Baltini is a platform that offers in-season and genuine fashion and accessories from our partner boutiques in Italy at the best price. Our business mission is to make our customers experience the wonderful sensation of satisfaction by seeing their expe...
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Is Baltini legit?
Baltini (baltini.com) has a 3.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 43% give 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers love the fast shipping times and find the product packaging secure and carefully prepared for long trips. People frequently mention that the ordered items arrive promptly, look stunning, and accurately match the detailed descriptions provided on the website.
However, some people mentioned issues with customer service responsiveness and difficulties when trying to process returns. A few reviewers also received incorrect items or experienced frustrating delays when seeking support for order problems. These consumers felt let down by the lack of assistance and slow communication from the support team.
Auto-generated from all reviews of this business. For reference only.
I ordered a pair of sunglasses on 1/27/2025. I have not gotten any updates in regards to my order and I paid for the expedited shipping. it is 1/29/2025 and there has been no updates. I bought the item and later emailed them and asked to cancel the order and charge back my card. I get an email from Andre stating they do cannot cancel orders. I reply back for other alternatives and start communicating with Joyce. She said I can exchange my order since my order has not been dispatched yet. I replied if it hasn't been dispatched you can cancel my order and why are you offering me to exchange an item but not cancel my order and give me my money back? I never got a reply from her because she knows I am right. I get it, it's a business you want to make money but this is a slimy way of doing it. Withholding my money and it is the 29th and it hasn't been shipped out.
I went with a different sunglasses company (eye-oo) from Italy, which I had a WAY better experience from the reps, they answered my emails and I was able to contact them through Whatsapp. My sunglasses will actually be delivering tomorrow. Unlike this janky business Baltini.
Please do not waste your time and money on these company. They want your money and now I have to wait until this delivers just to return it and if you are from the USA, they are going to charge a 35 dollar return fee and refuse to let you purchase your own label. Crappy Italian business.
Reply from Baltini2025-02-06
Hello Kristine,
We sincerely apologize for the frustration and inconvenience you experienced with your recent order. We understand how important timely communication and transparency are, especially when you’ve opted for expedited shipping.
Our policy typically does not allow cancellations once an order has been placed, as our fulfillment process moves quickly. However, we recognize that this situation did not meet your expectations, and as an exception, we have processed your cancellation and refund as requested.
We hope we can assist you better in the future.
Best regards,
Kylian
very fast shipping and the prices are very reasonable
Reply from Baltini2025-02-06
Hi Dear,
Thank you so much for your kind words!
We're thrilled to hear that you were happy with our fast shipping and reasonable prices. Providing great value and efficient service is always our goal, and it means a lot to know we met your expectations.
We truly appreciate your support and look forward to serving you again in the future! 😊
Best regards,
Jennie
I had a terrible experienBeware of Shady Refund Practices and Dishonest Customer Service!ce with…
I had a terrible experience with Baltini, and I would not recommend shopping here. When I requested a refund for my order totaling $428, they deducted far more than their refund policy allows. I received only $334 back, although they claimed to have refunded $379. They repeatedly flip-flopped on their explanations, often contradicting themselves about what charges were being applied and ultimately tried to shift the blame onto Afterpay. This kind of dishonesty and poor customer service is unacceptable. Save yourself the frustration and shop elsewhere!
Reply from Baltini2025-01-21
Hello Dave,
I hope this message finds you well. This is Kelsey, Baltini's Customer Service Manager.
Thank you for sharing your feedback. At Baltini, we strive for transparency and fairness in all transactions, and I’d like to clarify the details regarding your refund.
Your refund was processed in accordance with our policies, which include deductions for non-refundable import duties and return shipping fees. These policies are standard practice and outlined on our website to ensure clarity for our customers. Please know that we have provided you with the correct breakdown of the refund calculation through our emails.
We understand that refunds can sometimes feel complicated, especially when third-party payment platforms like Afterpay are involved. We sincerely regret if our explanations caused any confusion and apologize for any frustration this has caused.
