Best.me

Hello Divienne, Thank you for sharing your thoughtful feedback! We're glad to hear that you found the sign-up process easy and appreciated the information we gather to personalise your programme from the start. We also appreciate your comments about the additional offers. We'd like to reassure you that these are completely optional and are not required to use or benefit from the Best.me programme you've already purchased. They are simply designed for users who wish to further personalise or enhance their experience, and choosing not to add them will not affect the quality or effectiveness of your core programme or your ability to achieve your goals. We wish you every success on your journey. If you ever have any questions or need support, our team is always here to help.💚 - Team Best.me

Hello Jacky, Thank you for taking the time to share your feedback and for giving us 4 stars. We're glad to hear you're excited to start your fasting journey. 🙏🏼 We're sorry to hear that finding your program wasn't as straightforward as it should have been. Your personalized plan is available in your profile, and we hope it's now easier to access. We'd also like to reassure you that any additional offers shown during registration are entirely optional, require separate confirmation, and are not necessary to use the core Best.me program. We truly appreciate your feedback and will use it as we continue improving the experience. We hope you enjoy the program and wish you every success on your wellness journey! 💚 - Best.me Team

Hello Kathryn, Thank you so much for your thoughtful 5-star review! We're delighted to hear that your experience has been positive and encouraging so far. 🤩 We also appreciate your feedback about the additional features. We understand that they may not fit everyone's budget. They're entirely optional and are offered for customers who would like extra tools or support, while the core program is fully functional on its own. We hope you enjoy the diet plan and wish you every success on your wellness journey! 💚 - Best.me Team

Hello Brooke, Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you've experienced accessing your plan. Your fasting plan should be available within your account after registration. We also understand your concern about the billing options. The additional offers shown during the sign-up process are entirely optional and can be declined. They are not required to access your core program. 😊 Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. 💚 - Best.me Team

Hello May, We're sorry to hear that your experience did not meet your expectations. We'd like to clarify that the core program is available with the selected plan, while additional features are optional and require a separate selection before any payment can be processed. We also understand your concerns regarding access to the content, the cancellation process, the additional charge, and the time you spent trying to resolve the issue. We take feedback like yours seriously and would like the opportunity to review your experience in detail. We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot. We’re here to assist and will be happy to look into this as soon as we have the necessary information. - Best.me Team

Hello Luca, We're sorry to hear that your experience left you with this impression. We'd like to clarify that any additional features presented during registration, such as shopping tools or other upgrades, are entirely optional and require a separate selection before any charge can be processed. The core program is available without purchasing these add-ons. We also understand your concerns regarding the registration emails and your refund request, and we'd like the opportunity to review your case in detail. 🙏🏼 After you shared additional information, our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. - Best.me Team