Boat Trader

Thank you for sharing this. We're sorry your experience wasn't smoother. We were able to locate your account and we'd welcome the chance to go over what happened. Please note that our social media channels are not an official support line, so messages sent there can take longer to reach our team. However, support is a priority for us so as soon as we saw your message, we made sure it was routed to our internal customer service channels immediately so we could connect you with the right person to help, but attempted to assist in the mean time. From there, our team, including Danette, followed up with you directly by phone and email, and we know it took a bit longer than it should have for that outreach to come through consistently on our end, for that, we apologize. Based on our conversations, the concern you raised with us was about the level of interest your listing was receiving, not in regards to changing your price. We want you to know that we're always happy to look into any specific issues with your account or listing directly, including changing the price, if there was anything else going on, we'd genuinely welcome the chance to hear about it and help resolve it. As part of addressing your concern, we issued a refund for your renewal charge. We also let you know that we weren't able to refund the initial listing fee, since that service had already been active and rendered by the time the refund was requested. We didn't hear back from you again until now. We'd still love the opportunity to talk directly and make sure we've answered all of your concerns.

We're so glad to hear the saved search has been useful in your search. Thank you for sharing, Theresa.

Thanks for sharing, Jim! Glad Boat Trader could connect you to the boat you wanted.

Thank you for taking the time to share your experience, Dan! Congratulations on selling your boat so quickly, we're thrilled to hear it sold within your first month. It's also wonderful to know our customer support team was able to make both your listing and cancellation experiences smooth and helpful. We'll be sure to share your kind words with the team, they'll truly appreciate the recognition. Thank you for choosing Boat Trader to help with your sale.

Hi Forrest, congratulations on selling your boat, though we're disappointed it was not on Boat Trader. We looked into your listing and found that you were missing some details that may have affected leads. Having complete listing details including high-quality photos, an accurate boat description, and competitive pricing plays a major role in boat listing visibility and how many qualified buyers see and engage with a listing. Incomplete details can significantly reduce reach and buyer interest. In the future, our team is always available to review your listing and offer suggestions to help improve visibility and attract more serious inquiries, so don't hesitate to reach out anytime.

Thank you for taking the time to share your feedback. We're sorry to hear you experienced issues uploading the number of photos included with your listing. We understand how important photos are when selling a boat, and we regret the frustration this caused and the extra time it took to get your listing online. We're glad to hear you were ultimately able to sell your boat, and we appreciate the opportunity we had to assist you during the process. Your feedback has been shared with our team as we continue working to identify the issue referenced and improve the listing experience for our customers.

Thank you for the kind words, and congratulations on selling your boat quickly and at a good price! The Hull Report scam is one of the most common ones circulating across boat selling platforms right now, and we're continuously building new filters and blockers to catch these contacts before they reach sellers, as well as sending reminders to help sellers spot and report suspicious activity if it does come through. If you ever encounter something like this, reporting it to [email protected] helps our team act on it fast. Glad the overall experience was a great one.

We appreciate you sharing this, Jim. Congrats on your sale!

We're sorry you ran into this. We're continuously adding new filters to catch scam contacts before they reach sellers. If you can share any of those messages with us at [email protected], our team can investigate and act on them and it helps protect other sellers on the platform too.

Thank you for sharing, Mike! We're glad you found the process on Boat Trader easy and that you found a buyer. Congratulations!

Thank you for sharing your feedback. We're sorry to hear your experience didn't meet expectations. Boat Trader listings are set to automatically renew based on the listing term you selected (for example, every two weeks or every month). This is disclosed during the listing setup process, and sellers can turn off auto-renewal or cancel their listing at any time through their account. If a listing isn't performing as expected, our customer support team is also available to review it and provide recommendations on pricing, photos, and listing details to help optimize its visibility and performance. Please let us know if we can provide any additional assistance.

Thanks, Ron. We're thrilled to hear the package worked well for you, especially having your listing rotate to the front pages for better visibility. Videos really do add a more personal touch for prospective buyers, and we're glad that feature helped your listing stand out.

We appreciate you taking the time to share this, David.

We love to hear this. Thank you for sharing your experience. Congrats on selling your boat!

Congratulations!

Thank you so much for sharing this, and congrats on selling your boat! We're thrilled to hear the site was easy to use and that you received so much interest, leading to a quick sale. We really appreciate you choosing us, and we wish you all the best!

Hi Jared, we're sorry your Boat Trader experience wasn't what you hoped it would be. We looked into your account and found that your listing went live on July 8th, and we sent a reminder email on July 9th encouraging photos to be added, as listings without images tend to see significantly less buyer interest. Your listing was then removed just a few days later, on July 11th, before the completed listing had much time to gain traction. We understand sellers often post in multiple places at once, and timing can vary depending on where a boat is listed. We're always happy to help sellers get the most out of their listings, including guidance on photos, pricing, and other details that tend to improve visibility, so please don't hesitate to reach out anytime with questions.

Thank you for your feedback! We appreciate you taking the time to share this If you ever have additional thoughts or suggestions, feel free to email us anytime at [email protected].