Birch Lane（birchlane.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 101 条用户评价，属于家居与园艺分类，口碑良好。73% 的评价为 4 星及以上，18% 为 1 星；商家回复了 96% 的差评。数据最后更新于 2026-08-10。
不到 24 小时前，我订购了一张地毯，但后来改变了主意。他们不让我取消订单。
We completely understand your frustration, it’s really stressful when you try to cancel so quickly and hit a roadblock. We're looking into this right away for you and will send you an email update as soon as possible!
我进行了在线聊天，因为我想购买床被但不太确定颜色。她很友善，但我觉得她只是看照片就在向我表达她的意见。顺便说一句，描述只是说“花卉”，没有提到颜色。我想我在想那些从事客户服务工作的人会对你们的产品有更多的了解。
Thank you so much for taking the time to leave us a 4-star review and for sharing your honest feedback! We are glad to hear that our chat team member was kind, but you make a completely valid point, you shouldn't have to guess colors from a photo when the description simply says 'floral.' You deserve clear, detailed product specifications so you can order with confidence.
很棒的制作人
Thanks, Joe!
轻松结账，快速发货
We appreciate your review, Liz.
在网上订购了东西，并与客户服务人员进行了文字聊天，他给了我有关该产品的错误信息，我不得不取消它，但当我打电话给他们时，他们说我需要该产品的信息，他给了我错误的信息。
Hi Uzma, we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ve sent you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
轻松订购......我还没有收到产品，但订购没有任何问题。
Thank you so much for the feedback, Juanita! We are thrilled to hear that ordering was quick and seamless for you. We hope you love your item once it arrives!
我们为大厅买了两条地毯。 交付的跑步鞋颜色不对，但我们决定保留它们，因为我们把它们放在走廊上，它们看起来很棒。 第二天早上，当太阳出来时，我们发现地毯有缺陷。 它们的一侧比另一侧更暗……梯级从中间分开，一侧较暗，另一侧较亮。黑暗的一面可能是由于某种污垢造成的。 我们尝试用吸尘器清理它们，并取得了一些轻微（非常轻微）的改进。 下一步是清洗它们，但我们决定简单地将它们退回以换取我们订购的原始颜色。 该网站似乎是为了阻止退货而设计的……在几次失败的尝试之后，Birch Lane 想要收取不小的运费。 我们可以以低得多的价格发货，但他们不允许这样做。 我们打电话给该公司，大约 20 分钟后，他们同意将其退回，支付运费，并退还我们的钱。 不然评论就只有一颗星了。
We’re truly sorry to hear about your experience and understand how frustrating this must be. We'd really appreciate the chance to make things right. We've sent a request for some additional information. Please check your inbox so we can follow up with you directly. Thank you for your patience, and we look forward to resolving this together.
很棒的选择和优秀的送货人员。 科里（Kori）和埃德加（Edgar）快速高效且令人愉快。 喜欢这把椅子！
Hi Julie, thank you for sharing your feedback! We’re happy to hear you love your chair and that Kori and Edgar provided a quick and pleasant delivery experience. We appreciate you choosing Wayfair!
Hi Lynn, we are sorry you have not yet received your rug. We are following up with you via email.
价格优惠，得到的正是我需要的商品，在其他任何地方都找不到这个价格，送货也很好
We're happy to hear that you're loving the pricing and the unique items we have!
当我在交货后遇到商品问题时，Birch Lane 公司的响应及时且公平。
Hi Joyce, sorry to hear you had an issue with delivery but glad we were able to help get the issue resolved. Thank you for shopping with us and for your review!
地毯很漂亮而且准时到达。对此非常满意。
Hi Cathy, thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again!
然而，我订购的这件作品非常棒……它被运送到我的大楼，上面没有我的名字，我的单元号码被切断，并被运送到我大楼的较低层单元，而不是留在邮件室。如果那个人打开门并把它拿进去，那么这种交付很容易就消失了，我也永远不会知道，当我购买它时，它说不需要组装，并且需要安装腿，这很好，但我希望我知道我有时间。我订购的实际床头柜很棒，质量也很棒。
Hi Adrienne, thank you for your great review! We’re so glad you had a positive experience, and we truly appreciate your constructive feedback. We’ll be sure to share this with our team as we continue to improve our services. Looking forward to assisting you again in the future!
一张枕套上有污渍。没有收到回复吗
Hi Natalie, we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ll be sending you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
脚踏板和床头板损坏。如果不将金属向后弯曲，就无法将零件放入。
Hi! We are so sorry to hear that your order arrived damaged; we have reached out via email to assist, and look forward to hearing back from you. Thank you!
Thanks, Linda!
我买了两张茶几、一张咖啡桌和一个控制台。它们有大理石顶部和带有架子的黑色腿。他们令人惊叹。大理石板很厚，没有接缝。桌子很坚固，在我新装修的客厅里看起来很棒
Hey, Thank you for your kind words! We're delighted you had a great experience and appreciate your support. We look forward to serving you again!
长凳准时到达，做工非常好。保护运输途中物品的包装很棒。对质量与所支付的价格感到非常高兴和惊喜。非常值得。
Hey, Thank you for your kind words! We're delighted you had a great experience and appreciate your support. We look forward to serving you again!
我报名了设计服务并订购了一张餐桌。与设计师会面一次，谈论了我正在寻找的东西。她为我设置了一块木板，让我把东西放进去，然后就再也没有添加任何东西，我也再也没有收到她的消息。餐桌延期交货直至九月底。
Hi Amanda, we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ve sent you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
漂亮的枕头。完美补充了我们家庭房的焕然一新。
Hi Maureen, Thank you for the great review!
共 101 条符合条件的评价