Owner of 2 months and due to faulty control unit which they have refused to replace so far, bike is unsafe to use in any power assist mode. Endless emails telling me to watch this or that video. If it's faulty, it's faulty. Watching videos won't help. Bodywel Service #14014UK-A275
Update 02.07. Finally after reading this review bodywel gave in and sent me (very quick delivery from China) a new control unit that works fine. The spanner sent to fix non working brake won't help when a whole brake bleed and reoil is required. I'm might perhaps one day have a bike I can ride safely.
Bodywel 回复2024-11-27
Dear customer, hello!
I sincerely apologize, your after-sales issue was randomly assigned to our intern customer service colleague for handling.Unfortunately, her supervisor was on vacation during those days,which resulted in not being able to promptly and effectively handle and resolve the issue for you.
Furthermore, due to carelessness in the warehouse, the wrong model of controller was sent to you. In response to this issue, we have also criticized the intern customer service representative and set a deadline for improvement. We also hope to receive your understanding!
I purchased an A275 model about 6 months ago. My wife and I both use the bike almost every day. The bike is very comfortable, and it has not had any issues. We are living in a steep city. Hydraulic brakes are powerful enough to stop the bike at high-angle downward steeps, and the motor is powerful enough to take you through steeps. Recently, there was a problem with the battery, and after contacting customer service, they are going to send me a new battery without even charging for the shipping fee, which is an example of great customer service.
Bodywel 回复2024-06-06
Dear Customer.
Thank you for your support.
If you have any further questions regarding the use of your bike, please feel free to contact our customer service team.
Have a nice day.
Bodywel
This bike is practical and drain the battery. I have owned it for about a year and it still works perfectly. I advise people to try it.
Bodywel 回复2024-05-14
Dear Customer.
Thanks for your kind recommendation on our bike.
If you have any questions about the bike you need to ask, please feel free to contact us.
Have a nice day,
Bodywel
Purchased a a275 bike from this company last year and I’m still very happy with my order. The shipping from the company was quick and arrived on time. Very good communication. I’m happy with the purchase and the service I received.
Bodywel 回复2024-05-14
Dear Customer.
Thank you very much for your approval of our A275 bike.
If you have any questions about the bike you need to ask, please feel free to contact us.
Wish you all the best.
Bodywel
I received my ebike today after an issue with delivery which meant almost 2 weeks to get here. No apology and I had to chase them up twice.
Poor communications with no apparent customer care dept.
Onto the bike, it seems well built, is easy enough to assemble and is easy to ride. The hydraulic brakes need servicing despite being new. Overall a good product with an average to low customer experience.
Since writing this I have had no end of issues with the screen display and the recommended Tuya app with Bodywel customer services expecting me to remedy this myself. Therefore I am revising this down from a 3 star to a 1 star review until this issue is sorted out.
Bodywel 回复2024-05-14
Dear Customer.
Thank you very much for your approval of our products.
If you have any questions or need further information about the use of your bike, please contact the correct email address: [email protected]
Kind regards,
Bodywel
Purchase, delivery and installation reasonably simple for my A26. Use it for commuting to work 7 miles each way, day and night. Makes it a doddle. Easily achieves the quoted range in Warp mode 2. The info on the large digital screen is a disappointment .... trip reading does not have a tenth of mile/km which would have been handier. I do not trust it to be accurate either - not really a drama, but. The trip resets after every power on/off, I would have preferred reset at my bidding. The speed displayed does not necessarily show your actual speed. Warp 2 has a target speed of 11 mph when using pedal assist, and does not display above that. Same for Warp 3 at 15 mph. If you freewheel downhill, again it will not show above 15 mph target speed even though it's nearer 25 mph! The pedal assist kicks in after approx half a pedal rotation. Best not to try and pedal harder than the target speed .... ease off pedalling and allow motor to reach the speed. On steeper inclines, gearing down may assist. Disc brakes are reasonable with adjustment. Headlight fantastic. A clock display would be handy! Annoyingly, the power key sticks out and I have bent it simply pedalling, hitting it with the rear of my left heel! Ride a bit clunky, tyres a little too off-road for commuting, seat passable but overall satisfied.
Bodywel 回复2024-12-07
Dear customer,
Hello!
Thank you for sharing such detailed user experience! For some of the issues you mentioned, especially regarding trip record reset, display accuracy and speed display details, we will pass your feedback to the product team for improvements in future product and software updates.
Thank you for your valuable feedback, your input is very important to us in continuously improving our products and services! If you have any questions or need assistance in the future, please feel free to contact us via email at [email protected]. Have a pleasant ride!
The A26 bike is good-looking, but the installation requires a little patience. During installation, there was a hole where I tightened the slide wire too hard, but they sent me tools and video tutorials, and now the problem has been solved.
Bodywel 回复2024-03-14
Dear customer,
Thank you for your honest sharing. If you have any questions during subsequent use, please contact our customer service team in time.
I wish you have a nice day.
