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Money & Insurance

Belong

65 reviews

4.265 reviews
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About Belong

Data updated
Website
belonghome.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
65 reviews
Replies to negative
100% (13/13)
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Is Belong legit?

Belong (belonghome.com) has a 4.2 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 80% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

R
Robinson Salima · 1 review · Verified · Experienced 2026-07-26 ·

Very Good excelente

A
Abdul Raouf Mohammadi · 1 review · Verified · Experienced 2026-07-26 ·

I killed your fast responses

J
Johnnie Lee · 1 review · Verified · Experienced 2026-07-26 ·

Great staff very helpful and great…

Great staff very helpful and great customer service

N
Natasha · 7 reviews · Experienced 2026-07-25 ·

Laura was absolutely great

Laura was absolutely great! Scott made sure we had all our drinks on time! Atmosphere was amazing, food was even better! Hats off as I will most certainly be back!

F
Faith Mayfield · 1 review · Verified · Experienced 2026-07-23 ·

Very nice company and always in…

Very nice company and always in communication

K
KAMZ SERVICES LLC · 1 review · Verified · Experienced 2026-07-24 ·

It was a pleasure working with Julieta

It was a pleasure working with Julieta. She provided clear instructions, communicated promptly, and was professional throughout the entire project. The overall experience was smooth and hassle-free. I appreciate the opportunity to work together and would be happy to take on future projects for them. Highly recommended!

L
Lamia · 2 reviews · Verified · Experienced 2026-07-24 ·

Amazing customer service by Gabriel

Amazing customer service by Gabriel. Knowledgeable, responsive and accomodating for some Special requests we had. 5 star experience!

S
Slappy · 2 reviews · Experienced 2026-07-24 ·

700 credit score and we make 500k a year.. SCAM!

After further review, we noticed that your credit score history does not meet our qualifications. We would love to have you as our next resident so if you would like to add a guarantor, this may help qualify your application. Please note that to qualify, guarantors need to have a 700+ credit score and earn 72x the annual rent in gross annual income. To add them to your application, please send me their full name, phone number, and email. Please let me know if you have any questions about our qualifications, or if there is anything I may be able to help with.

Reply from Belong2026-07-27

We understand how frustrating it can be to receive a rental application decision that does not align with your expectations, particularly when you have a strong credit score and substantial income. Our rental qualification criteria consider multiple factors, and applicants may be asked to provide a guarantor when the application does not meet all applicable qualification requirements. We sincerely apologize for any misunderstanding. Our goal is to apply our qualification criteria consistently and transparently. I welcome the opportunity to discuss this in greater detail. Please contact me at [email protected] or 650-600-6864. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO

R
Rick Parra · 1 review · Experienced 2026-07-22 ·

I would not recommend Belong Property…

I would not recommend Belong Property Management to anyone looking for a company that actually communicates with its clients or delivers on the services it advertises. Communication was one of the biggest issues throughout my experience. Every time I reached out with questions or concerns, I ended up speaking with a different representative. There was no continuity, no accountability, and I constantly had to explain the same issues over and over again. It felt impossible to get clear answers or have anyone take ownership of resolving problems. I was also charged for services that, in my experience, were never actually performed. When I questioned these charges, I received inconsistent responses instead of clear explanations or documentation. The repair process was equally frustrating. The repairs that were completed were, in my opinion, handled improperly, resulting in inflated costs without corresponding quality. Rather than protecting my interests as a property owner, I felt like unnecessary expenses were being added. Another major disappointment was the handling of tenant damage. Belong failed to hold the tenants accountable for damage that went well beyond normal wear and tear. Instead, I was left covering costs that I believe should have been the tenant's responsibility. Overall, I paid for professional property management but did not receive the level of service that was advertised. Between the poor communication, questionable charges, costly repair handling, and failure to properly address tenant-caused damage, my experience was extremely disappointing. I cannot recommend Belong based on my experience.