If you have any remaining concerns, please don’t hesitate to reach out so we can assist further.
Thank you for your understanding, and we hope to have the opportunity to provide a better experience in the future.
Warm regards,
Kelsey
Hello everyone. I accidentaly made a purchase without checking my bag and immideatelly texted support team. They canceled my order. it requires extra charge to cancel your order, but during the whole process they assist me really well, thanks to Joyce! Thanks to Baltini team for understanding staff!
Reply from Baltini2025-01-20
Dear Nargiz,
Thank you so much for your kind words and for taking the time to leave a 5-star review on Trustpilot! We’re thrilled to hear about your positive experience with our support team and that I was able to assist you promptly.
Your feedback truly brightens our day and motivates us to continue providing excellent service. It’s always a pleasure to ensure a smooth shopping journey for our valued customers like you.
We look forward to having the opportunity to assist you again and hope to see you shop with us soon!
Best regards,
Joyce
This is my second purchase and I am happy with the products and delivery times.
Reply from Baltini2025-01-15
Dear Paul,
Thank you so much for sharing your feedback! We’re thrilled to hear that you’re happy with your second purchase and satisfied with our products and delivery times.
Your continued support means the world to us, and we’re grateful to have you as a valued customer. If there’s anything else we can assist you with or make your experience even better, please don’t hesitate to let us know.
We look forward to serving you again in the future!
Best regards,
Jennie
This is a company to avoid. In December, I ordered a pair of trainers from Baltini. Their product listing suggested UK sizing. But, once the order was submitted, it did not specify UK sizing. I therefore emailed Baltini that day asking them to confirm whether UK or US sizing was used. A simple enough query. However, it has still not been answered properly. Instead, on 9 January 2025, Andre emailed me stating a UK size 9 equates to an EU size 43. I had not asked that question. In the same email I was asked to advise them how I wish to proceed, indicating I had options.
Since Baltini failed to address my simple query, I ordered the trainers elsewhere. Given the order from Baltini had not been shipped, or even fully processed to be shipped, on 9 January, I advised them to cancel the order and issue a refund. On 10 January, I received a reply from Andre stating, “Unfortunately, we are unable to cancel your order at this stage as it has already been shipped out.” This was clear and unequivocal misrepresentation. The tracking information still showed the order had not been sent or even fully processed to be shipped.
I therefore escalated this as a complaint and received a reply from Joy that same day. Joy wrote, “We also apologize for the incorrect confirmation regarding your order status. To clarify, your order is currently being processed and has not yet shipped.” However, referring to the Baltini order and shipping policy, she refused to cancel the order despite the fact the order still hadn’t been processed or shipped.
Worse still, the legal consequences of their misrepresentation have not been fully appreciated. Shipping is a condition to the contract between Baltini and me. And the misrepresentation in Andre’s email (10 January) amounts to a breach of contract. Hence, their policy no longer applies and there is a clear entitlement to the cancellation of the order and a full refund.
Their only suggestion has been that I accept the order, have it shipped with import fees, and then return the trainers paying an additional return fee. Such expense and inconvenience is wholly unnecessary. Furthermore, it is plain that this company engages in fraudulent practices. I would strongly suggest reading other 1 star Trustpilot reviews, as well as the Better Business Bureau complaints about Baltini. It seems common practice for them to falsely claim that an incorrect item has been returned or that an item has been worn. They then reject the return and charge the customer even more money. It is little wonder that the Better Business Bureau has given Baltini an F rating.
31/01/2025 Update: The order was finally cancelled and I have now received a full refund.
Reply from Baltini2025-01-13
Hello Richard,
I hope this message finds you well. This is Kelsey, Baltini's Customer Service Manager.
Thank you for taking the time to share your feedback. We sincerely apologize for any frustration and inconvenience you experienced with your recent order. Your concerns are important to us, and we want to address them thoroughly.
