Bond Touch

Does not work well

Does not work well Customer support is ghosting me to avoid refund

Connected despite distance

Love to be able to connect with my older sister without words no matter what is going on in our lives.

Staff was friendly and efficient!

Staff was friendly and efficient! Thanks Barbara!

The package hasn't been received and…

The package hasn't been received and keeps being returned to the sender. It's impossible to simply drop it off at a collection point and then pick it up

Bond Touch Replacement.

I had one of my Bond Touch stop working. I had to go through the Support chat becaus the e-mail support did not work so that is why only 4 Stars. But after i got in touch with a Person from the Support Team the Support i got was supperb. Got the Bond Touch replaced in no time with fast shipping and now am able to connect with my Partner again.

No customer service, AI chatbot does not have authority to manage orders. Customer service does not follow up

The product is still in delivery so I cant comment on that. Bond Heart pendant is out of stock without any ETA on when it will get back. The customer service did not respond even after a week. Order cancellation request didn't get reviewed before shipping even though i put it in 1h after payment. Order got shipped 48 hours after payment without the cancellation request getting reviewed. Discount codes does not get applied on checkout automatically even after you click on "use at checkout". It only gets copies onto the clipboard. The order total and subtotal is ambigous. Tax calculations are confusing. The AI chatbot is Just a time waster. Does not provide information or help regarding the order. It can't ma age cancellation request. Even though the chat ot said a customer service representative will be in touch with me within 48 hours of the chat, they still didn't reach out éven though I left accurate contact information. If you have any problem with the order the customer service team is basically non existent.

Fast shipping

Fast shipping, excellent product, been using the bracelet with my boyfriend for a while now, its Great^^

Very cool and function as expected. Straps are a bit rubbish

They’re good, and really cool for my girlfriend and I who love being able to use this when we can’t text (at work etc). However, my first unit developed battery problems and refused to charge - support sent out a replacement without much of a fuss so that was lovely! Secondly, the straps themselves are not the best. Both mine and my girlfriends’ would come undone with just an accidental brush. This happened to me while I was travelling for work and I have therefore lost it entirely. Fell off my wrist without me noticing while going between trains. Down another £87. Very annoying

I was getting this for me and my…

I was getting this for me and my husband because we are in the military and I never received it and I still haven’t got my refund for not receiving yet and there’s no number to contact the number. I tried to contact told me to try again tomorrow.

I love it so much

I love it so much. Thanks ❤️

Fantastic!!

Fantastic!!! Love this ❤️

Love it

Love it really makes me know when he thinks of me got a new chain for mine ❤️

Great Idea, Maybe A Few Tweaks

The bracelet isn't as sensitive to touch as I would like, but my partner and I love our bracelets as a (for the moment) long distance couple.

Fast shipping

Fast shipping. Easy to use. Love for keeping in contact with my daughter.

Great Products!

Shipping was quick. My only "complaint" is that the order containing solely replacement items--charger, bracelet bands--was received in a bubble envelope that had clearly been crushed in transit. And, the replacement bands that were intended to be gifted arrived with their boxes mostly open and creased. Which isn't a good look for items being gifted. Overall, though, I am satisfied with the products. The BT4 bracelets work as advertised. The app is a nice touch and easy to use. Set up of the BT4 bracelets wasn't difficult. The bracelets seem to hold their charge for a while.

Satisfying Splurge Spend

I started with a BT Heart--which is awesome--because I wasn't enthused about always having to have my phone around [and bluetooth on] in order to use the bracelet. But, I must say, it makes me smile each time I feel the buzz of the bracelet from my partner. In full transparency, I admit, initially, I was a bit concerned that the BT4 bracelets might not be accurate or worth the money spent for the devices. Because when we initially set them up, and were physically in each other's presence, the touches were not transmitting. Oddly enough, once we were apart--back in our individual "home" States--the bracelets began to function perfectly. We have only been using the BT4 bracelets for about a week. In that time, I have only charged my bracelet the initial time, prior to setup. And my bracelet is just reaching 50% now. I can't say exactly how many touches have been transmitted in the week's time, but we definitely send touches back and forth throughout the day and night. The app is interesting in the sense that the bracelet home and the message/private chat parses the touch history out in a manner that, to me, seems inconsistent. Though, between the 2, all the touches transmitted are available to access. Overall, though, the features of the BT app are novel, fun and easy to use. These BT4 bracelets are a great little splurge purchase that, though not necessary, add an aspect of variety to the intimacy and connection in the relationship. Recommend. And, I would purchase BT items again.

Bracelet FALLS OFF!

These bracelets are literally perfect except for one thing The locking mechanism that holds it on isn’t secure enough. Random times you’ll be walking and realize your bracelet just isn’t there anymore, and you’ll freak out wondering how it popped off and where and when?? Other than that, perfect product.

Customer service is awful

They do care about their customers.

Update: Bond Touch has sent me a replacement for which I am grateful. Original review: I have purchased multiple Bond Touch bracelets and I pre-ordered 3 Bond Hearts when they were released in 2022. I just went through my receipts from 2021 to present and I have given this company: 8/29/2021: $121.06 (two bracelets) 10/05/2021: $30 (mesh band) 12/31/2021: $30.11 (mesh band) 10/06/2022: $89.99 (Bond Heart pre order) 10/09/2022: $74.54 (replacement bracelet) 10/31/2022: $179.98 (pre order, 2 Bond Hearts) 11/28/2022: received a message that there would be a 3 month delay in shipping the heart preorders 5/4/2023: $74.19 (replacement bracelet) 5/4/2023: $26.88 (eco band) 5/18/2023: $30.11 (replacement metal mesh band because the old one was coming apart and scratching my wrist open) That's $656.86 total. My bond heart no longer works so I reached out on March 19th for help. At no time when I pre-ordered the hearts was there any mention of a "one year" warranty. After 11 days of receiving no response to my multiple queries (despite being told I would receive a response in 2 business days)and at least 4 follow ups on my part, I finally received a message citing the "one year warranty" and apologizing for the "inconvenience". The company "hopes [I] understand" that unless I spend another $100, the heartbeats are gone forever. I have just gone through all of my emails and nowhere is this "warranty" cited for the pre-orders of the hearts. I have spent $656.86 over the years and have recommended Bond to multiple people, and now I can no longer access the stored heartbeats of my loved ones unless I purchase another Bond Heart which is apparently only going to be under warranty for one year, presumably because the company now knows they don't last. Do not waste your money on the hearts; you'll end up devastated when your loved one is no longer around and you can't feel the heartbeat without spending $100 every year to replace it. I have repeatedly asked for them to show me where, when I pre-ordered the hearts, there was documentation of this alleged one year warranty; to date, nobody has done so. I understand that companies may not give lifetime warranties, but they are marketing the hearts as a way to store the heartbeats of the people you love, knowing full well that many of their customers are going to use this product for loved ones that are elderly, or sick, but then they pull a "gotcha" when you can no longer play the heartbeats after a year. Don't add to your grief, just steer clear. This is the response I finally received, verbatim: Thanks for getting in touch, According to our record, your order was purchased more than a year ago. Unfortunately, as your order is no longer within the 1-year warranty we offer to our customers, we are unable to offer you a replacement. We're sorry for the inconvenience caused, we hope that you understand

I'm in love

The bond touch has been an amazing product for my boyfriend and I. We have been using it for 2 years and we just purchase the new version. We absolutely love it! 💕