Beyond Body

Hello Estelle, We’re sorry to hear about your experience and understand your frustration. We take concerns regarding cancellations, billing, and refunds seriously and would like to clarify a few points. If a subscription is cancelled correctly before the renewal date, no further subscription charges should occur. Subscription terms, pricing, renewal details, and cancellation information are clearly presented during checkout and outlined in our Terms & Conditions before a purchase is completed. Please note that any optional add-ons are separate services and must be cancelled individually, as cancelling the main subscription does not automatically cancel additional purchases. Regarding refunds, our refund policy allows you to return goods within 14 days of delivery; however, personalized products or digital content already provided cannot be refunded unless proven faulty or not as described. Refund requests are reviewed individually based on the specific circumstances of each case. We understand your disappointment regarding the outcome of your request and regret that your experience with our support team did not meet your expectations. We would appreciate the opportunity to review your case thoroughly, including the cancellation confirmation, charges, and refund discussions. Please contact [email protected] with your details so our team can investigate further and assist you directly. Best regards, Beyond Body Team

Hello Dawn, Thank you for your kind feedback! We’re happy to hear our support team was able to assist you quickly. If you have any further questions or need assistance, feel free to reach out anytime. 😊 Best regards, Beyond Body Team

Hello Paula, We’re sorry to hear about your experience and understand your concerns. We want to clarify that subscriptions can only be created after completing the checkout process, reviewing the subscription details, and providing payment information. If a subscription is cancelled correctly before the next billing date, no further charges should occur. The cancellation method depends on where the purchase was made: subscriptions purchased through the Apple App Store need to be cancelled in Apple account settings under Subscriptions, subscriptions purchased through Google Play need to be cancelled through Google Play Subscriptions, and purchases made directly through our website can be managed via “Manage my subscription.” Please note that uninstalling the app does not automatically cancel an active subscription, and any optional add-ons must be cancelled separately. We would like to review your case and assist you further. Please contact [email protected] with your details. Best regards, Beyond Body Team

Hello Lenora, Thank you for your kind feedback! We’re happy to hear our support team was able to assist you quickly. If you have any further questions or need assistance, feel free to reach out anytime. 😊 Best regards, Beyond Body Team

Hello Tessa, We’re sorry to hear about your experience and understand your frustration. Subscription terms, renewal dates, pricing, and cancellation information are clearly presented during checkout and outlined in our Terms & Conditions before a purchase is completed. If a subscription is cancelled correctly before renewal, no further charges should occur. Please note that any optional add-ons are managed separately and must be cancelled individually, as cancelling the main subscription does not automatically cancel additional services. Regarding refunds, our refund policy allows returns within 14 days of delivery; however, personalized products or digital content already provided cannot be refunded unless proven faulty or not as described. We understand you were dissatisfied with the resolution offered and appreciate your feedback regarding the process. We would still like to review your case further, including the cancellation status, renewal notifications, and refund decision. Please contact [email protected] with your details so our team can assist you directly. Best regards, Beyond Body Team

您好， 很抱歉听到该计划未能达到您的期望。应用旨在根据您注册时提供的信息，提供结构化的禁食指导、餐食推荐和健康工具。但我们理解，该体验可能未符合您对个性化禁食建议的期望。 感谢您联系支持团队寻求说明，也很遗憾现有功能未能为您提供所期望的价值。关于我们如何传达信息以及功能呈现方式的反馈对我们很重要，将传达给我们的团队。 关于账单，如果订阅在续订日期前正确取消，则不应产生后续费用。请注意，任何可选附加功能均单独管理，必须单独取消。 如有任何其他问题，请联系 [email protected]。 此致， Beyond Body 团队

Hello Margaret, We’re sorry to hear you haven’t been able to access your 8-week plan after purchase. To log in to the app, you first need to create your credentials. After completing your purchase, a verification email is sent to the email address used at checkout. This email allows you to set your password and activate your account. If you haven’t received this email, please check that you’re using the correct email address and also look in your Spam or Promotions folders, as it may have been filtered there. Once your credentials are set, please follow these steps: 1. Download the app from the App Store or Google Play 2. Open the app 3. Tap “Login” 4. Enter the email used for purchase and the password you created 5. Access your plan If you still cannot access your account after these steps, please contact [email protected] so our team can assist you directly. Best regards, Beyond Body Team

