Birch Lane（birchlane.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 101 条用户评价，属于家居与园艺分类，口碑良好。73% 的评价为 4 星及以上，18% 为 1 星；商家回复了 96% 的差评。数据最后更新于 2026-08-10。
尽管您上周两次毫无问题地给我们送货，但送货人员找不到我们的房子。
Hi Michael, we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ve sent you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
灯到达时盒子内没有安装硬件。看起来盒子已经发送给另一位客户，被该客户打开、重新包装并退回，在发送给我之前从未经过检查。自购买之日起预计“更换”硬件预计需要多少天到达？十六！荒谬的。如果公司未能发送商品的所有部件，则应加快更换部件的运输。我再也不会从这家公司购买产品了。
Hi Sarah, we are sorry your light arrived missing the installation hardware. We will follow up with you via email.
买了 4 个酒吧凳。 体验非常完美！ 一套提前一天到达！ 无需组装！ 它们看起来很漂亮，感觉也很漂亮。 将再次向您订购！
Thank you for your five star review!
Hi, we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ve sent you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
图片中的花环有黄色向日葵，但橙色向日葵的花环是寄给我的。
Hi Judy, we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ve sent you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
Birch Lane 的经历令人厌恶。第一份订单：订购餐桌、长凳、椅子和餐边柜。他们分批发货，在等待椅子三周后收到所有其他物品后，他们取消了椅子。如何运送一组商品的部分订单？！我等了两年，椅子才回到库存并重新订购，这样我就可以完成我的套装了！绝对荒谬。然后我最近下了 2 件商品的订单。同样的事情又发生了。他们发货了一份，另一份被推迟，直到他们取消了。我联系他们，告诉他们我不想要我收到的那件商品，而他们已经取消了另一件商品。一小时后与客户服务部的努尔聊天，他只是说我无法做任何事情来免除该物品的退货费用，然后聊天被重定向到另一位客户服务代表，谢天谢地，他没有放弃聊天，但在提供解决方案方面也完全没有帮助，该解决方案将花费我钱来退回我不再使用的物品，因为我需要它与他们取消的物品一起使用。绝对是糟糕的公司。再也不会从他们那里购物了！
We’re truly sorry to hear about your experience and understand how frustrating this must be. We'd really appreciate the chance to make things right. We've sent a request for some additional information. Please check your inbox so we can follow up with you directly. Thank you for your patience, and we look forward to resolving this together.
包裹完好无损，合理延迟至 7 月 4 日
Thank you for your review, Rebecca! We're happy to hear your plant arrived safely and that you're enjoying it. We appreciate your understanding with the holiday delay and hope it’s a beautiful addition to your window!
准确的描述，快速的运输，优质的产品
Thank you for your five star review!
喜欢看户外露台库存。 易于浏览网站。 期待收到我购买的产品。
Thank you for your five star review!
轻松订购，快速交货 不是 5，因为木材比描述的轻很多
Hi Mark, thank you so much for your kind words! We’re thrilled to hear you had a great experience with us, and thank you for your honest feedback. We appreciate your support and look forward to serving you again!
很棒的地毯。看起来像所呈现的图像。在木地板上不会滑倒。及时交货。
Thank you for leaving a five star review and we're glad you found an amazing rug!
我两年前离婚了，由于你们合理的定价和免费的装饰帮助，我已经装修了我的整个家 谢谢你
Hi MaryAnne! Thank you so much for taking the time to share your review. We are so glad we were able to help you with this next step.
我喜欢我的花瓶。它很漂亮，非常适合我想放置它的地方。运输时间也很好。
We're happy to hear that your new vase arrived exactly as you had hoped and the shipping went well!
交货速度超级快！送货的小伙子沟通能力很好，也很专业！肯定会再次从 Birch Lane 购买。
Thanks so much Matthew, that really means a lot! We’re glad everything went smoothly with your delivery, and we’ll be here when you’re ready to shop again.
优质的家具，卓越的交付体验。强烈推荐。
Thanks so much for the kind feedback, Morgan! We're really glad to hear you’re happy with the furniture and that delivery went smoothly. We appreciate the recommendation!
到目前为止，一切都很好。订购很容易！！！！
We're happy to hear the ordering was easy!
你给我发了一封电子邮件，询问是否一切正常，当我查看它时，我看不到我的草坪标志上的地址是否正确。我聊天并告诉我需要在提交订单之前检查一下，我就这么做了。如果我看不到草坪标志上的详细信息，那么问我是否一切正常还有什么意义……毫无意义。令人失望的电子邮件。
Hi Linda, we are sorry you are unhappy with your lawn sign. We are sending you an email to resolve this with you.
您正在询问我的评级，但尚未发货。我想我错误地得到了这个。
Hi Francesca! Thank you so much for sharing your feedback. If you do need any support with your order, we'll be sending along an email so you can get in touch.
Thanks for the review!
漂亮的窗帘和快速的服务，很棒的公司......将再次从他们那里购买
Thank you for leaving a positive review and we are glad that you love your curtains!
共 101 条符合条件的评价