Unethical Business Practices -BUYER BEWARE
I ordered a pair of sunglasses on 1/27/2025. I have not gotten any updates in regards to my order and I paid for the expedited shipping. it is 1/29/2025 and there has been no updates. I bought the item and later emailed them and asked to cancel the order and charge back my card. I get an email from Andre stating they do cannot cancel orders. I reply back for other alternatives and start communicating with Joyce. She said I can exchange my order since my order has not been dispatched yet. I replied if it hasn't been dispatched you can cancel my order and why are you offering me to exchange an item but not cancel my order and give me my money back? I never got a reply from her because she knows I am right. I get it, it's a business you want to make money but this is a slimy way of doing it. Withholding my money and it is the 29th and it hasn't been shipped out. I went with a different sunglasses company (eye-oo) from Italy, which I had a WAY better experience from the reps, they answered my emails and I was able to contact them through Whatsapp. My sunglasses will actually be delivering tomorrow. Unlike this janky business Baltini. Please do not waste your time and money on these company. They want your money and now I have to wait until this delivers just to return it and if you are from the USA, they are going to charge a 35 dollar return fee and refuse to let you purchase your own label. Crappy Italian business.