Hi Carson,
We're sorry to hear about your experience and understand how frustrating this must have been. We don't change our policies to avoid paying Cash Back, and we apologize if the guidance you received about the time frame was unclear.
For travel purchases, we rely on our travel partners to track, report, and confirm eligible bookings before Cash Back can be paid. Changes to a reservation, such as modifications or cancellations, can also affect Cash Back eligibility based on the partner's terms.
We'd like the opportunity to review your case again and answer any questions you may have. Please contact our Customer Care team at [email protected], and we'll be happy to take another look.
— The BeFrugal Team
Hi,
We're sorry to hear about your experience. BeFrugal does not reduce members' balances or withhold eligible Cash Back. Cash Back is only paid after the retailer confirms the transaction and pays a commission, and if a retailer does not approve a transaction, BeFrugal does not receive payment either.
We understand your concerns and would like the opportunity to review your account and address any specific issues. Please contact our Customer Care team at [email protected], and we'll be happy to investigate and answer any questions you may have.
— The BeFrugal Team
Hi,
We're sorry to hear about your experience and understand how disappointing it is when expected Cash Back isn't approved. BeFrugal reviews missing Cash Back claims with the retailer, but we can only issue Cash Back after the retailer confirms the transaction and pays a commission. While documentation can help us investigate, the retailer's final determination ultimately decides whether a purchase qualifies.
We regret that this process took longer than expected. If you have any additional questions or would like us to review the details again, please contact our Customer Care team at [email protected].
— The BeFrugal Team
Hi Vincent,
Thank you for being a longtime BeFrugal member, and we're sorry to hear about your recent experience. We understand how frustrating it is when Cash Back doesn't track as expected, especially when you've taken steps to help ensure proper tracking. While we do our best to investigate missing Cash Back claims, we ultimately rely on the retailer to confirm eligibility and attribution before we can issue rewards.
We appreciate your feedback about our support experience and are sorry we didn't meet your expectations. If you have any additional questions or would like us to review a specific order again, please contact our Customer Care team at [email protected].
— The BeFrugal Team
Hi Ramiro,
We're sorry to hear about your experience and understand your frustration. Home Depot Cash Back, like all retailer offers, depends on the retailer confirming that the purchase was properly tracked, eligible, and attributed to BeFrugal. While we do investigate missing Cash Back claims, we're only able to issue rewards when the retailer approves and pays the commission.
We're also sorry if our responses left you feeling that your concerns weren't fully addressed. If you have any additional questions or would like us to review your case again, please contact our Customer Care team at [email protected]. We appreciate your feedback and the opportunity to assist.
— The BeFrugal Team
Hi,
Thank you for your feedback. We're sorry to hear you've experienced tracking issues, especially after taking the time to ensure Cash Back was activated before placing your orders.
While we do our best to advocate for our members, Cash Back ultimately depends on the retailer attributing the purchase to BeFrugal. If the retailer doesn't confirm the transaction or reports it was credited through another channel, we're unfortunately unable to issue Cash Back.
If you'd like us to review any of these orders again or answer any questions about the decisions, please contact our Customer Care team at [email protected]. We'd be happy to take another look.
— The BeFrugal Team
Hi D Z,
We're sorry to hear about your experience and understand how frustrating it is when you feel your concerns aren't being addressed. We strive to provide helpful support, and we're sorry if our responses didn't meet your expectations.
Some features, such as receipt rewards, are managed by third-party partners, and availability or eligibility can vary. We'd also like the opportunity to review the issues you experienced with receipts, app performance, and support to make sure they've been handled properly.
Please contact our Customer Care team at [email protected], and we'll be happy to look into your account and answer any questions you may have.
— The BeFrugal Team
