Easy, helpful, timely!
It was very easy and they were very helpful! They were quick with their responses and reliable.
About Belong
Data updated- Website
- belonghome.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 65 reviews
- Replies to negative
- 100% (13/13)
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Is Belong legit?
Belong (belonghome.com) has a 4.2 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 80% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
This was too easy.
Fast and painless process with helpful and happy people to help!
The process was easy and seamless
The process was easy and seamless. Samuel was friendly, polite, and efficient
Leslie Villasis Mayuri with Belong is the Best!
My Leasing Advisor Leslie Villasis Mayuri was Magnificent! I applied for multiple hones, the first home already had a lease in progress, owner declined on tgec2nd, and she was able to get me scheduled 1st to tour on the 3rd - which happened to be the best of them all. Excellent customer service, patient, great at communicating, and a really nice person. Will refer everyone to her and Belong Homes.
So easy and great!
Great Attention
Alan was attentive to our situation and helped get our new air conditioner installed in a timely manner.
Never trust this company
Very trash company. Our house was supposed to be ready on 6.22 but when we checked, the house was most certainly not ready. They didn’t follow the contract, did not respect the tenant or the home owner
Reply from Belong2026-07-07
Dear Gloria, We're truly sorry to hear about your experience. At Belong, we strive to provide a positive experience for both homeowners and residents, and we take concerns like yours very seriously. I would appreciate the opportunity to better understand what happened, review the specifics of your experience, and work transparently toward a prompt resolution. Please contact me directly at [email protected] or 650-600-6864 so we can discuss your concerns in more detail. I'm committed to learning more about your experience and doing everything I can to address the issues you've raised. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864
Great team work on the part of…
Great team work on the part of Belong!!!!
Victoria the home care specialist made…
Victoria the home care specialist made the great job in coordination between all parties and following up closely to make sure everything was done correctly
Lara went above and beyond!!!
This review is specifically regarding the beginnings of leasing a house. We have not moved in to our lease yet and are not tenants who have been with Belong before. My partner and I were very nervous to take a chance on a house being managed by Belong. We did research before applying and were surprised when Lara ended up working with us. We got to have a video call with her and her colleague, Gianella, and both of them were incredibly helpful. After we toured the home, we had some concern about the safety of the place and Lara took us very seriously, assuring us that we would be taken care of and the owner would be alerted. Another inspection was done and our lease was updated. We are so impressed with Lara! She stayed up late (opposite time zones) and kept us over-informed throughout the whole process, making sure we knew that we were the right fit for the place. We’re so grateful for her kindness throughout this whole process. Lara is the best!!!
Absolutely the best so easy so good
Quick response time
Lisandro was amazing! He helped me with any question I had. Replied very quickly and was always friendly.
Open House no show. fake pictures
Went to a open house today and sat outside for 30min and they never showed up. It was for the best as the property did not look at all like the photos and was in need of basic repair on the outside.
Reply from Belong2026-06-30
Hi Tom, We're incredibly sorry to hear about your experience. Waiting 30 minutes for someone who didn't arrive is understandably frustrating, and we sincerely apologize for the inconvenience. We take your feedback about the home's condition very seriously as we strive to ensure our listings accurately reflect both Belong's standards and the current condition of each home. I'd appreciate the opportunity to learn more about what happened and work to make this right. Please contact me directly at [email protected] or by calling 650-600-6864. Thank you for your time and consideration. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864
Great experience working with Gabriel
I had a great experience working with Gabriel from Belong. While I encountered a few bumps during the initial onboarding process, Gabriel stepped in and resolved everything promptly and professionally. He completely turned the experience around, making the rest of the process stress-free. Exceptional customer service—thank you, Gabriel!
Not responding to my requests to…everything
Not responding to my requests to basically do their job for them. I have made simple requests to just add my number to the listings because they were not responding to prospective renters. Now they have my properties held hostage and I am sure after I find my qualified tenants they will be demanding their rental fees. Just do your jobs guys, stop the games.
