Bgmgirl Hair (bgmgirl.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; 49 of them were added in the last 12 months. Last updated 2026-08-10.
I’m honestly very impressed with this wig. Since it’s made with human hair and an HD lace , the results look high-end and realistic. The lace blends beautifully and gives that seamless “scalp” look—no harsh lines.
Also, I love that it’s pre-everything and ready to wear. I didn’t have to do much at all to get it looking great. The hair lays smoothly, the style is flattering, and it has a nice natural shine/texture that doesn’t look stiff or synthetic.
Comfort-wise, it feels secure and wearable right away. Overall, this wig exceeded my expectations and I’d definitely recommend it!
Their lace is extremely easy to work with even for beginners, love the extra gifts try add. The hair is very soft, true to length and density and doesn’t have the fly away short strands. I love it and will definitely be purchasing from them again:)
Absolute Scammers!!! Made my order on the 16th, still no tracking number or delivery update. I asked for a refund and they kept saying its in your country and will be delivered soon. I've sent email over email and guess what, they kept sending me the same email over and over. I kept saying to them, I need my money back ASAP hence they've failed their duties as a company. They said i might not be entitled for a refund because my hair was on some discount. I then contacted klana to intervene..Thanks to Klana! They've sent me a confirmation of my refund, which I'll get within 7 working days. Avoid them!!!!! Scammers!!!!!
Reply from Bgmgirl Hair2026-05-11
Hi,
We’re very sorry for the frustration you experienced and truly appreciate your feedback. Please note that we have already issued your refund, and it should reach your account within the expected timeframe.
We always aim to provide timely updates and assistance, and we’re glad this matter has now been resolved. We sincerely apologize for any confusion or inconvenience and will continue working to improve our communication and service.
I ordered the 250% density kinky half wig and I’m pretty sure they sent me the 150% density instead. I compared it to the 180% density kinky wig I bought from them 3 years ago, and even after years of shedding and wear, the old one still feels way denser than this “250%” wig.
At this point I’m honestly frustrated with wig websites because why am I paying so much just to not receive what was advertised? The quality and consistency never match the pictures. Starting to feel like I might as well order from AliExpress instead.
Reply from Bgmgirl Hair2026-05-11
Hi,
We’re very sorry to hear about your experience and truly appreciate your honest feedback. We want every customer to feel confident and happy with their purchase.
Regarding the 250% density kinky half wig, please note that hair density can sometimes appear different depending on the texture, style, and how it has been processed. That said, we understand your concern and want to make this right.
If you’re open to it, we would love to review your order and see how we can help — whether that’s by offering a solution or providing guidance to achieve the best look with your wig. Please feel free to reach out to our customer service team directly([email protected]) so we can assist you personally.
We sincerely apologize for any frustration and thank you for giving us the opportunity to improve.
Quick delivery, stunning quality and the team has been helpful when I was looking for the new tracking number I’ve just sent an email and they provided for me.
That was my second time ordering with them
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miriam · 1 review · Experienced 2026-04-14 ·
★★★★★
Excellent customer service
Their customer service is truly top tier, very respectful, kind, and responsive throughout the entire process. I really appreciate how helpful and attentive they’ve been. It made the whole experience much smoother and reassuring.
I was anxious again that this hair would look magnificent and beautiful on the website, and that I would be disappointed upon the arrival of my order. But wow, this hair has exceeded all expectations; it is full and neat, and the wear and go is absolutely fantastic.
A tip maybe this wig also can have a adjust cord ad the back
Lace wig was great but Not impressed with the Burmese Curly Half Wig
I've purchased 2 wigs on BGM hair. The lace wig I purchased was great quality, amazing and long-lasting.
But the burmese curly half wig I purchased 3 months ago has been disappointing. Out of the box it was soft and great quality for a few wears. As soon as I put it under water to wash it, it got so tangled up as if the hair was synthetic. It took so much gentle combing just to get it all combed out and soft but there was SO MUCH shedding hair. Ever since that one wash with conditioner, the hair gets so tangled easy and constantly sheds. Really annoyed as I spent £150 on it and cannot even wear it more than a few hours before the quality gets matted up
Best wig company ever, they have excellent customer service. Am really in love with Bgmgirl hair company and their hair.
