This is so sweet! 💙 We're thrilled you and your man are already loving it. Knowing it'll help you stay connected during his Marine drills makes it even more special.
Thank you for sharing this - and tell him we appreciate his kind words too! 🥰
This is so lovely! 💙 We're so glad you and your best friend are loving the color variety and staying connected on the go. Thank you for sharing this with us! 🥰
We're truly sorry for the delay and for not responding to you sooner. 😔 This isn't the service you deserved, and we completely understand your frustration.
Please reach out to our support team right away so we can process your full refund immediately. We want to make this right for you.
Again, we're really sorry we let you down. 💙
We're truly sorry for everything you've been through with this order. 😔 This is absolutely not the experience you should have had, especially with a Christmas gift.
You're right - the shipping errors as the 1st order had been delivered but not found as per the communication and proof of postage, was unacceptable. As the mistake was made after, we took full responsibility and another full replacement order with express service was provided.
Your full replacement order (both Bond Touch devices and band ) has been issued and will be delivered tomorrow as per the tracking of this latest order. Our customer service team will be reaching out to you directly via email and Facebook Messenger to make sure everything is resolved and to address the inconvenience this has caused.
For clarification, our customer service is not outsourced - our team is based in Lisbon, Portugal.
Thank you for your patience through all of this, and we hope we can assist you 💙
P
Pixi · 写过 10 条评价 · 体验于 2025-12-24 ·
★★★★★
好主意。永远带着微笑
这是一个非常可爱的想法并且很容易设置
Bond Touch 回复2025-12-29
Thank you so much! 💙 We're so glad you found it easy to set up and that you love the idea. We appreciate you sharing this! 🥰
We're truly sorry for this experience. 😔 Please keep contact with the support team directly right now so we can prioritize your return and make sure it gets sorted immediately. We need to fix this for you.
Thank you for bringing this to our attention. 💙
S
Simajai Hill · 写过 2 条评价 · 已认证 · 体验于 2025-01-27 ·
★★★★★
爱爱爱
爱爱爱!喜欢我可以告诉我的另一半我正在想念他们的方式
Bond Touch 回复2025-12-09
This makes us so happy! 💙 We love that you can share those little "thinking of you" moments. Thank you for sharing this with us! 🥰
Thank you so much for this amazing review! 💙 We're thrilled you and your boyfriend have been loving them for over a year now.
Thank you for recommending us! 🥰
R
Roxana · 写过 3 条评价 · 已认证 · 体验于 2025-10-16 ·
★★★★★
我喜欢这些手镯
我喜欢这些手镯。当我和丈夫分开时,它帮助我感觉联系更加紧密。
Bond Touch 回复2025-11-22
Thank you for your lovely feedback! We love to know our products can make lives and relationships a little easier!
We're sorry this experience didn't go smoothly. 😔
Your parcel has been received and your refund has been processed - you should see it reflected shortly.
Thank you for the feedback. 💙
我必须给五颗星,因为我和我丈夫买了两个手镯,拿到手镯三天后,我丈夫的手镯在他不知情的情况下从手腕上脱落了,我本来打算退回我的,因为只有一个手镯是没有用的,在与客户服务人员交谈后,他们决定给我们发一个替换手镯,因为我们刚刚购买了它们,而我想退回我的手镯,所以他的手镯今天到了,我只想说我们对客户服务处理整个情况的方式感到非常高兴,所以感谢您更换他的手镯,因为我们非常喜欢他们,我一定会推荐购买 Bond 手镯给我所有有兴趣购买的家人和朋友,谢谢
Bond Touch 回复2025-11-06
Thank you so much for giving us a chance to make things right! 💙 We're really glad our team could send you a replacement so quickly - losing a bracelet just three days in would have been so frustrating.
We're thrilled you and your husband are loving them now, and we truly appreciate you recommending us to your family and friends. Your trust means everything to us! 🥰
This is so wonderful to hear! 💙 We're thrilled the Bond Touch is already strengthening your relationship after just a few days.
We're glad you're loving the battery life and design upgrade! The clasp should get easier with time as it breaks in.
Thank you for the recommendation - this really made our day! 🥰
We're really sorry to hear this. 😔 This isn't the experience you should have had, especially as a gift for your long-distance relationship.
The touch responsiveness and setup issues you're describing aren't acceptable, and we'd love the chance to make this right. Please reach out to our support team so we can help troubleshoot or offer a solution.
Thank you for the honest feedback - we really appreciate it. 💙
We're sorry about the battery life and tap responsiveness issues. If you'd like, please reach out to our support team so we can help troubleshoot or make this right.
We're glad you're still enjoying them overall! 🥰
N
Nee · 写过 1 条评价 · 已认证 · 体验于 2025-10-15 ·
★★★★★
0 星!
订单从未收到。没有客户服务。告诉我的订单“正在调查中”,然后通讯就停止了。
Bond Touch 回复2025-10-30
Hi Nee, Sorry to hear that! As per looking at the details of the order the reissue has been sent, please be so kind as to check you email for the communication! And let us know if you need more assistance!
Thank you!
J
Junue S · 写过 1 条评价 · 已认证 · 体验于 2025-10-15 ·
★★★★★
这让我和男朋友的距离更近了……
即使我们分开,它也让我和男朋友更加亲近。
Bond Touch 回复2025-10-31
This is so heartwarming! 💙 We're so glad Bond Touch is keeping you two connected. Thank you for sharing this with us! 🥰
L
Lau · 写过 3 条评价 · 已认证 · 体验于 2025-10-13 ·
★★★★★
好产品
好的产品,关于运输时间的良好沟通,我非常满意。
Bond Touch 回复2025-10-31
Thank you! 💙 We're so glad you're satisfied with everything. We really appreciate the feedback!
S
Sarah W · 写过 1 条评价 · 已认证 · 体验于 2025-10-21 ·
★★★★★
令人难以置信的理解和细心
我从最初就有了 Bond Touch 手镯,直到现在才使用保修,所以我对联系感到紧张。但他们非常理解并关注我的问题!我的 bond 4 手环使用了不到一年,传感器变得过于敏感,所以他们给我寄了一个替换件,但替换件由于某种原因发出了嘎嘎声。所以他们给我寄了另一个替代品。服务非常好,很友善,很快就解决了问题!
Bond Touch 回复2025-10-31
Thank you for sticking with us since the original Bond Touch! 💙
We're so glad our team could make things right, even though it took a couple of tries. Your patience and loyalty mean the world to us! 🥰
Thank you so much! 💙 We're really glad we could help you quickly!
C
Corneal Lubbe · 写过 4 条评价 · 体验于 2025-09-20 ·
★★★★★
买了他们家的除尘螨吸尘器
从他们那里买了一个除尘螨吸尘器。没有回应,只是偷了我的钱然后消失了
Bond Touch 回复2025-10-30
Hello Corneal! Sorry to hear you have experienced this with a seller, we do not sell dust mite vacuums and there might have been a confusion the the company you would like to have reviewed, please be so kind as to check the official site www.bond-touch.com! Thank you for your patience!