Baltini is a platform that offers in-season and genuine fashion and accessories from our partner boutiques in Italy at the best price. Our business mission is to make our customers experience the wonderful sensation of satisfaction by seeing their expe...
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Is Baltini legit?
Baltini (baltini.com) has a 3.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 43% give 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers love the fast shipping times and find the product packaging secure and carefully prepared for long trips. People frequently mention that the ordered items arrive promptly, look stunning, and accurately match the detailed descriptions provided on the website.
However, some people mentioned issues with customer service responsiveness and difficulties when trying to process returns. A few reviewers also received incorrect items or experienced frustrating delays when seeking support for order problems. These consumers felt let down by the lack of assistance and slow communication from the support team.
Auto-generated from all reviews of this business. For reference only.
The items I ordered met my expectations
Fast delivery, excellent customer service.
Reply from Baltini2024-12-12
Dear Charles,
Thank you so much for your kind words!
We’re thrilled to hear that the items met your expectations and that you were pleased with our fast delivery and customer service.
Your satisfaction is our top priority, and it’s wonderful to know we could provide you with a positive experience. If there’s anything more we can do for you, please don’t hesitate to let us know.
We look forward to serving you again soon!
Best regards,
Jennie
Dear Evgenia,
Thank you so much for your kind words.
We're thrilled to hear you've always had a positive experience with us. Your satisfaction means the world to us, and we look forward to continuing to serve you with the same level of care and excellence.
Have a wonderful day!
Best Regards,
Joy
I just ordered a jacket from Baltini and despite the mixed reviews, I have never had a better shopping experience in my life. The order was shipped to Canada seemlessly within 2 days and within a week, I am enjoying my new jacket. The jacket came as described.
Every day, I received an update about the progress of the order.
I would not hesitate to buy again from Baltini!!
Reply from Baltini2024-12-10
Hi Larry,
Thank you so much for sharing your wonderful experience with us!
We’re absolutely thrilled to hear that your jacket arrived so quickly and met your expectations. Ensuring a seamless shopping experience, from updates to delivery, is our top priority, and it’s so rewarding to know that we’ve succeeded in making your experience enjoyable.
We’re delighted that you’re happy with your new jacket and can’t wait to welcome you back for your next purchase. If there’s ever anything we can assist you with, please don’t hesitate to reach out—we’re here for you!
Thank you again for your kind words and support. It truly means the world to us!
Best regards,
Jennie
It has been 10 days since I placed my order and there is no transaction. I want my money back. They also stopped answering my emails.
Reply from Baltini2024-12-03
Hello Gökçe Aggül,
Thank you for taking the time to share your feedback. My name is Kelsey, and I’m the Customer Service Manager at Baltini. I’m truly sorry to hear about your experience and any frustration caused.
I’d like to clarify that your order has been cancelled, and we have already responded to your emails regarding this matter. If you haven’t seen our replies, they may have been filtered into your spam or promotions folder. Please don’t hesitate to reach out again if you need further assistance.
Warm regards,
Kelsey
I was going to order a $630 coat for my son, but I checked the Better Business Bureau and they have given this company an F! Moreover, I checked the address listed on the BBB's website and it's a isolated single level retail building in the middle of NOWHERE.
The name Baltini appears nowhere. The address is 2510 Sunset Rd, Las Vegas, NV 891120
Update: While I appreciate the response from Baltini's customer service. However, I'm purchasing my son's Christmas gift from another retailer.
service
Reply from Baltini2024-12-03
Hello kim Siwan,
I'm Kelsey, Baltini's Customer Service Manager.
Thank you for sharing your concerns. We completely understand how important it is to feel confident when shopping online, and we appreciate you taking the time to research our company.
Regarding the Better Business Bureau (BBB) rating, we are actively addressing and resolving any concerns raised there, as customer satisfaction is our highest priority. We strive to learn from all feedback to continue improving our services.
As for the address you mentioned, it is associated with our logistics partner, not a retail storefront or office. Baltini operates as an online platform that sources luxury items directly from boutique partners in Italy. While we do not have physical stores in the U.S., we work with a reliable network of logistics centers to ensure efficient delivery for our customers worldwide.
To offer further reassurance, we encourage you to explore verified reviews from our loyal customers, where many have shared their positive experiences shopping with Baltini. Additionally, you can visit our Instagram page (@baltini_official) to see real customers sharing their purchases and experiences with us.
We are here to assist with any questions or concerns you may have about our products or services. Please don’t hesitate to contact us at [email protected], and we will gladly assist you further.
Thank you again for considering Baltini, and we hope to have the opportunity to earn your trust in the future.
Warm regards,
Kelsey
I had an amazing experience with Baltini despite the few subpar reviews. The price was amazing and communication and shipping was fast and efficient. No qualms here! Thank you Baltini!
Reply from Baltini2024-11-26
Hello dear,
Thank you so much for your kind words!