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Cee A. · 1 review · Experienced 2026-03-20 ·
★★★★★
This is the second time ordering from…
This is the second time ordering from BGMgirl. I initially ordered the 9x6 M-cap kinky straight hair,32 inches with 250% density. However, the processing time took almost two weeks. So I reached out to customer service to inquire about my order. They were very quick to response and explained why my order was taking so long. In short, I exchanged my order for what was available at the moment which was the 9x6 M-cap kinky straight, 30 inches with 180% density. Processing and shipping time was very fast. I received a refund price right away (same day). Customer service was also consistently reaching out to me to make sure I received my order and was happy with the changes. I am extremely happy with the wig I received and will say it's one of the best purchases I have ever done. The wig is so soft, long, very full even for a 180% density with very minimal shedding which is normal. I will definitely order from BGMgirl again.
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Liz · 1 review · Experienced 2026-03-26 ·
★★★★★
Honestly first time ordering very…
Honestly first time ordering very satisfied with the patients of client service and comprehension with my situation they where so hands on and ready to help woww hair quality is top tier nothing bad to say so happy with my choice
I will never buy from bgm again their hair is ok but their delivery time is absolutely sick I ordered my hair 1 month ago and they sent it 1 week ago so if you choose to waste your money here I hope you know what you are getting into.
Reply from Bgmgirl Hair2026-02-23
Thank you for your feedback, and we’re truly sorry for the long wait you experienced. Our processing time can vary depending on the specific cap construction, length, and customization of the unit, as each wig is made with 100% human hair and goes through strict quality checks before shipment.
Your order was shipped as soon as it was completed, but we understand how frustrating the delay must have felt. We are currently working on improving our production timeline and providing clearer time estimates so customers can plan with confidence.
We sincerely apologize for the inconvenience caused. Please feel free to contact us directly with your order number — we would really appreciate the chance to look into your case and make this right for you.
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Muhle Mpofu · 1 review · Experienced 2026-02-12 ·
★★★★★
10/10 purchase
Great customer service, reliable and fast responses to enquiries and great quality hair!
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Chloe · 2 reviews · Experienced 2026-02-10 ·
★★★★★
Dishonest Vendor
Hair quality is very poor and freezy when hair arrived I reached out to their customer service and was given the round around with back and forth emails safe to say this must be a scam company. They are not even honouring their own 30 day return even though hair is unworn and still in its original packaging extremely poor AVOID AVOID AVOID
Reply from Bgmgirl Hair2026-02-11
Thank you for your feedback. All of our wigs are made from 100% human hair and go through strict quality inspections before shipment. Curly textures may appear lifted or slightly frizzy when first removed from packaging due to finger-fluffing, static, or transit conditions, and this can often be improved with light misting and gentle styling.
We handle all return requests strictly according to our return policy and do not act against it. At this time, we have not found any frizz-related feedback or return request under your name yet.
Please kindly provide your order number and email us directly so we can assist you further. This is our email address: [email protected]
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Rosa · 2 reviews · Experienced 2026-01-27 ·
★★★★★
My wig was delivered on time and I…
My wig was delivered on time and I liked it.
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Tiara · 1 review · Experienced 2026-01-15 ·
★★★★★
BEST HALF WIG I EVER PURCHASED!!
BEST HALF WIG I EVER PURCHASED!!! I bought mine in 28in 250% density and tried cutting a few layers in it...but got a little scissor happy lol. Its sooooo full and the curls are so cute. In addition, the customer service was amazing and when I needed my purchase expidited they wasted no time! The customer service lady definitely deserves her props!! Will definitely keep purchasing from this company. 10/10 would recommend and buy again!
They don’t fix their mistakes charged me one price came back and said I owed them more
Reply from Bgmgirl Hair2026-01-26
Hi,
Thank you for sharing your experience. We’re truly sorry for the frustration this situation caused.
In this case, the original total was adjusted due to a system error that affected shipping and order calculation. We always aim to be transparent and communicate clearly before moving forward with any changes, and we regret that this was not handled as smoothly as it should have been.
Our team did reach out to explain the adjustment and provide options, and we would still be happy to review this with you directly to ensure everything was handled fairly.
Please contact us at our customer support email with your order number so we can look into this further and assist you promptly.
We appreciate your feedback—it helps us improve.