Regarding your inquiry about sizing, we understand that there was a delay in providing a clear answer. While our representative initially aimed to clarify the size equivalence (UK 9 = EU 43), we recognize that this did not fully address your specific question. We also regret that the subsequent confirmation was delayed as we worked to obtain accurate information from our partner during a busy period. For this, we deeply apologize.
With respect to your cancellation request, we strive to process all orders efficiently, which means cancellations are not always possible once an order has entered the fulfillment stage. However, we acknowledge that our communication about your order status could have been clearer, and we sincerely regret the confusion caused by the conflicting updates. This is an area we are actively working to improve to prevent such issues in the future.
As for your comments regarding our return process and policies, we want to assure you that we handle all returns in accordance with our established guidelines, with the goal of ensuring fairness and transparency. Claims of fraudulent practices do not reflect the values or principles that guide our company.
We regret that your experience has led to such dissatisfaction, as it is never our intention to cause inconvenience or frustration to our customers. Your feedback has been shared with our team so we can learn from this situation and improve our processes moving forward.
I have personally responded to your recent email. Please kindly check your inbox. We remain committed to resolving this matter and to demonstrating the high level of service we aim to provide.
Warm regards,
Kelsey
What An Awful Company - Baltini Needs Investigating
I have been looking to refresh my wardrobe for the upcoming seasons. And I came across the Baltini website. I was looking to spend around $7,000. I wasn't previously aware of this retailer so I looked into them. Good grief, Baltini is obviously an awful company. The way it defrauds, lies to, and gaslights its customers is disgusting. This company clearly acts unlawfully and has no morals. The robot like responses which spout generic, "we take this seriously" and "we care about our customers" are yet more lies. If they had addressed past conduct, why are so many customers still being treated appallingly? They don't seem to actually resolve issues, which are all too often of their own making. Rather, they seem obsessed with suggesting ways to cost customers even more money. I will never deal with Baltini - a shameful company - and will tell all my friends to avoid doing business with them too.
As other reviewers say, just look at the other 1 star reviews on here and the complaints on Better Business Bureau who have rated Baltini an F! It says it all! Baltini are fraudsters who need to be investigated and shut down.
Reply from Baltini2025-01-13
Hello M Lamberty,
Thank you for sharing your feedback with us. We sincerely apologize for any frustration or disappointment you’ve experienced.
To better assist you and address your concerns, could you please provide us with your order number, which starts with BALXXXX? Unfortunately, we are unable to locate your order using the provided details, and having the order number will allow us to investigate further and assist you promptly.
We genuinely appreciate your understanding and the opportunity to make things right.
Please don’t hesitate to reach out with any additional questions or concerns—we’re here to help.
Best Regards,
Kylian
The best website that I have ever seen.all products are authentic and customer service is wonderful
Reply from Baltini2025-01-09
Hi CXYY!
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such a positive experience with our website and services.
Your kind words mean a lot to us and motivate our team to continue providing authentic products and exceptional customer service. If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Thank you for choosing Baltini, and we look forward to serving you again soon!
Best regards,
Andre
I returned my order the same day it was delivered. It took Baltini 7 days after the item was delivered back to them. For authorization of the return.
Reply from Baltini2025-01-09
Hello Masi,
Thank you for your patience. I’m happy to let you know that your refund has been issued.
We apologize for the delay in processing your return authorization. This was due to the holiday season, as our partners and couriers were just returning to normal operations.
We truly appreciate your understanding and are here if you have any further questions or concerns.
Best regards,
Kylian
I ordered a $1600 Chloe bag that came damaged and possible counterfeit. I contacted Baltini immediately upon opening the package. The brass hardware was coated and black exposed. Which indicates the bag is fake. They responded asking me for pictures which I immediately sent. It has been 16 days since my initial complaint with no response.
Reply from Baltini2025-01-08
Hello Nicole,
Thank you for reaching out and sharing your experience. At Baltini, we are committed to providing high-quality, authentic products from trusted boutique partners across Italy, and we take concerns like yours very seriously.