We're thrilled to hear you had such a positive experience with Baltini, especially with the pricing, communication, and shipping. Our team is dedicated to providing a seamless experience for each customer, so it means a lot to hear we succeeded with your order. Should you need anything else in the future, don't hesitate to reach out.
Thank you again for choosing Baltini!
Best Regards,
Joy
Shocking. Been waiting for an item to be dispatched for 2 weeks despite the website stating delivery times are 3-5 days. The company refuses to cancel and refund the order which they still have in their possession. No item and out of pocket with zero support or care. Safe to say I’ll never be ordering from this website again. Appalling customer service and attitude.
Reply from Baltini2024-11-28
Hello TJB,
Thank you for taking the time to review us.
We apologize for any inconvenience caused.
To assist you promptly and investigate the matter thoroughly, could you please provide us with your order number, since we cannot find any order under your account? We want to ensure that we address any issue accurately and take the necessary steps to rectify the situation.
Thank you for your cooperation, and we look forward to resolving this matter for you.
Best regards,
Kylian
I ordered the Ganni flats from Baltini, but they were one size too small. To request a refund, I had to pay $50 AUD to return them to Baltini. After Baltini received the shoes, I received an email stating that my refund was rejected because the shoes were in "worn condition."
This claim is completely false. The shoes were never worn and were returned in the exact condition I received them. To make matters worse, they demanded an additional $112 AUD if I wanted the shoes sent back to me.
Baltini's customer service was unhelpful and dismissive, offering no resolution despite their baseless accusations. I’ve lost both money and trust due to their unethical practices.
I strongly advise avoiding Baltini. Their policies are predatory, and their customer service is a disgrace. Don’t make the same mistake I did—shop elsewhere.
Reply from Baltini2024-11-28
Hello Martina,
Thank you for taking the time to review us.
We apologize for any inconvenience caused.
To assist you promptly and investigate the matter thoroughly, could you please provide us with your order number, since we cannot find any order under your account? We want to ensure that we address any issue accurately and take the necessary steps to rectify the situation.
Thank you for your cooperation, and we look forward to resolving this matter for you.
Best regards,
Kylian
DO NOT use Baltini! It will charge unreasonably high cost without your attention. I made a return on this platform earlier. Its website showed to refund me the amount of A, but actually it only refunded me the amount of B (far less than A). Very DISHONEST! And the customer care didn’t help. This platform makes misleading and obscure return policy to cheat customers. I would like to remind all of you that this platform is FRAUD! This is my worst online shopping experience ever!
Reply from Baltini2024-11-28
Hello Sophie,
I hope this message finds you well.
I'm Kelsey, Baltini's Customer Service Manager.
Thank you for taking the time to share your feedback.
At Baltini, we value transparency and strive to provide clear information about our policies. While our return policy clearly states that return fees are charged per item, we understand that this approach differs from industry norms and may have caused confusion. We are committed to reviewing how this information is presented to ensure better clarity for all customers in the future.
Regarding the discrepancy you mentioned during your return process, we sincerely apologize for the system error that displayed an incorrect return cost. This was an unintentional issue, and we deeply regret the frustration it caused. While our policy requires return fees to be calculated per item, we understand your disappointment and are taking steps internally to prevent such errors from occurring again.
We would also like to highlight that the return fee reflects the processing and shipping costs incurred by our boutique partners in Italy. These fees are not intended for profit but are necessary to facilitate international returns in compliance with customs and partner requirements.
We regret that this situation left you feeling dissatisfied. Your feedback is invaluable to us, and we are committed to making improvements where needed.
Thank you again for your honest review, and we hope you will consider giving us another chance to serve you better in the future.
Warm regards,
Kelsey
Scam return policy. Was absolutely nothing wrong with my jacket sent it back directly after opening the package. Said it was “in not good condition” well, that’s how you sent it to me then. Complete scam. RIP $1,000. Don’t use these shit holes
It gets even worse. They used a brown jacket they had laying around and compared it to my black one. Then they said they didn’t look the same so rejected my refund. Well, no shit idiots. You admitted to using a different jacket as a reference. Either just horrible incompetence or a scam and fraud company. Will report to BBB. Also, that reply down there, also complete bullshit. They know my order. They emailed me and offered me a 10% discount for me to change my review to a positive one. Bribing me 10% for fraud? Hilarious.
NEVER trust this company. Especially if you’re between sizes and need to try something on.
Reply from Baltini2024-11-22
Hello Austin,
Thank you for taking the time to review us.
We apologize for any inconvenience caused.
To assist you promptly and investigate the matter thoroughly, could you please provide us with your order number, since we cannot find any order under your account? We want to ensure that we address any issue accurately and take the necessary steps to rectify the situation.
Thank you for your cooperation, and we look forward to resolving this matter for you.
