BLACKTAILOR

As of May 2, 2025, the United States has implemented significant changes to its import regulations, impacting shipping procedures and processing times for goods shipped from abroad. These modifications have added extra steps to the handling process, leading to extended processing times and potential customs delays. We have dispatched the product from our warehouse in Hong Kong. Lately, we have been consolidating customers' orders and shipping them to our warehouse in the US. Unfortunately, this has caused a delay in providing individual tracking numbers immediately after shipment in the past few days. Please be reassured that the shipping process has now returned to its normal operation. We sincerely apologize for the delay in shipment, and we appreciate your understanding and patience in this matter.

Hello Syed, Thanks for your time in waiting. Your order is now moving to your shipping address. For Standard Shipping to your address, it takes 6 - 17 working days to arrive. Tracking history is as below: OUT FOR DELIVERY - FORWARDED TO DESTINATION COUNTRY, Wednesday, 7 May 2025 Sometimes the tracking website may not update quick enough. It may take a few more days for updating the latest location of the package.

Hello Peter, Thank you for your message. According to the tracking number of your order, it has been successfully delivered on Tuesday, 6 May 2025 Sometimes your local postal service may deliver your order to your family members or your neighbor when you were not at home during delivery. DHL may deliver your order at your mailbox or front door if you select non-signature delivery in their system. Please contact us at [email protected] if you cannot receive your order. We look forward to hearing from you.

Hello Kenny, Thanks for your review. We regret any inconvenience caused by the disparity in color between the product images and the actual items. We recognize this concern and want to assure you that we are committed to reducing such variations as much as possible in the future. Please email us at [email protected] for the exchange or return instruction. Thank you.

Hello Oliver, We have responded to your exchange request via email on 03/07/2025 and 04/11/2025 following your initial inquiry. Please check your email for further details regarding the return process.