Best.me

Bonjour Pat, Merci infiniment pour votre excellent avis 5 étoiles ! Nous sommes ravis d'apprendre que vous avez bien commencé et que vous trouvez l'application facile à utiliser. Nous avons conçu Best.me pour rendre votre parcours bien-être aussi simple et agréable que possible. 😊 Nous vous souhaitons beaucoup de succès dans la suite du programme ! 💚 — L'équipe Best.me

Hello Elizabeth, Thank you for taking the time to share your feedback. We're very sorry to hear about the frustration and stress this situation has caused. We'd like to clarify that our subscriptions renew automatically unless cancelled before the next billing date, as explained during registration and in the Terms of Service accepted at the time of purchase. Cancellation can be completed through your account, and if you experience any difficulty, our customer support team is always happy to assist. We'd also like to review your concerns regarding the recurring charges to ensure everything has been handled correctly. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. 💚 - Best.me Team

Hello Leona, Thank you for your lovely feedback! We're excited to be part of your wellness journey and are thrilled to hear you're looking forward to getting started. We wish you the very best of luck and hope you have a rewarding experience with the program. If you ever have any questions or need assistance along the way, please don't hesitate to reach out - we're always here to help. - Best.me Team

Hello Lynne, Thank you so much for your fantastic 5-star review! We're delighted to hear that you were looking for a program with meal plans and that you're enjoying them. It's especially great to know you tried the Bhurji recipe and adapted it using ingredients you already had, that kind of flexibility is exactly what we hope our customers enjoy. ☺️ We're so glad you liked the blend of spices, and we hope you continue discovering many more delicious recipes along your wellness journey. 💚 - Best.me Team

Hello Liv, Thank you for your kind feedback! We're glad to hear you liked the focused questions. They're designed to help us better understand your needs so we can create a personalized program tailored to your goals. We wish you every success on your wellness journey. If you ever have any questions or need support, please don't hesitate to reach out - we're always here to help. - Best.me Team

Hello Donna, Thank you for your wonderful feedback! We're delighted to hear that you've found the experience quick, informative, and easy to get started with. We hope your weight loss journey continues to be a positive and rewarding one. Wishing you every success!💚 - Best.me Team

Hello Colin, Thank you so much for your wonderful 5-star review! We're delighted to hear that you enjoyed the questionnaire and appreciate you sharing a bit about your situation. 🙏🏼 Your health and safety are always the priority. Best.me personalizes its recommendations based on the information you provide, so if high-impact physical activity isn't suitable for you, the program is designed to take your individual circumstances into account. Your nutrition plan can still support your wellness goals, even if your ability to exercise is limited. We wish you all the best on your journey, and thank you for choosing Best.me! 💚 - Best.me Team

Hello Angela, Thank you for taking the time to share your feedback. We're sorry to hear that the program did not meet your expectations. Our meal plans are created by professional nutritionists and personalized based on the information provided during registration. The recipe you mentioned is a breakfast smoothie recipe, which is intended to be a quick, nutritious option with ingredients selected according to your preferences and nutritional goals. We understand that personal tastes vary, and we're sorry it wasn't to your liking. We'd also like to clarify that the option to receive an alternative recipe is part of an optional additional feature. These upgrades require separate confirmation, are entirely optional, and are not necessary to use the core Best.me program. Regarding your subscription, our plans renew automatically unless cancelled before the next billing date, as explained during registration and in the Terms of Service accepted at the time of purchase. If you were unable to locate the subscription management option in your account, we'd like to review your case to understand what happened and ensure everything is working correctly. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. 💚 - Best.me Team

Hello Claudia, Thank you so much for your 5-star review! We're excited that you've chosen to begin your journey with Best.me. It's great to have you with us, and we hope the program exceeds your expectations as you continue exploring it. ☺️ We wish you every success on your wellness journey! 💚 - Best.me Team

Hello Romana, Thank you for your lovely feedback! We're excited to be part of your wellness journey and are so happy to hear you're looking forward to getting started. We wish you every success with the program. If you have any questions or need support at any point, please don't hesitate to reach out - we're always here to help. - Best.me Team

