BeFrugal

Hi Bruce, We’re sorry for your experience and understand why this was frustrating, especially given the limited detail in the response you received. Cash Back can only be credited when a tracked click from BeFrugal to the retailer is recorded and later confirmed by the merchant. In this case, no qualifying click was reported back to us. We also filed a tracking appeal with Lenovo, and it was declined with the note: "Rejected. Another marketing channel was credited with sale." This means the retailer attributed the purchase to a different source, not BeFrugal. This can happen due to session interruptions, browser extensions, or other tracking issues, even when the process seems to be followed correctly. We understand your concern about the response feeling generic. We do our best to share details, but we are limited to the information provided by the retailer and do not have access to deeper transaction-level data. We do not benefit from denied claims. If a purchase is not tracked and approved, we are not paid either. We would still like to review your case again, so please contact our Customer Care team at [email protected] with your order details. — The BeFrugal Team

Hi Courtney, We’re really sorry to hear about your recent experience, especially after things had been working well for you previously. We understand how frustrating it is when receipt submissions don’t process as expected or offers are rejected after review. For receipt-based rewards, our system matches the exact items and quantities on your receipt to the specific offer requirements. Errors like “more offers than on your receipt” or “item not found” can occur if there are slight differences in product names, sizes, quantities, or if the item doesn’t meet the offer’s exact terms. Manual reviews follow those same requirements to ensure consistency and fairness across all members. That said, we never want the process to feel difficult or like you’re being passed around. We’d appreciate the opportunity to take another look at your submissions and make sure everything was reviewed correctly. Please reach out to our Customer Care team at [email protected] with your account details so we can investigate further. We truly value your membership and want to make sure you’re receiving all eligible rewards. — The BeFrugal Team

Hi Linh, We’re sorry to hear about your experience. BeFrugal does not suspend accounts or withhold Cash Back arbitrarily — account suspensions only occur when our system detects activity that violates our Terms of Service or when required verification steps are not completed. These measures are in place to protect both our members and our retail partners. We also want to clarify that having a larger Cash Back balance does not result in suspension. Many members successfully earn and withdraw significantly higher amounts without issue. Regarding communication, while system-generated emails may come from a “no-reply” address, our Customer Care team is available and actively assists members through our support channels. We do not keep funds unfairly — if Cash Back is confirmed and the account is in good standing, it is always paid out. We would welcome the opportunity to review your account and help resolve this situation. Please reach out to our Customer Care team at [email protected] with your account details so we can take a closer look. — The BeFrugal Team

Hi, When Cash Back is reduced or removed after initially appearing, it’s because the retailer later reported the transaction as ineligible — for example due to returns, order changes, use of non-qualifying coupons, or other conditions in their terms. While shopping trips may record the visit, final eligibility is determined by the retailer after purchase. We do not benefit from denying valid Cash Back — if a retailer does not approve a transaction, they do not pay us either. We’d appreciate the opportunity to review your case more closely and clarify what happened. Please contact us at [email protected] with your order details so we can investigate further. — The BeFrugal Team

Hello, We’re sorry to hear about your experience and understand how disappointing this must have been. First-time purchase bonuses, such as “up to 45% Cash Back,” typically apply only up to a set purchase amount (for example, the first $150), with the standard rate applying to any remaining balance. That said, we’d still like the opportunity to review your order to ensure everything was credited correctly and that the applicable rates were applied as intended. Our goal is always to provide fair and transparent Cash Back. Please reach out to us at [email protected] with your order details so we can take a closer look. — The BeFrugal Team