Birchbox

Thank you so much for your review! We’re so happy to hear you’ve been enjoying your subscription overall, though we’re sorry to hear that some of your packages were lost in transit. While we’re unfortunately not automatically notified by shipping carriers when a package does not arrive successfully, our team is always here to help if any issue comes up. We’re glad to see you were able to connect with our support team and that a replacement order was sent out right away. Should you ever need assistance in the future, please don’t hesitate to reach out to us at [email protected]. We’ll always do our best to make things right. xo, Birchbox

Thank you for your feedback! While customization is always open from the 1st through the 5th of each month, if you ever happen to miss the customization window, please feel free to reach out to our team as soon as possible at [email protected]. If your box has not yet entered the fulfillment process, we’re always happy to see what we can do to help accommodate your selections. xo, Birchbox

Thank you so much for taking the time to share your feedback, as it will be shared! We did want to mention that each month you’ll have the opportunity to customize your box so you can select products that best match your preferences. While your beauty profile helps guide recommendations, part of the Birchbox experience is also discovering new products and stepping a little outside your usual routine. We love introducing members to exciting alternatives and new favorites they may not have otherwise tried! That’s why we always encourage customization each month to help ensure your box includes the products you’re most excited to receive. xo, Birchbox