BLACKTAILOR

Your order is on its way to your shipping address. Please note that standard shipping may take a few additional days to arrive. Thank you for your patience!

Last month, our store was impacted by the US tariff policy, which caused some delays in shipments. As a result, we updated our shipping policy at that time, leading to delays in shipments to the US and a lack of timely tracking information for our customers. We sincerely apologize for this inconvenience. If you choose to return the product, we will issue a refund through your original payment method. Thank you for your understanding.

Thank you for your feedback! For future orders, please feel free to message us about sizing—we're happy to help you find the right fit. We're glad you like the design!

We truly appreciate your positive feedback! We are dedicated to maintaining high standards for our products, and it’s great to know that you’re pleased with your experience.

We sincerely apologize for the delay, especially with express shipping. Recent changes to U.S. import regulations have caused unexpected disruptions, and we’re actively working to minimize future delays. We appreciate your patience and understanding.

We sincerely apologize for the delay in your delivery. Recent changes to U.S. import regulations have caused unexpected shipping disruptions that affected your order. We want to assure you that we're actively working to minimize similar delays in the future. We have updated the shipping information through email to you. We truly appreciate your patience and understanding during this situation. Please don't hesitate to contact us if you need any further assistance with your order.

Our records show that your package has been delivered according the tracking information. If you have any questions or concerns about your shipment, please don't hesitate to contact our customer service team at [email protected] - we'll be happy to assist you.

If you have any questions or concerns regarding your order, please don’t hesitate to contact our customer service team at [email protected]. We’re here to help!

Thanks for your feedback! We’re sorry about the pocket issue and shipping delay. For the defect, email us at [email protected]—we’ll make it right. The delay was due to new U.S. import rules, and we’re improving this. We appreciate your support!

As of May 2, 2025, the United States has implemented significant changes to its import regulations, impacting shipping procedures and processing times for goods shipped from abroad. These modifications have added extra steps to the handling process, leading to extended processing times and potential customs delays. We have dispatched the product from our warehouse in Hong Kong. Lately, we have been consolidating customers' orders and shipping them to our warehouse in the US. Unfortunately, this has caused a delay in providing individual tracking numbers immediately after shipment in the past few days. Rest assured, once the packages arrive in the US, we will promptly ship them out individually. Please be reassured that the shipping process has now returned to its normal operation. We sincerely apologize for the delay in shipment, and we appreciate your understanding and patience in this matter.

As of May 2, 2025, the United States has implemented significant changes to its import regulations, impacting shipping procedures and processing times for goods shipped from abroad. These modifications have added extra steps to the handling process, leading to extended processing times and potential customs delays. We have dispatched the product from our warehouse in Hong Kong. Lately, we have been consolidating customers' orders and shipping them to our warehouse in the US. Unfortunately, this has caused a delay in providing individual tracking numbers immediately after shipment in the past few days. Rest assured, once the packages arrive in the US, we will promptly ship them out individually. Please be reassured that the shipping process has now returned to its normal operation. We sincerely apologize for the delay in shipment, and we appreciate your understanding and patience in this matter.