Reply from Belong2026-07-23

Dear Rick, We take concerns regarding communication, maintenance quality, and tenant damage accountability very seriously, and we are truly sorry to hear that your experience did not reflect the level of service we strive to provide. What you described is certainly not the standard we set, and I would like the opportunity to personally review your account details, including billing records and the move-out assessment, to understand exactly what happened. Please contact me directly at [email protected] or 650-600-6864 so I can address your concerns with full transparency and a focus on solutions. I look forward to speaking with you and am committed to working toward a satisfactory resolution. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864

M
Metro Home Solutions · 1 review · Experienced 2026-07-24 ·

We've had a positive experience working…

We've had a positive experience working with Belong, especially with Mr. Juan Galindez. Throughout our interactions, Mr. Juan has been professional, transparent, and easy to work with. He has always taken the time to clearly communicate expectations and discuss ways to build a stronger working relationship. We appreciate his responsiveness, honesty, and willingness to collaborate. His approach has helped build trust and made working with Belong a positive experience. We value Belong's commitment to quality and look forward to continuing our partnership. We'd also like to thank Mr. Juan for his professionalism, transparency, and continued support.

G
Gustavo Rondina · 2 reviews · Experienced 2026-07-23 ·

Wonderful Experience

After one amazing year, I’m leaving solely because my homeowner is selling the property and I couldn’t find a Belong home at my daughter’s HS area. Thanks Belong team for all the support and happy moments of my family with you.

N
NextGen Remodeling · 1 review · Verified · Experienced 2026-07-22 ·

Serena from belong is really very…

Serena from belong is really very helpful and I really enjoyed working with her.

S
Silvano · 4 reviews · Verified · Experienced 2026-07-22 ·

It was a good service I'm happy all the people work to help other people I love that

They are very helpful, have excellent communication, and genuinely care about helping people the right way. I believe they are a great company.

B
Brett Fochtman · 1 review · Verified · Experienced 2026-07-20 ·

The whole experience was amazing they…

The whole experience was amazing they walked me through the steps and made sure to clearly communicate where I was at in the process which helped ease my anxiety would highly recommend everyone on the belong team!!!

b
bugbutsmommy · 1 review · Experienced 2026-07-17 ·

0/10 Do not recommend

0/10 Do not recommend. My experience with this property management company was extremely disappointing. We paid the application fees, only to be denied based on credit and income requirements that were never made clear upfront. It felt like the qualifications were so unrealistic that it made me question whether applicants ever had a fair chance. We left feeling like we had simply paid application fees for nothing and felt like it was a scam. To make matters worse, the property was advertised as available for immediate move-in, but when we viewed it, repairs still needed to be completed and some of the previous tenant’s belongings were still inside the home. It was clearly not move-in ready. I understand that property owners have the right to set screening criteria, but those requirements should be clearly disclosed before people spend money on non-refundable application fees. Being transparent about qualifications and ensuring a property is actually ready before advertising it as available would save prospective tenants time, money, and frustration.

Reply from Belong2026-07-21

We are truly sorry to hear that your application process left you feeling frustrated and disappointed. We hold ourselves to high standards of fairness and transparency, and it is concerning to hear that your experience fell short of those expectations. We want to assure you that our application screening criteria, including income and credit guidelines, are applied consistently and in strict accordance with fair housing laws. However, we completely agree that these requirements should always be clearly communicated up front so prospective residents can make informed decisions before paying application fees. We take your feedback seriously and I would very much appreciate the opportunity to speak with you directly to address your specific concerns with transparency and a focus on solutions. Please contact me at [email protected] or 650-600-6864. I hope to hear from you soon. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864

Z
Zeya O. · 1 review · Experienced 2026-07-01 ·

Belong Home has been absolutely great

Belong Home has been absolutely wonderful to work with. They bring a level of care and professionalism that is hard to find these days. Whenever something comes up, they are always willing to go above and beyond to find a solution and ensure a smooth experience. Their customer service is top-notch, and I truly appreciate their dedication.

F
FixoraPro Client Support · 1 review · Verified · Experienced 2026-07-16 ·

It was nice speaking with Juan

It was nice speaking with Juan. Hope we will join your vendor network soon.

T
Trayon Campbell · 3 reviews · Verified · Experienced 2026-07-13 ·

I feel like we got a lot accomplished.

S
Stephen Brady · 1 review · Verified · Experienced 2026-07-12 ·

Andrew was wonderful and so was Dean.

M
Maria Garcia · 5 reviews · Verified · Experienced 2026-07-11 ·

George is always helpful and follows up…

George is always helpful and follows up on issues so that there is a resolution.