B9

We’re sorry to hear about your experience — that’s not the impression we want to leave. In many cases, what looks like duplicate charges are actually pending authorizations placed by the merchant. These are temporary holds and not completed charges. Once the merchant releases them, the funds are automatically returned — we don’t have the ability to remove these holds on our side. That said, we understand how confusing and frustrating this can look, especially if it hasn’t happened with other banks. We’d be happy to review your account to confirm everything is correct and ensure no transactions were duplicated. Please reach out to us at [email protected] directly so we can review your account

We’re really sorry for the frustration — that’s not the experience we want you to have. Direct deposit changes can only happen if they were completed through the app or with your employer, so we’d like to take a closer look at what happened in your case. Regarding the transfer, standard bank transfers (ACH) typically take up to 1–3 business days to complete, which is why you were given that timeframe. We understand how concerning this situation is, especially if you weren’t expecting the change. Please reach out to us at [email protected] directly so we can review your account, confirm the deposit setup, and help resolve this as quickly as possible.

We appreciate your great feedback!

Thank you so much for your kind words! We’re really glad to hear you’ve had a great experience with our customer service and that the app is easy to use. It’s great to know the advance feature has been helpful when you needed a little extra support — that’s exactly what it’s there for. We truly appreciate you taking the time to share your feedback!

We're thrilled that getting paid early and having the cash advance option are making life easier. Thank you for your kind words!

It's great to hear you trust B9! We're thrilled to be your go-to for cash advances and everyday money needs.

Thanks for the love Charlene!

Thanks for your great feedback! We really appreciate it

Hello Alisha. We understand how confusing a pending charge can be. This is a temporary authorization placed by the merchant to check available funds—it’s not a completed transaction. The timing is outside our control. We can only share the authorization expiry date, but it may settle or drop off sooner if the merchant finalizes or releases it.

Sorry to hear that! Could you share more specific details about your experience? B9 has helped over 1 million users and received thousands of positive reviews in Apple Store. We offer cash advances up to $1,000 per pay period and ways to earn extra money by completing simple offers. Feel free to reach out at [email protected]

We appreciate your great feedback! It's fantastic to hear B9 helps you receive your paychecks early and manage your finances with ease. We're thrilled to support your everyday money needs, whether it's borrowing funds or sending money quickly. Thanks for choosing B9!

Hi, Haris! We’re sorry to hear about your experience and appreciate your feedback. We want to clarify that super fast card transfers to apps like Cash App may include fees due to processing costs. To avoid these fees, you can use ACH transfers, which are zero fee and usually arrive within 1 business day. Deposits over $5,000 per month also waive the monthly fee. Regarding direct deposits, sometimes deposits can be returned if the information provided does not match the account details. Please make sure all deposit information is entered correctly, otherwise the deposit may be returned to the sender. If you need assistance, please contact us at [email protected] so we can review your situation and help.

Hi! We’re very sorry to hear about your experience and understand how stressful this must be. The safety and accessibility of our clients’ funds is our top priority. Due to a high volume of requests, some responses may take longer than usual, and we sincerely apologize for the delay. Please reach out to our support team directly at [email protected] with your details so we can assist you promptly and help resolve the issue. Thank you for sharing your feedback — we’re committed to improving our service.