We have thoroughly reviewed your case and understand your concern regarding the brass hardware on the Chloe bag. Please rest assured that we do not sell counterfeit products; all items are sourced directly from authorized boutique partners. The issue you’ve described may stem from a potential manufacturing imperfection, and we are currently in contact with our boutique partner to verify the matter further.
Unfortunately, the process has taken longer than expected due to the holiday season and limited availability of their point of contact. We sincerely apologize for the delay in resolving this for you and appreciate your patience as we work to ensure an accurate and fair resolution.
In the meantime, if you’d prefer to initiate a return, please feel free to request a return through your account or reach out to us for assistance, and we will guide you through the process. Once we receive the bag, we will coordinate with our partner to ensure your concerns are fully addressed.
We value your trust and are committed to resolving this matter to your satisfaction. If you have any further questions or need immediate assistance, please don’t hesitate to contact us.
Best regards,
Kylian
it came with a stain on the pullover and their return department is doing everything in their power to make the 14 day return policy to pass with all type of excuses
Reply from Baltini2025-01-08
Hello Leah,
Thank you for taking the time to share your feedback. We sincerely apologize for the disappointment and inconvenience you experienced with your recent purchase.
We take quality very seriously and were disappointed to hear about the issue with the marks on your pullover. While our supplier confirmed that the item passed their quality control checks, we understand how frustrating it can be to receive an item that does not meet your expectations.
As soon as we were made aware of the situation, we reviewed the case thoroughly and reached out to you with a resolution, offering reimbursement to cover the cost of dry cleaning or another option that might suit your needs. We hope this demonstrates our commitment to making things right for our customers.
Your feedback is invaluable to us and helps us improve. We truly appreciate your understanding and patience as we work to ensure a better experience in the future.
Best regards,
Kylian
This vendor is horrible and reading through the reviews it seems as though they are quick to respond to the good reviews but not the negative ones. After over a week the status of my order is still “unfulfilled” When you reach out, all they say is sorry for the delay! They even tried to give me a $15 credit on a $700 order. The audacity!! I will never again in life use this vendor. I’ll be sure to post about them on every social platform I have as well.
Reply from Baltini2025-01-07
Hello Shevon,
Thank you for sharing your feedback, and we want to sincerely apologize for the frustration you’ve experienced with your order. We understand how disappointing it is to face delays and feel that your concerns weren’t adequately addressed.
To clarify, your order has now been canceled, and we will be issuing a refund after the chargeback process is resolved. We deeply regret that this situation escalated to this point and want to assure you that we are reviewing our processes to prevent such issues from happening again in the future.
We recognize that our earlier attempts to address the situation may not have met your expectations, and for that, we are truly sorry. Your feedback is invaluable in helping us identify areas where we need to improve, and we take your concerns to heart.
If there’s anything else we can do to assist or if you have further questions, please don’t hesitate to reach out to us at [email protected].
Best regards,
Kylian
Highly disappointed with the delivery. I ordered a bag on 21st and it was said I will recieve it within 3 to 5 business days. Its been ages and the parcel is still on hold. I don't know whats going on. Contacted everyone and no one knows why my parcel is on hold. I was travellinv overseas and thought I will get this parcel before leaving. But baltini have some other plans to ruin everything.
Reply from Baltini2025-01-07
Hello Jasleen,
Thank you for sharing your experience with us.
We understand how important it was for you to receive your parcel on time, especially given your travel plans, and we regret that we were unable to meet your expectations.
Shipping delays can be incredibly frustrating, particularly when the situation is beyond our control. While we work hard to ensure timely deliveries, unforeseen delays with the carrier can occasionally occur. We are truly sorry for the inconvenience this has caused you.
We’re glad to see that your order has now been successfully delivered, and we hope you’re happy with your purchase. To show our appreciation for your patience and understanding, we’d love to extend a gesture of goodwill. Please check your email for further communication regarding this.
Your feedback is invaluable to us, and we will continue to work closely with our shipping partners to minimize such occurrences in the future. If you have any further concerns or if there’s anything else we can assist you with, please don’t hesitate to reach out to us directly.