Exceptional Customer Service; patient and attentive
I ordered the Bodywel A26 about 4/5 months ago, and use it everyday for commuting. The bike build quality is great, the company are very descriptive about the products they offer and their products are high quality. All the issues I've had with the bike were my own fault, and Bodywel customer support has been outstanding - very responsive and extremely helpful. My first issue was not attaching the bike handlebar stem correctly (it came off during use, my own fault), however, Bodywel provided me with videos and detailed instructions to correct my installation issue. My second issue I've had was when I ran through a pot hole and damaged the rear wheel rim (my own fault again). I contacted Bodywel support and they gave me a discount to buy a new rear wheel kit after their product engineers inspected the photos I sent to them.
Overall, I wasn't sure how much support I would get from the company for my issues but they have gone above and beyond to resolve my problems. Highly recommend product and company.
Bodywel 回复2024-03-07
Dear customer,
thank you for your sharing. If you have any questions during subsequent use, please feel free to contact us and we will always provide you with support. have a nice day.
Good morning, I am to share my great experience or feedback to Bodywell.
The reason is: every time I need a support regarding to my electric bike from Bodywell company, I have received all support at the due time, and not late.
So I can express my gratitude and satisfaction of being a happy customer from Bodywell company. Thanks so much for everything really.
Bodywel 回复2024-03-05
Dear customer, thanks for your kind sharing. If there is anything else we could help,please feel free to contact us. Have a nice day.
When I received the goods, the outer box was a little damaged, but fortunately there was nothing wrong with the accessories inside. I hope to check it before shipping in the future and not let a small problem affect the brand image.
Bodywel 回复2024-02-29
Dear customer, thank you for sharing. Regarding packaging issues, I will record feedback for you and send it to the relevant departments for improvement. Your sharing will help Bodywel promote the improvement of our products and services. Thank you for your valuable suggestions. If you have any questions about using your bike, please feel free to contact us. I wish you have a nice day.
I haven't ridden a bike for a long time. I bought this bike because my latest workplace was a bit far away. After installing it, I went out and tired it for a few kilometers. It is very light to ride.
Bodywel 回复2024-02-22
Dear customer,
Thank you for your kind comment. If you have any questions about using the T16, please feel free to contact us. Have a good day.
F20 is really good. The black one I bought is very eye-catching and provides an additional way to travel. The installation is relatively simple, just follow the installation video. As an amateur cycling enthusiast, i'm quite satisfied.
Bodywel 回复2024-02-17
Dear customer,
Thank you for your honest sharing. If you have any questions about the use of bicycles, please contact us
The bike looks amazing and very good quality, unfortunately came with the front fenders broken because of careless delivery but the costumer service was prompt to help me and replace it in no time!
Bodywel 回复2024-01-10
Dear customer, thank you for your understanding. We have reported this matter to the transportation department and will further strengthen packaging in the future. If you have any usage questions, please contact us in time。Wish you a happy riding experience.
the shipping delayed a day or two, may be beacuse Black Five.but the electric power is very easy, you can also switch off the power as a normal bike pedal exercise, not very heavy.
Bodywel 回复2024-11-28
Dear customer,
Hello!
Thank you very much for your recognition of our Bodywel products. At the same time, we will continue to work hard to produce higher quality products. If you have any questions or need further consultation in the future, please contact us at [email protected].
Wish you a happy life!
My electric bike arrived 4 days ago.
Very poor instruction manual so I paid a cycle mechanic £50 to assemble it.
He could not fit the rear rack because one of the threads had gone so ir is now tied on.
The rear hydraulic brake is not good enough due to too much air. Obviously been in storage a long time.
He now says he can pump oil into the system at extra cost.
Have contacted customer support and still waiting
The Company claim to offer a 15 day return but they are reusing to refund me even though imo the bike is faulty and unsafe.
Stay away from this Company
Bodywel 回复2023-12-12
Dear customer,
Please kindly know that installation of the rear rack is easy and we are equipped with installation videos.
You can install it according to the video we provide you. Please see the installation link:
https://drive.google.com/drive/folders/17I22uaxq1dipIF9Q9TMDkxU-HEcGGLFg
If you have any unresolved questions, please contact us and we will respond promptly
Bought the womens A26 e bike last week. Self assembly took about 2 hrs (I'm a middle aged woman). Instruction manual useless but videos of how to do everything on bodywel website/you tube were fine. Connecting to app is a nightmare until you realise you need to hold down + & - sign as well as M 6 times- which isn't obvious anywhere. (I still don't have a tally of my miles so far- which is mildly annoying). Riding is taking a bit of getting used to- not fully convinced of my construction abilities!! Brakes are not great- lots of tweaking- still not there (might just need an expert to look it over) and there was a clanking noise on the left pedal for a good 40 miles which seems to have worn off. But, after all this, I'm impressed so far. I live in Devon. There are hundreds of hills which, as long as you don't stop half way, are easily conquered where once i would have to get off and walk. In the end it does exactly what i wanted it to at a fraction of the cost of others on the market. It does take a leap of faith and perseverance though, but worth it.
Bodywel® Ebikes
Bodywell
Onesport
Engwe Bikes
Schandels Shop
Ovanix
Pixarbikes
Bulletbikes