Reply from Belong2026-06-30
Hi Hadi, We are truly sorry to hear about your experience. This is definitely not the level of service we want any of our members to receive. I would appreciate the opportunity to speak with you directly to learn more about your experience and work to make things right. Please contact me directly at [email protected] or 650-600-6864 so I can address your concerns with transparency and an urgent focus on finding solutions. I look forward to restoring your trust in Belong. Kind regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864
This company started out as 5 stars
This company started out as 5 stars! However, over time service has really diminished. I had tenants that have moved out and unfortunately no one informed me of the water damaged it sustained on my property. When asked Belong home would not take responsibility even though it was their tenant that they vetted and it was their staff that conducted the walk through. I ended up spending 20k for the water damage. I would not use this company, they can sell you snake oil and you’ll be left with a big ole bill at the end of the day. Extremely unhappy with this company!
Reply from Belong2026-06-29
Dear Mi c Li, Hearing that we started at five stars only to lose your trust like this is incredibly disappointing. We aim to protect your investment and would never want to leave you with the feeling that we did not take responsibility for something. We take move-out walkthroughs and property condition reports very seriously. When a home sustains damage, our goal is to ensure accountability is clear and properly handled between all parties. I would appreciate the opportunity to look into this immediately, review the walkthrough documentation, and see exactly what transpired with your home and the vetted residents. Please reach out to me directly so I can personally investigate this for you. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO [email protected] 650-600-6864
Absolutely the best real estate…
Absolutely the best real estate experience I've ever had in was a realtor,broker,builder development in st Louis over 25 years I've loved in the desert for 18 years this is my 7th home and Absolutely the best easiest deal I've done great job thalia
Reply from Belong2026-06-29
We are incredibly sorry for your experience. What you have described is certainly not what we want for our members and we take your feedback seriously. Because you reviewed us anonymously as "Tenant," we are unable to look up your address or history to see exactly what has transpired. We want to actually address the issues you are referencing with transparency and a focus on solutions, rather than just apologize for your experience. We do leverage AI behind the scenes to handle repetitive, administrative tasks so our team can focus on what matters. But when it comes to communication, everything we send is written by real people. We want our interactions to have a genuine human touch, and we are truly sorry that this hasn’t been your experience. I welcome the opportunity to speak directly and learn more about your experience so we can work toward a satisfactory resolution. Please reach out to me at [email protected] or call me at 650-600-6864. Thank you for your time and consideration. I hope to hear from you soon. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864
Belong NAILED IT! Amazing Staff ⭐️
Most positive and easiest experience for us! Customer Service Staff is amazing and they actually respond and help you through the process. Everyone I dealt with was super nice and helpful providing excellent solutions that actually ARE solutions. I am recommending Belong to anyone looking to rent. 😊
Reply from Belong2026-06-29
Thank you so much for the review! We are absolutely thrilled to hear that you had the most positive and easiest experience with us. Our team works hard to provide solutions that actually move the needle, so hearing that our team was nice, helpful, and responsive means the world to us. Your recommendation to anyone looking to rent is the highest compliment we could receive. Thank you for being a part of the Belong community!
I am giving Belong 1 star because the…
I am giving Belong 1 star because the property was not move-in ready. The AC was not working, the refrigerator was dirty, and several repairs were needed before occupancy. Communication and follow-up on these issues were frustrating. For the amount tenants pay upfront, properties should be properly inspected and repaired before move-in. Belong needs to improve property readiness and communication with tenants.
Reply from Belong2026-06-25
Hi Clifford, We sincerely apologize that your move-in experience did not meet expectations and caused frustration during a time that should be exciting. Before move-in, we identified issues affecting the home's readiness and due to the high standards Belong has, we made the decision to delay access to the home until those items could be addressed. We fully understand how disruptive a move-in delay can be, and we're truly sorry for the inconvenience this caused. It is my understanding we provided reimbursement for accommodations to help offset the impact of the delay, during the period when the home was not available. That said, I recognize that reimbursement alone does not erase the frustration and uncertainty you experienced. I welcome the opportunity to discuss your experience directly and ensure your concerns are addressed with transparency and a focus on solutions. Please contact me at [email protected] or call 650-600-6864. We truly appreciate your patience and are committed to ensuring you have a wonderful tenancy. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864
That was a very good experienced by talking…
That was a very experienced by talking to the leasing agent and she brilliantly explained and showed me the property