Bgmgirl Hair

Hi, Thank you so much for taking the time to share both your positive experience and your honest feedback — we truly appreciate it. We’re really glad to hear that you’ve loved our glueless wigs, experienced minimal shedding, and that your previous unit lasted you two years. That means a lot to us. We’re also genuinely sorry for the frustration around shipping and customer service. International express shipping can sometimes experience delays due to customs clearance, airline scheduling, or destination processing, which can unfortunately make tracking updates feel slow or unclear. That said, we completely understand how disappointing it is when an order doesn’t move as quickly as expected, and we know this is an area where we need to continue improving. Your feedback has been shared with our team so we can work on better communication and support during the shipping process. If you ever need an update or assistance with an active order, we encourage you to reach out directly — we’re always happy to help clarify what’s happening with your package. Our eamil address is [email protected] Thank you again for your support and for being honest with your experience. We truly value customers like you and hope to serve you even better in the future.

Hi, We’re truly sorry to hear about your experience and appreciate you sharing your honest feedback. This is definitely not the experience we want anyone to have, especially someone who is experienced with wigs. Our body wave hair is made from 100% human hair and is quality-checked before shipping, but we understand that hair texture, maintenance, and personal expectations can vary, and sometimes a unit may not perform as hoped. We take concerns about dryness, frizz, and shedding very seriously. We genuinely want to help when issues arise. If you’re open to it, please feel free to contact us again directly so we can review your case more closely. Our email address is:[email protected] Thank you for taking the time to share your experience. Your feedback helps us continue improving.

Hi, Thank you for bringing this to our attention. We’re truly sorry for the frustration this situation has caused. We want to clarify publicly that order #26600363710 was shipped and marked delivered by the carrier to the address provided at checkout. We did not change or redirect the address at any time. Once a package is handed to the carrier, the final delivery is handled solely by them. We have not ignored you and have responded with guidance on next steps, including requesting a carrier investigation, which is required in all “delivered but not received” cases. We also offered to assist in following up with the carrier once their investigation is initiated. We understand how upsetting it is when a package cannot be located, and we take these situations seriously. We are a legitimate business with many returning customers, and we remain willing to help resolve this through the proper carrier process. We encourage the customer to contact us directly once the carrier provides an update so we can continue assisting toward a resolution.

Hi, Thank you for your review. We’d like to clarify the situation for transparency. Both items were shipped together in one sealed parcel. The carrier’s records show the parcel weight as approximately 0.8 kg, which matches the combined weight of the two hair items. This confirms that both products were packed and dispatched at the time of shipment. If only part of the contents was received, we kindly ask that you please recall whether the parcel arrived fully sealed, or if anyone else may have opened it after delivery. In this case, it’s important to file a claim with the carrier as soon as possible, as missing contents after delivery fall under their investigation process. We are absolutely willing to assist by providing all shipment details and supporting the carrier investigation to help resolve this matter fairly. Please contact our support team so we can continue helping you follow this up. [email protected]

Hi, we’re really sorry to hear about the delay — we completely understand how frustrating it is when customs hold a parcel for so long. Sometimes international customs inspections take longer than expected, and unfortunately, that’s beyond our control. Please reach out to us at [email protected] with your order number so we can help track it and make sure you receive it soon. We’re here to assist and will do our best to make things right for you.

Hi, We’re truly sorry to hear about your experience and completely understand how upsetting it must feel to wait so long for your order. This is never the kind of experience we want any of our customers to have — especially someone who has trusted and supported us before. Sometimes international shipments can be delayed due to customs or carrier handling, but we’ll do everything we can to help you locate the parcel or arrange a proper solution. Please email us at [email protected] with your order number so we can look into this personally and assist you right away. We really appreciate your patience and understanding, and we’ll make sure you’re taken care of.

Hi, Thank you so much for your kind words and honest feedback! We’re glad you love our wigs. For the wavy textures — yes, after washing, the factory styling can loosen a bit. This is normal since the curls are set without harsh chemicals. To bring the waves back, we recommend applying a little curl-defining cream, then lightly scrunching the hair while it’s damp and using a diffuser or curling wand on low heat. We truly appreciate your support and always want you to have the best experience. If you ever need styling tips or help, please feel free to reach out to us at [email protected] — we’re happy to assist!