Bond Touch

This is lovely to hear — thank you for sharing it. That's exactly the kind of connection we hope our bracelets help create between the people who matter most.

Thank you so much for the kind words! We'll make sure Barbara sees this — it will mean a lot to her.

Thank you for your patience. We're already in touch with you about this and working to get it resolved.

Thank you so much for this feedback! 💙 We're really glad our chat team could help and get you reconnected with your partner quickly. We're sorry email support didn't work for you - that's something we need to improve. We truly appreciate your patience! 🥰

We're truly sorry for this experience. 😔 The delayed customer service response, the cancellation request not being reviewed, the checkout issues, and the chatbot not delivering real help are all legitimate failures on our part. To process your return and refund, please reach out to our support team directly - they'll make this right for you. We need to do better. 💙

This makes us so happy! 💙 Thank you for the kind words and for sticking with us. We're thrilled it's working so well for you and your boyfriend! 🥰

We're really sorry about losing your bracelet while traveling - that's frustrating, and we completely understand your concern about the strap design. 😔 We're glad the support team helped quickly with the battery issue, but we hear you about the clasp needing improvement. Thank you for this feedback. 💙

We're truly sorry you haven't received your order or refund yet. 😔 We understand how frustrating this must be, especially with everything you're both managing right now. Please reach out to our support team directly - they'll be able to look into your specific situation and help you. 💙

Thank you so much for your feedback!!

Thank you so much! ❤️ We're thrilled you love it! 💙

This is so heartwarming! 💙 We love that you're feeling those special moments when he thinks of you. And great choice on the new chain! Thank you for sharing this with us! 🥰

Thank you for the honest feedback! 💙 We're sorry the touch sensitivity isn't quite where you'd like it, but we're so glad you and your partner are still loving them for staying connected long distance. We really appreciate you sharing this - it helps us improve! 🥰

This is so sweet! 💙 We love that you're using Bond Touch to stay connected with your daughter. Thank you for sharing this with us! 🥰

Thank you for the feedback! 💙 We're really glad the bracelets are working well and that shipping was quick. We're sorry about the packaging issue - that's definitely not how replacement items should arrive, especially when you're planning to gift them. We'll make sure this feedback gets to our team. We appreciate you sharing this and for the positive words about the product! 🥰

Thank you so much for this thoughtful review! 💙 We really appreciate you sharing your honest experience, from the initial setup concerns to how perfectly the bracelets are working now. We're thrilled the battery life is holding up so well and that you're loving the touches throughout the day and night. And we're glad you gave the BT4 a chance even though you were initially concerned - it means a lot that it's adding that special connection to your relationship. Thank you for the recommendation and for being such a loyal Bond Touch customer! 🥰

Thank you for the feedback! 💙 We're so glad you love the bracelets, but we completely understand how concerning it is when they fall off unexpectedly. That's definitely something we need to address. Please reach us over at [email protected]

Hi Alexandra, I hope you're doing well! I'm truly sorry for the frustrating experience — this is not the standard we hold ourselves to. I can see your order was out for delivery, but there was no follow-up after our last reply, and that should not have happened. Please don't hesitate to reach out to us and we'll make sure to sort this out for you right away.

Hi AD, apologies for the experience, but a colleague is already in contact with you concerning the situation, please follow up when you can. Kindest regards

Two years of staying connected - that's amazing! 💙 We're so thrilled you love the new version too. Thank you for being such loyal customers! 🥰