Hello Anne, Thank you for the update. We’re glad to hear the issue has been resolved and that access to your account was restored. We appreciate your patience throughout the process and your feedback, which helps us improve our service. As your issue has now been resolved, we would also appreciate learning more about what led to the 1-star review so we can better understand your experience and identify any areas where we can improve. If you would like to share additional feedback or need any assistance in the future, please contact [email protected]. Best regards, Beyond Body Team

Hello Sam, We’re sorry to hear about your experience and understand your frustration. If an incorrect email address was entered during registration, this can prevent access to the account and associated content, even if the purchase was completed successfully. We’re also sorry to hear that you feel your request for assistance was not addressed. Our team can usually help locate and correct account details once sufficient information is provided. We would like to investigate this further and help restore access to your account. Please contact [email protected] with your payment details and the email addresses involved so our team can assist you directly. Best regards, Beyond Body Team

Hello Sarah, We’re sorry to hear the program did not meet your expectations. The guidance provided is based on the information entered during onboarding and is intended to offer a structured fasting experience tailored to individual goals and preferences. However, we understand that it may not have felt sufficiently personalized in your case. We appreciate your feedback and will share it with our team for review. If you would like us to look into your experience further, please contact [email protected]. Best regards, Beyond Body Team

Hello Jasmin, We’re sorry to hear about your experience and understand your frustration regarding the refund process. We also regret that you feel the responses you received were not helpful. Refund requests are reviewed according to our policy and require a full case review, which can take time depending on the payment provider, transaction details, and verification steps. Our refund policy allows returns within 14 days of delivery; however, personalized products or digital content already provided cannot be refunded unless proven faulty or not as described. We would like to look into your case again and ensure it is properly reviewed. Please contact [email protected] with your details so our team can assist you directly. Best regards, Beyond Body Team

Hello Sonia, We’re sorry to hear about your experience and understand your frustration. Access to the service is only provided once a valid subscription is active, and all pricing and subscription details are clearly shown during checkout before payment is completed. If you were unable to log in, this can sometimes be related to incorrect password entry, account setup issues, or using a different email than the one used at purchase. We understand how frustrating this can be and would like to help you regain access. Please contact [email protected] with your details so we can investigate your account and assist you further. Best regards, Beyond Body Team

你好 Elizabeth， 很抱歉听到您的经历，我们理解您的担忧。订阅取消是根据请求时的账户状态处理的，确认邮件通常表明取消已成功登记在系统中。如果您在收到取消确认后被扣费，这并非我们本意，我们希望进一步调查此事。 如果订阅在下一个账单周期前正确取消，则不应产生后续费用。请注意，任何可选附加功能或额外服务均单独管理，必须单独取消，因为取消主订阅不会自动停止附加功能的单独计费。 我们仍希望能有机会详细审查您的案例，包括取消确认和后续扣费情况。请联系 [email protected]，以便我们的团队直接为您提供帮助。 此致， Beyond Body 团队

Hello Petre, We’re sorry to hear about your experience and understand your frustration. Subscription details, including pricing, billing cycles, renewal terms, and cancellation steps, are clearly presented during the checkout process before purchase is completed, as well as outlined in our Terms & Conditions. If a subscription is cancelled correctly before the next billing date, no further charges should occur. However, if multiple charges or add-ons appear, these may relate to separate purchases or optional add-on services, which are billed and managed independently and must be cancelled separately from the main subscription. We understand your concern regarding continued charges and the account status you described. We would like to review your case in detail, including your cancellation attempt, billing history, and any add-ons linked to your account, to ensure everything is properly resolved. Please contact [email protected] with your details so our team can investigate further and assist you directly. Best regards, Beyond Body Team

