Best.me

Hello Jodi, Thank you for taking the time to share your feedback. We appreciate you telling us more about your experience. We're glad to hear that you've already made progress with your weight loss. We also understand that managing your goals while dealing with physical health challenges can be difficult. Our program is designed to provide a personalized meal plan and guidance based on the information you provide, helping you build sustainable eating habits. Since you mentioned that you currently eat only once a day, we'd like the opportunity to review your situation and provide guidance that better suits your individual needs and goals. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. 💚 - Best.me Team

Hello, Thank you for taking the time to share your feedback. We're sorry to hear that you feel this way. We'd like to clarify that the core Best.me program is fully functional on its own. Any additional features offered during or after registration are completely optional, require separate confirmation before any payment is processed, and are not required to use your personalized program. We appreciate your comments and will take them into account as we continue improving the user experience. 💚 - Best.me Team

Hello Victoria, Thank you for taking the time to share your feedback. We're sorry to hear that your first impression of Best.me was disappointing. We understand that the onboarding process and the additional offers may have felt overwhelming. The questions asked during registration are designed to create a personalized program tailored to your goals and preferences. We'd also like to clarify that any additional features offered during or after registration are completely optional, require separate confirmation before any payment is processed, and are not necessary to use the core Best.me program. We appreciate your feedback and will share it with our team as we continue improving the user experience. 💚 - Best.me Team

Hello Ruzica, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We'd like to clarify that Best.me can be accessed through both our web platform and the mobile app, available on the App Store and Google Play. If you experienced difficulties accessing the program or using certain features, we'd like the opportunity to review your case and understand what happened. We also understand your concerns regarding your subscription, refund request, and communication with our support team, and we'd like to investigate these issues further. Unfortunately, we were unable to identify your account based on your Trustpilot review. Please reply to the Trustpilot information request so we can locate your account, investigate your case in detail, and assist you further. - Best.me Team

Γεια σας, Σας ευχαριστούμε που αφιερώσατε χρόνο για να αφήσετε μια αξιολόγηση 3 αστέρων. Χαιρόμαστε που ακούμε ότι μείνατε ευχαριστημένοι με την υπηρεσία που λάβατε. Εκτιμούμε επίσης την αξιολόγησή σας και θα θέλαμε πολύ να μάθουμε τι θα μπορούσαμε να βελτιώσουμε για να κάνουμε την εμπειρία σας ακόμα καλύτερη. Σας ευχαριστούμε που επιλέξατε το Best.me και σας ευχόμαστε συνεχή επιτυχία στο ταξίδι σας προς την ευεξία! 💚 - Η ομάδα του Best.me

Hello Tan, Thank you for taking the time to share your feedback. We're sorry to hear that you found the navigation slower than expected. We appreciate you bringing this to our attention, as feedback like yours helps us identify areas where we can improve the overall user experience. Our goal is to make the program as intuitive and smooth as possible. We hope you'll continue using Best.me and that your experience improves as you become more familiar with the platform. 💚 - Best.me Team

Hello Marietjie, Thank you for taking the time to share your feedback. We're sorry to hear that the additional offers affected your experience. We'd like to clarify that any upgrades presented during or after registration are completely optional, require separate confirmation before any payment is processed, and are not necessary to use the core Best.me program. They are simply available for users who wish to enhance their experience with additional features. We appreciate your comments and will share them with our team as we continue working to improve the user experience. 💚 - Best.me Team