Beyond Body

Hello Stefania, We’re sorry to hear about your concerns and understand why this situation would be upsetting. We’d like to clarify that charges cannot be processed without a completed checkout. All subscription pricing, renewal schedules, billing information, and any optional add-ons are clearly presented during checkout before a purchase is confirmed and are also available in our Terms & Conditions. Please note that deleting an account does not automatically cancel an active subscription. Website subscriptions must be cancelled through Manage My Subscription, while subscriptions purchased through the App Store or Google Play must be cancelled through the respective Apple or Google account subscription settings. Optional add-ons, if purchased, may also have separate subscriptions and need to be cancelled individually. If all active subscriptions are cancelled correctly before their renewal dates, no further renewal charges should occur. If you believe you were charged incorrectly, please contact [email protected] with the email address used for your purchase and the transaction details. Even if your account has been deleted, our team can review your payment history and investigate your case further. Best regards, Beyond Body Team

你好 Jeanette， 很抱歉听到你的经历，我们理解在购买程序后无法访问账户一定很令人沮丧。这绝对不是我们想给用户带来的体验。 要登录 app，你需要先创建账户凭证。购买后，验证邮件会发送到结账时使用的邮箱地址，让你设置密码。如果你的凭证已正确创建但仍无法登录，这可能表明存在需要进一步调查的技术问题。 我们也对故障排除过程未能解决问题表示遗憾。要求截图是为了帮助我们的技术团队尽可能准确地找出问题原因，但我们理解反复执行相同步骤却得不到解决有多令人沮丧。 关于退款，我们的退款政策允许你在收到商品后 14 天内退货。但个性化产品或已提供的数字内容除非被证明有缺陷或与描述不符，否则无法退款。我们希望全面审查你的案例，包括登录问题和你们之前与支持团队的沟通。 请联系 [email protected]，附上你的账户详情，以便我们进一步调查问题并提供帮助。 此致， Beyond Body Team

Hello Heidi, We’re sorry to hear about your experience and understand how frustrating it must have been to lose access to the app shortly after purchase. Since you were able to create your account and log in initially, this appears to be a technical issue rather than an account setup issue. We also apologize for the inconvenience caused by the password reset link returning a 404 error. We regret that the support experience did not meet your expectations. Our team aims to assist customers as quickly as possible, and we’re sorry if the responses you received did not adequately address your issue. Regarding refunds, our refund policy allows you to return goods within 14 days of delivery. However, personalized products or digital content already provided cannot be refunded unless proven faulty or not as described. As you mentioned that your refund was approved via chat, please note that refund processing times may vary depending on your payment provider. If you have not yet received confirmation or have additional concerns, please contact [email protected] with your account details and screenshots so our team can review the status of your request and assist further. Best regards, Beyond Body Team

Hello Carly, We’re sorry to hear about your experience and understand how disappointing it must have been to encounter login issues so soon after your purchase. This is not the experience we want for our users. If you're unable to access the app after completing your purchase, this may be due to a technical issue rather than your account or subscription. We would like the opportunity to investigate why you're unable to log in and help restore access as quickly as possible. Please make sure you're using the same email address that was used during checkout, as your purchase is linked to that account. Regarding your refund request, we understand your concerns. Refund requests are reviewed individually in accordance with our refund policy, which allows returns within 14 days of delivery. However, personalized products or digital content that has already been provided cannot be refunded unless proven faulty or not as described. We sincerely regret that your support experience did not meet your expectations. Please contact [email protected] with your account details so our team can thoroughly review both your login issue and your refund request and work toward a resolution. Best regards, Beyond Body Team

你好 Anne， 感谢您的反馈！很高兴您喜欢 Beyond Body 应用。我们理解每个人的饮食偏好不同，感谢您就菜单选项和导航功能提供的意见，这有助于我们持续改进您的使用体验。如有任何问题，我们随时为您提供帮助。😊 此致， Beyond Body 团队

Hello Ron, We’re sorry to hear about your concerns and understand why this situation would be upsetting. We would like to clarify that charges cannot be processed without a completed checkout, and all subscription terms, renewal schedules, pricing, and billing information are clearly presented during checkout before a purchase is confirmed and are also available in our Terms & Conditions. If a subscription is cancelled correctly before the renewal date, it should not renew. We would appreciate the opportunity to investigate what happened in your specific case, as there may be additional details that require review. Please contact [email protected] with the email address associated with the purchase and any transaction details so our team can thoroughly investigate the charge and assist you further. Best regards, Beyond Body Team

