Bgmgirl Hair

Hi, We understand your concern — ordering online can feel a bit nerve-wracking! We’re happy to reassure you that we are a legitimate store and many customers have shared their positive experiences. Orders normally take 3–7 working days to process and are shipped out as soon as they’re ready. Shipping time will depend on your location, but we’ll provide tracking so you can follow your package every step of the way. If you’d like, please share your order number with us via email: [email protected] and we’ll be happy to check the status for you.

Hi, We’re very sorry to hear about your experience and understand how disappointing it must have been, especially for such an important occasion. This is not the level of service we strive to provide. We’d like to look into this further and find a better solution for you. Could you please reach out to us directly at [email protected] with your order details so we can review what happened and assist you properly? Your feedback is very important to us, and we will do our best to make things right.

Hi, We’re truly sorry to hear about your experience. This is definitely not the quality we aim to provide. All our wigs are carefully checked before shipping, but shedding can happen due to various reasons such as friction, tangle, washing methods, or product buildup. We'd really appreciate the chance to look into this for you. Please contact us with more details and photos at [email protected], and our team will do our best to help make this right for you.

Hi , We’re truly sorry to hear about your experience. This is definitely not the impression we want to leave, and we completely understand your disappointment — especially when you were excited to try something new. The odor you mentioned may have been caused by heat or packaging during transit, and while it’s rare, it can occasionally happen. A gentle wash with a mild shampoo or conditioner usually resolves it quickly, and we’re here to help if needed. Please feel free to reach out to us directly via this email: [email protected]— we’d love the chance to make this right for you. Your feedback is valuable, and we’ll continue working to improve. Warm regards,

Hi, We’re truly sorry to hear that you were disappointed, especially after placing your trust in us for such an important trip. That’s never the experience we want any of our customers to have. We want to clarify that we only use 100% human hair, and each bundle is inspected before shipment. However, we understand that issues can still happen during transit or after installation. We offered a partial refund as a gesture of goodwill and truly hoped it would help improve your experience. We understand it wasn’t enough for you and apologize again for any frustration caused. Your feedback has been shared with our team, and we’ll continue to work hard to improve both product and service. Please feel free to reach out if there’s anything further we can do. This is our email address: [email protected] Warm regards,