Hello Helen, Thank you so much for your wonderful 5-star review! We're delighted to hear that Best.me has become your accountability partner, and we truly appreciate your thoughtful suggestions. ☺️ We're happy to let you know that you can adjust your reminder time yourself at any time in the app to better fit your schedule, including days when you're in meetings or have other commitments. Regarding weight tracking, the program is designed for daily entries because body weight can naturally fluctuate from day to day. Recording it daily helps the program follow your overall progress more accurately. Weight is entered in whole kilograms, as this provides a reliable indicator of whether your overall trend is moving in a positive direction. You can update your weight each day when you open your current day's nutrition plan. Thank you again for your valuable feedback, and we wish you continued success on your wellness journey! 💚 - Best.me Team

Hello Tertia, Thank you for taking the time to share your feedback. We're sorry to hear that your first impression of the program was disappointing. We'd like to clarify that all additional services are completely optional and can be declined during the sign-up process. Your Personal Nutrition Plan is fully effective on its own, and these extra features are designed only to enhance your experience for those who choose to add them. A preview of what is included in your Personal Nutrition Plan is also available before registration, so you can see what to expect before completing your purchase. Regarding your refund request, we'd like to review your case individually. Our Customer Experience team has already contacted you directly to assist you and discuss your concerns. Please check your inbox, including your spam or junk folder, for our message.💚 - Best.me Team

Hello Machiko, Thank you for taking the time to share your feedback. We're sorry to hear that you've had trouble accessing your account. Your Best.me program can be accessed through both our web platform and the mobile app. If you completed your registration, you should also have received a confirmation email with your login details. We'd also like to reassure you that any additional offers are completely optional, require separate confirmation, and are not required to access or use your purchased program. 🙏🏼 Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. 💚 - Best.me Team

Hello Lauren, Thank you for taking the time to leave a review. We noticed your comment simply says, "no thank you," and we'd like to better understand your experience. Your feedback is valuable to us, and we'd appreciate the opportunity to learn what didn't meet your expectations and how we can improve. 🙏🏼 Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. 💚 - Best.me Team

Hello Debra, Thank you for taking the time to leave a 3-star review and for sharing your honest thoughts. That's completely understandable. It's often difficult to fully evaluate a program right after getting started, and we appreciate your willingness to give it a chance. We hope that as you continue using Best.me, you'll be able to explore its personalized features and see the value it can offer. 🙏🏼 We wish you the very best on your wellness journey, and we'd love to hear your updated thoughts once you've had more time with the program. 💚 - Best.me Team

Hello Anne, Thank you for taking the time to share your feedback. We're very sorry to hear about the difficulties you've experienced, especially given your health concerns. We'd like to reassure you that subscriptions can be cancelled through your account settings, and if you're having any difficulty with the process, our customer support team is happy to assist and can help ensure everything is handled correctly. Your health and peace of mind are important to us. We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot. We’re here to assist and will be happy to look into this as soon as we have the necessary information. - Best.me Team

Hello Rene, Thank you for sharing your excitement! We're delighted to hear that you're looking forward to starting your journey with Best.me and that our message resonated with you. We hope the programme provides the guidance and motivation you need to help you achieve your goals. We wish you every success along the way. If you ever have any questions or need support, our team is always here to help.💚 - Team Best.me

Hello Claudia, Thank you so much for your wonderful 5-star review! We're delighted to hear that you found the process easy and the questionnaire straightforward. We strive to make getting started as simple and accessible as possible. 😊 We wish you every success on your wellness journey! 💚 - Best.me Team

Hello Diane, Thank you for taking the time to share your feedback and for giving us 4 stars. We're sorry to hear you've had trouble customizing your meal plan. The program is designed to offer flexibility, and you should be able to adjust your meal selections to better suit your preferences. We'd like to review your case to understand why this isn't working as expected and help you get the most out of your plan. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. - Best.me Team

Hello Emily, Thank you for taking the time to share your feedback. We're sorry to hear that the program did not meet your expectations. Best.me is designed to provide personalized wellness guidance, and we understand that every user's experience and goals are different. We'd like the opportunity to better understand what didn't work for you and review your specific case. 🙏🏼 Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. 💚 - Best.me Team