Belong

Dear Gloria, We're truly sorry to hear about your experience. At Belong, we strive to provide a positive experience for both homeowners and residents, and we take concerns like yours very seriously. I would appreciate the opportunity to better understand what happened, review the specifics of your experience, and work transparently toward a prompt resolution. Please contact me directly at [email protected] or 650-600-6864 so we can discuss your concerns in more detail. I'm committed to learning more about your experience and doing everything I can to address the issues you've raised. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864

Hi Tom, We're incredibly sorry to hear about your experience. Waiting 30 minutes for someone who didn't arrive is understandably frustrating, and we sincerely apologize for the inconvenience. We take your feedback about the home's condition very seriously as we strive to ensure our listings accurately reflect both Belong's standards and the current condition of each home. I'd appreciate the opportunity to learn more about what happened and work to make this right. Please contact me directly at [email protected] or by calling 650-600-6864. Thank you for your time and consideration. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864

Hi Hadi, We are truly sorry to hear about your experience. This is definitely not the level of service we want any of our members to receive. I would appreciate the opportunity to speak with you directly to learn more about your experience and work to make things right. Please contact me directly at [email protected] or 650-600-6864 so I can address your concerns with transparency and an urgent focus on finding solutions. I look forward to restoring your trust in Belong. Kind regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864

Dear Mi c Li, Hearing that we started at five stars only to lose your trust like this is incredibly disappointing. We aim to protect your investment and would never want to leave you with the feeling that we did not take responsibility for something. We take move-out walkthroughs and property condition reports very seriously. When a home sustains damage, our goal is to ensure accountability is clear and properly handled between all parties. I would appreciate the opportunity to look into this immediately, review the walkthrough documentation, and see exactly what transpired with your home and the vetted residents. Please reach out to me directly so I can personally investigate this for you. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO [email protected] 650-600-6864

We are incredibly sorry for your experience. What you have described is certainly not what we want for our members and we take your feedback seriously. Because you reviewed us anonymously as "Tenant," we are unable to look up your address or history to see exactly what has transpired. We want to actually address the issues you are referencing with transparency and a focus on solutions, rather than just apologize for your experience. We do leverage AI behind the scenes to handle repetitive, administrative tasks so our team can focus on what matters. But when it comes to communication, everything we send is written by real people. We want our interactions to have a genuine human touch, and we are truly sorry that this hasn’t been your experience. I welcome the opportunity to speak directly and learn more about your experience so we can work toward a satisfactory resolution. Please reach out to me at [email protected] or call me at 650-600-6864. Thank you for your time and consideration. I hope to hear from you soon. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864

Thank you so much for the review! We are absolutely thrilled to hear that you had the most positive and easiest experience with us. Our team works hard to provide solutions that actually move the needle, so hearing that our team was nice, helpful, and responsive means the world to us. Your recommendation to anyone looking to rent is the highest compliment we could receive. Thank you for being a part of the Belong community!

Hi Clifford, We sincerely apologize that your move-in experience did not meet expectations and caused frustration during a time that should be exciting. Before move-in, we identified issues affecting the home's readiness and due to the high standards Belong has, we made the decision to delay access to the home until those items could be addressed. We fully understand how disruptive a move-in delay can be, and we're truly sorry for the inconvenience this caused. It is my understanding we provided reimbursement for accommodations to help offset the impact of the delay, during the period when the home was not available. That said, I recognize that reimbursement alone does not erase the frustration and uncertainty you experienced. I welcome the opportunity to discuss your experience directly and ensure your concerns are addressed with transparency and a focus on solutions. Please contact me at [email protected] or call 650-600-6864. We truly appreciate your patience and are committed to ensuring you have a wonderful tenancy. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864