Hello Janet, We’re sorry to hear about your experience and understand your concerns. The quiz is designed to generate a structured nutrition plan based on the preferences and information provided, but we understand that the resulting recommendations may not have aligned with your expectations regarding dietary approach. We also appreciate your feedback regarding the refund and cancellation process. Refunds are reviewed in line with our policy, which allows returns within 14 days of delivery; however, personalized products or digital content already provided cannot be refunded unless proven faulty or not as described. We understand your disappointment with the outcome. We’re glad the cancellation was completed, and your feedback will be shared with our team for review. If you need further assistance, please contact [email protected]. Best regards, Beyond Body Team

Hello Joanna, We’re sorry to hear about your experience and understand your frustration. Subscription renewals are processed according to the billing schedule associated with the account, and all pricing, renewal terms, cancellation requirements, and any optional add-ons are clearly presented during checkout and outlined in our Terms & Conditions before purchase is completed. Please note that if optional add-ons were purchased, they may have separate billing arrangements and must be cancelled individually. Cancelling one subscription does not automatically cancel other active add-ons or services associated with the account. Regarding refunds, our refund policy allows returns within 14 days of delivery; however, personalized products or digital content already provided cannot be refunded unless proven faulty or not as described. We understand your disappointment with the outcome and appreciate that you have provided documentation and correspondence for review. We would like to investigate your case further, including the renewal date, cancellation timing, and any associated add-ons, to ensure everything was handled correctly. Please contact [email protected] with your details so our team can review the matter in full. Best regards, Beyond Body Team

Hello Helen, We’re sorry to hear about your experience and understand your frustration. Charges can only occur after a completed checkout process where payment details are entered and a purchase is confirmed. All pricing, subscription terms, renewal details, and any optional add-ons are clearly presented during checkout and outlined in our Terms & Conditions before payment is completed. Locating an account can sometimes be challenging if different details were used during purchase, but we understand how concerning it is when you are trying to cancel and feel your issue has not been resolved promptly. If a subscription is cancelled correctly, no further charges should occur. Regarding refunds, our refund policy allows you to return goods within 14 days of delivery; however, personalized products or digital content already provided cannot be refunded unless proven faulty or not as described. We would like to investigate your case further and review the account and transactions associated with your purchase. Please contact [email protected] with any transaction details, payment dates, and possible account information so our team can assist you more effectively. Best regards, Beyond Body Team

Hey DM, Thank you for sharing your experience, and we’re glad our team was able to help sort out the email issue for you quickly. We appreciate your feedback on the flexible options and no hard-sell approach, and it’s great to hear you find the system supportive when staying consistent. If you ever need anything else, we’re always here to help. 😊 Best regards, Beyond Body Team

Hello Julie, We’re sorry to hear about your experience and understand your frustration. Charges and subscription renewals can only occur after a completed checkout process where payment details are entered and the purchase is confirmed. All subscription terms, pricing, billing cycles, and renewal information are clearly presented during checkout and outlined in our Terms & Conditions. We also want to clarify that requesting a refund does not automatically cancel an active subscription unless the cancellation process is completed separately. If a subscription is cancelled correctly before the renewal date, no further charges should occur. Regarding refunds, our refund policy allows you to return goods within 14 days of delivery; however, personalized products or digital content already provided cannot be refunded unless proven faulty or not as described. We understand this may have been disappointing in your case and appreciate your feedback regarding the process. We would like to review your case further and clarify the communication you received. Please contact [email protected] with your details so our team can assist you directly. Best regards, Beyond Body Team

Hello there, We’re sorry to hear about your experience and regret that the app and service did not meet your expectations. We want to clarify that subscription terms, pricing, renewal details, and any optional add-ons are clearly presented during checkout and outlined in our Terms & Conditions before any purchase is completed. Charges can only occur after payment details are entered and the checkout process is confirmed. We also understand your concerns regarding communication and customer support. Feedback like yours is taken seriously and helps us identify areas where we can improve both the product experience and support process. If you would like us to review your case further, please contact [email protected] with your details so our team can assist you directly. Best regards, Beyond Body Team