Hello Melissa, Thank you for sharing an update to your experience. We’re pleased that your refund request was ultimately resolved and that we were able to provide a full refund. We’re sorry to hear that the program itself was not the right fit for your needs. We also appreciate your feedback regarding renewal notifications. Subscription pricing, renewal terms, and billing information are presented during checkout before purchase and are outlined in our Terms & Conditions, but we understand the importance of ensuring customers feel well informed throughout their subscription. We appreciate your feedback and will share it with our team as we continue improving our service. If you have any further questions, please contact [email protected]. Best regards, Beyond Body Team

您好， 很抱歉听到您在访问应用时遇到了困难，我们理解您的沮丧。感谢您分享您的使用详情，因为登录问题和应用功能问题并不是我们希望为用户提供的体验。 购买后，用户需要先在应用中创建账户凭据才能登录。验证邮件会发送至结账时使用的邮箱地址，您可以在此设置密码。账户创建完成后，使用相同的凭据即可访问应用。 关于订阅，续订条款、账单周期和价格会在购买完成前的结账过程中展示，同时也载于我们的条款与条件中。如果订阅在续订日期前取消，则不应续订。 我们也很抱歉听到部分应用功能未能达到您的期望。您关于禁食时间安排调整、餐食追踪和整体易用性的反馈将传达给我们的团队进行审核。 请联系 [email protected] 并提供您的账户详情，以便我们查看您的订阅和使用记录，并为您提供进一步帮助。 此致， Beyond Body 团队

Hello Jaqueline, We’re sorry to hear you’re still experiencing difficulties accessing your account. We understand how frustrating it is to go through troubleshooting steps and still not be able to log in. To access the app, you first need to create your login credentials. After purchase, a verification email is sent to the email address used during checkout, allowing you to set your password. Please also check your Spam or Promotions folders in case the email was filtered. After completing the registration process, you can log in to the app using the same email address and password you created. We would like to look into why your email is not being recognised and help resolve this. Please contact [email protected] with your purchase details so our team can investigate further. Best regards, Beyond Body Team

Hello Sereena, Thank you for taking the time to share your perspective. We appreciate hearing feedback from someone with extensive experience in health and fitness. We'd like to clarify that the onboarding questionnaire is not intended to diagnose medical conditions or replace professional assessments. The recommendations provided are based on the information users choose to share and are designed to personalize the program within the scope of the app - they are not medical diagnoses or clinical evaluations. We also recognize that there are differing viewpoints and ongoing research regarding fasting, nutrition, and individual responses. Our program is intended as a general wellness tool, not medical advice, and we encourage users to consult a qualified healthcare professional before starting any new diet or fasting regimen, particularly if they have existing health conditions or concerns. We appreciate your comments regarding the questionnaire, personalization, and the information presented, and we will share your feedback with our team as we continue improving the program. If you have any further questions or suggestions, please feel free to contact [email protected]. Best regards, Beyond Body Team

Hello Kyra, We’re sorry to hear about your experience and understand your concerns. We would like to clarify that we cannot process charges without a completed checkout. Before a purchase is confirmed, all subscription pricing, billing schedules, renewal terms, and applicable charges are clearly presented during checkout and outlined in our Terms & Conditions. If a subscription is cancelled correctly before the renewal date, no further subscription charges should occur. We would appreciate the opportunity to review your case and answer any questions regarding your subscription. Please contact [email protected] with your account details so our team can investigate and assist you further. Best regards, Beyond Body Team

Hello Anne, We’re sorry to hear about your experience and understand your frustration. Cancelling your subscription does not remove access to the app or disable your account. If you have already paid for an active subscription period, you should continue to have access to the app and its features until the end of that billing period, even after auto-renewal has been turned off. Being unable to log in or access your account is not the experience we want our users to have. This may be related to a login or account issue rather than your subscription status, and we would like the opportunity to investigate it. Please contact [email protected] with the email address associated with your account and any details about the error you are seeing. Our team will review your account, help restore access if possible, and ensure you can use the service you have already paid for. Best regards, Beyond Body Team

Hello Amy, We’re sorry to hear the program did not meet your expectations and that you found the cancellation process frustrating. We aim to make subscription management as straightforward as possible. The cancellation method depends on where the subscription was purchased. If it was purchased through the Apple App Store, it must be cancelled in your Apple account under Subscriptions. If it was purchased through Google Play, it can be cancelled through Google Play Subscriptions. If it was purchased directly through our website, it can be managed through "Manage my subscription" after logging into your account. Please note that any optional add-ons are separate services and must be cancelled individually. If you need help reviewing your subscription or cancellation status, please contact [email protected] and our team will be happy to assist you. Best regards, Beyond Body Team

