes. I did not know this until I had processed my order, immediately I sent a note saying I wanted to cancel my order which they of course refused.
The items did not arrive on time - when they did only 2 out of 3 items that I had ordered came. These are supposed to be luxury items which did not arrive in a box or any type of packaging, they were thrown in a paper packing envelope - not even a box - wrinkled and beat up. Since the items arrived late, I was not there to even try them on, so I had my son open the packages and take pictures of the items which is a requirement for being able to initiate a return. The items were not worn or even barely opened. Now they are refusing to return the item making some bogus excuse that there’s some kind of snag on there when I had not even been there to open it or try it on.
The absolute worst experience ever. Never ever again.
Reply from Baltini2025-04-24
Hello Kiana,
We’re truly sorry to hear about your recent experience and want to sincerely apologize for the disappointment you've faced.
Regarding the duties and taxes: We understand that unexpected fees can be upsetting. While duties are charged by customs authorities and are non-refundable as stated in our policy, this should have been more clearly communicated at checkout, and we are working to improve transparency in this area.
We’d also like to clarify that, as per our policy, we are unable to accept cancellations once an order has been processed. We understand this can be frustrating and are reviewing how we can make our policies clearer for future customers.
Concerning the return, we’ve reviewed your case carefully. We know you attempted to cancel the order promptly and that your items arrived late, which led to the return being managed in your absence. We’re currently in active communication with our boutique partner regarding the condition of the returned item and the presence of required tags. We’ve also reviewed the photos you provided, and we are advocating on your behalf to ensure your concerns are fairly represented.
We deeply regret the packaging experience you described. Luxury items should arrive in pristine condition and packaging, and we’re actively addressing this with our shipping team and boutique partners.
Your feedback is extremely valuable, and we’re committed to doing better. While this is still under internal review, please rest assured that we are not closing the door on your case and are pushing for a resolution as swiftly as possible. We will update you soon on our ongoing email thread.
Thank you for your patience and for bringing this to our attention.
Best regards,
Kylian
Dear Negar,
Thank you so much for your kind words.😊
We're thrilled to hear that you found our service reliable and fast. It's always our goal to provide a great experience, and we're so glad we could deliver that for you.
Looking forward to serving you again soon!
Best Regards,
Joy
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