Belong

Great Interacted with George Moran

In the months that I’ve interacted with George, he has proven to be a highly effective concierge. In fact, in the past few weeks, I’ve engaged George to coordinate numerous issues and corrections to my errors, including the annual inspection, home maintenance, retrieval of an errant package, and replacement of a ceiling fan in my rental property. As usual, George is prompt in his responses and follow-ups and has made several sound recommendations that have been very effective. I feel I’m in good hands and would highly recommend him as the concierge for my recent referral (a long-time friend) to manage his rental property through Belong. Thanks

Nice informative punctual

Great experience communicating with…

Great experience communicating with Juan and the BelongHome team. Juan was professional, responsive, and very helpful throughout the vendor onboarding discussion. Although we were unable to move forward due to their current vendor requirements, the process was handled respectfully and professionally. We appreciate the communication and hope to have an opportunity to work together in the future.

He was a very good person, well-mannered, it was a pleasure to meet him.

We were a little late, but still, he's a very nice person, it was a pleasure to meet him.

Professional and Timely

The staff member in charge of our group tour of the property was on time and very professional while also able to answer any and all questions that we had about the property.

We had the pleasure of exploring a…

We had the pleasure of exploring a beautiful residence with a group. The real estate agent exhibited exceptional politeness and patience throughout the entire process.

Very resourceful

Very resourceful, available at all times

Customer service is great!!

George is simply fabulous!

They have been in contact with me since…

They have been in contact with me since I first inquired about the home. They also assisted me with my application..

Don't stop here, keep looking!!

If only we had one, at least one, of the Belong reps people speak so highly of. But unfortunately we didn't!! One years experience with Belong is enough to last a life time. If you enjoy the run-around, AI letters, apologies and "thank you for your patience" then Belong is the company for you. Our landlord FINALLY got rid oof them. thank heavens. Look around, you'll find better.

Tricon and Zillow Are Great!

I had an outstanding experience working with Carl Mataushek throughout my rental application process. From start to finish, Carl provided exceptional customer service, clear communication, and genuine professionalism. He was incredibly responsive, patient, and always willing to answer my questions in detail. Even when the application process became more involved, Carl stayed proactive, kept me informed every step of the way, and made what could have been a stressful experience feel smooth and manageable. What impressed me most was how much he genuinely cared about helping me find the right home. He went above and beyond to ensure everything was handled efficiently and treated me with respect and kindness throughout the entire process. If you're looking for someone who is knowledgeable, reliable, and truly committed to providing excellent service, I highly recommend Carl Mataushek. He is a tremendous asset to Tricon, and I couldn't have asked for a better experience. Thank you, Carl, for making my move such a positive one!

Excellent Technician, Disappointing Management

I had high hopes when I recommended my Mother move into our Belong-managed home, but unfortunately our experience has been extremely frustrating from the very beginning. The property was not move-in ready. We discovered numerous maintenance and cleanliness issues, including dirty flooring, a dishwasher that contained debris and broken glass, damaged equipment, electrical concerns with intermittent flickering lights, a non-functioning laundry room vent, damaged drain pan, deteriorated exterior outlet covers, doors that would not latch properly, carbon monoxide detectors needing replacement, and several other repair items throughout the home. We documented these issues thoroughly with photographs and videos and promptly reported them to Belong. Since then, the experience has largely been one of repeated delays, poor communication, and a lack of follow-through. We have spent weeks sending emails, providing documentation, waiting for updates, and rearranging our schedules for appointments that either resulted in more “reviews” instead of repairs or, in one case, a complete no-call/no-show from a scheduled repair company. On top of that, Belong has still not applied the credit that was promised to my mother’s account, and even basic information, such as our mailbox number, has required repeated follow-up. I believe it’s important to acknowledge people who do their jobs well, and Enrique Gonzalez deserves recognition. Unlike our previous experience, Enrique texted in advance to let us know he was on his way and arrived exactly when he said he would. He was personable, courteous, patient, and professional throughout the visit. He took the time to listen carefully to every concern we raised, thoroughly inspected the property, took photographs of the issues, answered our questions, and demonstrated that he was knowledgeable about the repairs that need to be addressed. His professionalism was greatly appreciated and was the most positive service experience we have had with Belong thus far. My frustration is not with the individual professionals who are trying to help. It is with the overall management of the repair process. Homeowners and residents should not have to repeatedly follow up, wait weeks for action, or continue living with unresolved issues after they’ve been properly documented. I sincerely hope Belong improves its communication, accountability, scheduling, and follow-through. Reliable property management is measured not by promises, but by consistent action. At this point, we are still waiting for the repairs to be completed and for Belong to fulfill the commitments that have already been made.

Pleasant experience with Mariana

Despite the reason of my conversation with Mariana- I appreciate her care, understanding and willingness to resolve a situation with the best outcome for me. She’s very professional and polite.

A+ concierge support…

I just got off of a call with our concierge at Belong Home, Agustina Knaus. She's easy to talk with, a great listener and communicator. She's prompt and responsive, friendly, very smart, and works hard for both myself as an owner as well as for the satisfaction of my tenants. Agustina is very solution oriented, I've had other concierge contacts that have since moved on, and she's by far the best one I've worked with!

Great Customer Service ` Friendly &…

Great Customer Service ` Friendly & Helpful !

Great

Great! Thank you for your,

Run away from Belong... Simply run away.

had a very disappointing experience with Belong. After terminating their management services, they have failed to respond to my repeated requests, have not transferred my tenant's security deposit, and have not remitted at least one month's rent and other funds collected on my behalf. They also failed to prepare the lease as we had agreed, resulting in significant issues that they later attempted to resolve by contacting my tenants directly to collect charges that were omitted from the lease. This put my relationship with my tenants in an unnecessarily difficult position. I had hoped these matters could be resolved professionally, but after months of trying, I am still waiting for a complete accounting, the transfer of funds, and a resolution.

Terrible communication, overseas, high employee turnover

Terrible communication. Very poor, weeks-long response times. While it was once a small local Bay Area company, employees appear to be in overseas call centers. Their only U.S.-based "headquarters" is now in Florida. High employee turnover.

Excellent service

Excellent service. Highly recommend.