Hello Jessica, We’re sorry to hear about your experience and understand your frustration. We aim to make subscription management as straightforward as possible, and we regret that the cancellation process did not meet your expectations. The way a subscription is cancelled depends on where it was purchased. If it was purchased through the Apple App Store, it must be cancelled in your Apple account under Subscriptions. If it was purchased through Google Play, it must be cancelled through your Google Play Subscriptions. If it was purchased directly through our website, it can be managed through "Manage my subscription" after logging into your account. Please also note that optional add-ons are separate services and must be cancelled individually, as cancelling the main subscription does not automatically cancel them. If a subscription is cancelled correctly before the renewal date, no further subscription charges should occur. We would be happy to review your case and confirm the cancellation status. Please contact [email protected] with your account details so our team can investigate and assist you further. Best regards, Beyond Body Team

Hello Loredana, We’re sorry to hear that the program did not meet your expectations and understand your frustration. We would like to clarify that we cannot charge a customer without a completed checkout process. Before any payment is processed, all subscription pricing, billing schedules, renewal terms, and applicable charges are clearly presented during checkout and outlined in our Terms & Conditions. Optional add-ons are not applied automatically - they are entirely optional and must be actively selected during the purchase process. They are separate services with their own billing and, if purchased, must also be cancelled separately, as cancelling the main subscription does not automatically cancel add-ons. We also regret that you were dissatisfied with the program content. The plans and recommendations are generated based on the information provided during onboarding, but we understand they may not suit everyone's preferences or lifestyle. Your feedback regarding the recipes and overall experience will be shared with our team. Regarding refunds, our refund policy allows you to return goods within 14 days of delivery; however, personalized products or digital content already provided cannot be refunded unless proven faulty or not as described. We understand this outcome may not have met your expectations. We would appreciate the opportunity to review your case, including the subscription, charges, and refund request. Please contact [email protected] with your account details so our team can investigate further and assist you directly. Best regards, Beyond Body Team

Hey Deidre, Thank you so much for your kind words—it’s wonderful to hear that Aimee was able to support you with kindness and understanding, making your experience smoother. We’re truly glad we could take a load off your mind, and we appreciate your recommendation and trust in our team. If you have any questions, we’re always here to help. 🙏 Best regards, Beyond Body Team

Hello Jade, We’re sorry to hear about your mother’s experience and regret that the support she received did not meet her expectations. Providing respectful and helpful customer service is important to us, and we take feedback like this seriously. We would like to clarify that all subscription pricing, renewal terms, and billing details are clearly presented during checkout and outlined in our Terms & Conditions before a purchase is completed. Refund requests are reviewed individually in accordance with our refund policy, which allows returns within 14 days of delivery; however, personalized products or digital content already provided cannot be refunded unless proven faulty or not as described. We would appreciate the opportunity to review her case, including the subscription details, charges, and refund decision. Please ask her to contact [email protected] with her account information so our team can investigate further and assist directly. Best regards, Beyond Body Team

Hello Lizzi, We’re sorry to hear about your experience and understand your frustration. We would like to clarify that subscription terms, pricing, renewal dates, and cancellation information are clearly presented during checkout and outlined in our Terms & Conditions before a purchase is completed. Renewal charges are processed according to the subscription terms accepted at the time of purchase. If a subscription is cancelled correctly before the renewal date, no further subscription charges should occur. We would like to review your cancellation status and the timing of the renewal charge to better understand what happened. Regarding refunds, our refund policy allows you to return goods within 14 days of delivery; however, personalized products or digital content already provided cannot be refunded unless proven faulty or not as described. We understand that you were disappointed with the resolution offered and regret that it did not meet your expectations. Please contact [email protected] with your account details so our team can investigate your case further and assist you directly. Best regards, Beyond Body Team

Hey Heather, Thank you for sharing this and I’m sorry for the confusion. Beyond Body is primarily a personalized eBook program, and in addition you may choose optional add-ons such as the Assistant App and customized workout plan, which can sometimes create different purchase or subscription structures. It sounds like your cancellation may be related to one of these components, and I’d be happy to help you clarify exactly what happened and what you currently have access to. If you’d like, share your order details and we’ll look into it for you right away. 🙏 Best regards, Beyond Body Team

Hello Peter, We’re sorry to hear about your experience and understand why you are upset. We would like to clarify that subscriptions are not added without a completed purchase. All subscription terms, pricing, renewal conditions, billing schedules, and applicable charges are clearly presented during checkout and outlined in our Terms & Conditions before payment is submitted and the order is confirmed. If a subscription is cancelled correctly before the renewal date, no further subscription charges should occur. We also understand your disappointment regarding the refund outcome. Our refund policy allows you to return goods within 14 days of delivery; however, personalized products or digital content already provided cannot be refunded unless proven faulty or not as described. We would still like the opportunity to review your case thoroughly, including the subscription details, renewal charge, and refund decision. Please contact [email protected] with your account information so our team can investigate further and assist you directly. Best regards, Beyond Body Team