Best regards,
Kylian
I had seen a mixed bag of reviews for Baltini, but thought for the price offered it was worth it to risk it for a choccy biscuit! Very impressed as a result !! Super discounts, immediate dispatch, good packing of items! 5* all the way
Reply from Baltini2024-11-18
Hi Tim!
Thank you so much for your wonderful review! We're thrilled to hear that your decision to "risk it for a choccy biscuit" paid off and exceeded your expectations! 😊 We're delighted you enjoyed the super discounts, swift dispatch, and careful packing. Your support means the world to us, and we can't wait to have you shop with us again! ❤️
Warm regards,
Andre
First class products and service and will certainly use them again. I also want to call out Jennie in the customer service department who went over and above to keep me updated.
Reply from Baltini2024-11-14
Hi Charles,
Thank you so much for your wonderful review!
It was truly a pleasure assisting you, and I’m so glad to hear that you enjoyed both our products and service. Knowing I could help keep you updated and make your experience a positive one means a lot to me.
We look forward to welcoming you back again soon!
Warmest regards,
Jennie
From start to finish everything was so easy the ordering, seeing the tracking of my order . But overwhelmingly was the speedy correspondence & info that was provided to me by Joyce from Baltini through emails. 🫶🏻
Reply from Baltini2024-11-12
Hello Dear,
Thank you so much for the wonderful review!
I’m absolutely thrilled to hear that your experience was so smooth and that my support added to your satisfaction! It means the world to know you enjoyed every step, from order to tracking.
Can't wait to assist you again in the future—Have a wonderful day ahead!🌟
Hi Jacqueline!
Thank you for your positive feedback! We’re pleased to know you’re satisfied with the quality of our products and the efficiency of our shipping. Your satisfaction is our priority, and we look forward to serving you again. Thank you for choosing us.
Warm regards,
Andre
Baltini states on their website that you will receive your order within 3-5 days which is NOT true. Do not count on their timing as your order will probably leave you stranded and will not arrive if you do have an event. On top of that even if you do email them for promptness and reassurance of your order, they assure you but then do not update you for days about your order and then blame it on a supposed ‘error’, then your order gets cancelled.
You’re better off shopping on another website. Really upset and disheartened by my experiences with baltini. I had super high hopes but was very disappointed 😭
Reply from Baltini2024-11-06
Hello Umm,
Thank you for taking the time to review us.
We apologize for any inconvenience caused.
To assist you promptly and investigate the matter thoroughly, could you please provide us with your order number, since we cannot find any order under your account? We want to ensure that we address any issue accurately and take the necessary steps to rectify the situation.
Thank you for your cooperation, and we look forward to resolving this matter for you.
Best regards,
Kylian
Hi Galina,
Thank you so much for sharing your appreciation with us! 😊
We’re genuinely delighted to know that your experience brought you satisfaction. Every positive note from our customers reminds us why we strive to provide the best service possible and knowing we could make a difference in your experience truly makes our day.
Your kind words mean the world to us, and we can’t wait to welcome you back again in the future.
Thank you once again for choosing us!
Best regards,
Jennie
THE PROCESS OF ORDERING AND DELIVERY WENT THROUGH VERY WELL.
Reply from Baltini2024-10-31
Dear Cheryl,
Thank you so much for your amazing feedback.
We're pleased to hear that the ordering and delivery process met your expectations. Ensuring a smooth experience is our priority, and it’s wonderful to know it went well for you.
Please don't hesitate to reach out if there’s anything else we can help you with!
Best Regards,
Joy
Dear Beth,
Thank you for your feedback.
We're thrilled to hear that you found the ordering process easy and the delivery quick.
Your satisfaction is our priority, and we look forward to serving you again soon.
If you have any questions or inquiries, please do not hesitate to reach out to us. We are here to help !
Best Regards,
Joy
The item came right on time. It was just like I was expecting it. Great job! This site will be one of my favorite shopping places.
Reply from Baltini2024-10-30
Dear Bereket,
Thank you so much for your kind words.
We're thrilled to hear that your item arrived on time and met your expectations. Knowing that our service has earned a place among your favorite shopping sites means the world to us.
We can’t wait to serve you again soon.
Best Regards,
Joy
I was concerned initially because I had never heard of Baltini. The boots I ordered were out of stock everywhere but I found one pair in my size at Baltini. I read the reviews and they were all stellar. My package was received quickly and beautifully with great communication along the way. I will definitely order from Baltini again. A real class act!!
Reply from Baltini2024-10-31
Hello Jonnie,
Thank you so much for sharing your experience with us.
We understand that ordering from a new retailer can feel uncertain, so we're thrilled to hear that we could exceed your expectations. It's wonderful that you found the perfect pair of boots with us and that the process was smooth and satisfying.
We take great pride in our packaging and communication, so knowing that it made a positive impact on your shopping experience truly means a lot.
We can’t wait to serve you again in the future.
Best Regards,
Joy
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