Belong

We understand how frustrating it can be to receive a rental application decision that does not align with your expectations, particularly when you have a strong credit score and substantial income. Our rental qualification criteria consider multiple factors, and applicants may be asked to provide a guarantor when the application does not meet all applicable qualification requirements. We sincerely apologize for any misunderstanding. Our goal is to apply our qualification criteria consistently and transparently. I welcome the opportunity to discuss this in greater detail. Please contact me at [email protected] or 650-600-6864. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO

Dear Rick, We take concerns regarding communication, maintenance quality, and tenant damage accountability very seriously, and we are truly sorry to hear that your experience did not reflect the level of service we strive to provide. What you described is certainly not the standard we set, and I would like the opportunity to personally review your account details, including billing records and the move-out assessment, to understand exactly what happened. Please contact me directly at [email protected] or 650-600-6864 so I can address your concerns with full transparency and a focus on solutions. I look forward to speaking with you and am committed to working toward a satisfactory resolution. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864

We are truly sorry to hear that your application process left you feeling frustrated and disappointed. We hold ourselves to high standards of fairness and transparency, and it is concerning to hear that your experience fell short of those expectations. We want to assure you that our application screening criteria, including income and credit guidelines, are applied consistently and in strict accordance with fair housing laws. However, we completely agree that these requirements should always be clearly communicated up front so prospective residents can make informed decisions before paying application fees. We take your feedback seriously and I would very much appreciate the opportunity to speak with you directly to address your specific concerns with transparency and a focus on solutions. Please contact me at [email protected] or 650-600-6864. I hope to hear from you soon. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864