Thank you for giving us the opportunity to make this right, and we hope to serve you better in the future.
Best regards,
Kylian
The wide range of products you have available, competitive prices and what you see is what you get!
Reply from Baltini2025-01-03
Hi Maria Joseph!
Thank you so much for your kind words and fantastic 5-star review! We’re thrilled to hear that you appreciate our beautiful products, competitive prices, and the wide range we offer. Ensuring our customers get exactly what they see and love is one of our top priorities, and your feedback means the world to us.
We look forward to serving you again soon. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Andre
Bought a belt for my wife almost 400 dlls and and I’m completely disappointed with this company I bought the belt on Black Friday thinking I want to gift this for my wife for Christmas which leaves me outside of the refundable window , the company only offers an email to get a hold of customer service and keeps telling me that I am not able to get this refunded. Most people buy items for gifting for Christmas on Black Friday I do understand that it’s not refundable, but that doesn’t mean that I should be stuck keeping it they have really bad customer service, knowing that they have not tried to help me get this completed or giving me other options.
Reply from Baltini2025-01-07
Hello Armando,
Thank you for sharing your feedback with us. We deeply regret that your experience with our company has not met your expectations, and we truly apologize for any frustration this situation has caused.
We understand your disappointment, especially during the holiday season when gifting is so important. While our return policy applies to all purchases—including those made during Black Friday promotions—we acknowledge that this may feel limiting in your case. Please know that we are committed to supporting our customers and doing our best to provide fair and satisfactory resolutions.
We’ve reached out to you directly via email with a resolution tailored to your concerns. We kindly ask you to review our most recent email and let us know if there’s anything further we can assist you with.
Best regards,
Kylian
Hi YOUNES!
Thank you for your wonderful feedback! We’re thrilled to hear that you’re pleased with our service and products.
Your satisfaction means the world to us, and we truly appreciate your kind words. Should you need any assistance or have any questions in the future, we’re always here to help.
Thank you for choosing us, and we look forward to serving you again!
Best regards,
Andre
Baltini advertise lower prices, but then stack a staggering £30 odd delivery charge. Okay, fine, this takes you to the list price elsewhere.
But… if you return the item they charge another £30 for the return shipping (where is it going, Mars?) and don’t refund for the original shipping cost. So you end up paying £60 if you don’t like an item.
This is predatory, and totally unreasonable. Sending a small item of clothing does not cost this much, so it’s probably a grift.
I would avoid this vendor at all costs unless you are 100% sure you’ll keep the item.
Reply from Baltini2024-12-20
Hi Michael,
Thank you for sharing your feedback with us. We sincerely apologize for any frustration or disappointment you’ve experienced.
To better assist you and address your concerns, could you please provide us with your order number, which starts with BALXXXX? Unfortunately, we are unable to locate your order using the provided details, and having the order number will allow us to investigate further and assist you promptly.
We genuinely appreciate your understanding and the opportunity to make things right.
Please don’t hesitate to reach out with any additional questions or concerns—we’re here to help.
Best Regards,
Jennie
Good experience I purchased a Sarti scarf that was shipped from Italy. Arrived within the week in excellent conditions
Reply from Baltini2024-12-20
Hi Anto,
Thank you so much for sharing your experience with us! We're thrilled to hear that you had a positive shopping experience and that your Sarti scarf arrived promptly and in excellent condition.
Your satisfaction means the world to us, and we truly appreciate your kind words. If there’s anything else we can assist you with or if you’re looking for another special piece, please don’t hesitate to reach out.
Thank you for choosing us, and we look forward to serving you again!
Best regards,
Jennie
An excellent experience. My purchase arrived promptly and in perfect condition.
Reply from Baltini2024-12-17
Dear Alexandra,
Thank you so much for your kind words and the 5-star review! We’re thrilled to hear that your purchase arrived promptly and in perfect condition. It was our pleasure to provide you with an excellent experience, and we look forward to serving you again in the future.
Best regards,
Andre
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