Bond Touch (bond-touch.com) has a 3.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 71 of them were added in the last 12 months. Last updated 2026-08-11.
me and my man love it already. he goes away every month for a weekend for marine drills so i think it’s gonna be useful. he wrote me a paragraph saying he loves it appreciate it.
This is so sweet! 💙 We're thrilled you and your man are already loving it. Knowing it'll help you stay connected during his Marine drills makes it even more special. Thank you for sharing this - and tell him we appreciate his kind words too! 🥰
Set up was a bit hard but 1000% would do it all over again, me and my best friend can now send quick messages on the go with a beautiful variety of colors. <3333
This is so lovely! 💙 We're so glad you and your best friend are loving the color variety and staying connected on the go. Thank you for sharing this with us! 🥰
I ordered my package on Christmas Day and still haven’t received it. Customer service has been awful as I haven’t heard back from anyone. At this point I would like a full refund of my purchase because the bracelets won’t come in time for me and my partner.
We're truly sorry for the delay and for not responding to you sooner. 😔 This isn't the service you deserved, and we completely understand your frustration. Please reach out to our support team right away so we can process your full refund immediately. We want to make this right for you. Again, we're really sorry we let you down. 💙
Customer service is terrible and located outside of the US. The FB messenger link keeps redirecting me to a customer service rep who has messed up my order 3 times. It was a Christmas gift, still not received. First package delivered to a wrong address and not recovered. Had to go through the shipper before Bond would even look at the issue, their issue. I got them to replace and reship the order, only this time only one Bond Touch showed as being delivered when I ordered 2. New order supposedly sent today. Will it be right? No idea. For all of the inconvenience, I asked if I could donate the single extra Bond sent. No response other than I need to print a return label and get it back to the carrier for THEIR mistake. Was a loyal customer for version one. No more. Avoid this company at all costs. The outsourced customer service has language barriers. I sent over 12 emails to get where I'm at with this and I told them that is unacceptable. I cannot recommend Bond and I haven't even received it yet, a month later. Asked for the CEO. No response. I will update with hopefully a more positive review if I ever receive the promised and paid for product and that they actually work. Hoping this is just a holiday craziness mistake, I'm just frustrated with how much proof I had to provide to get the 2 Bonds I purchased when their "fix" was a full replacement but basically missing half of the order. I'm not sure how customer service based in Lisbon is not technically outsourced? They may be Bond employees but they are not located in the US and yet are handling all customer service inquiries. Call it what you want. I'll just call it customer service I never want to deal with again.
We're truly sorry for everything you've been through with this order. 😔 This is absolutely not the experience you should have had, especially with a Christmas gift. You're right - the shipping errors as the 1st order had been delivered but not found as per the communication and proof of postage, was unacceptable. As the mistake was made after, we took full responsibility and another full replacement order with express service was provided. Your full replacement order (both Bond Touch devices and band ) has been issued and will be delivered tomorrow as per the tracking of this latest order. Our customer service team will be reaching out to you directly via email and Facebook Messenger to make sure everything is resolved and to address the inconvenience this has caused. For clarification, our customer service is not outsourced - our team is based in Lisbon, Portugal. Thank you for your patience through all of this, and we hope we can assist you 💙
It's such a lovely idea and is easy to set up
Thank you so much! 💙 We're so glad you found it easy to set up and that you love the idea. We appreciate you sharing this! 🥰
Terrible service. I’ve been trying to return my purchase for a month and they are so unresponsive. The courier they were supposed to have arranged has failed to get into contact and I’m struggling to return the goods. Their return address has now come up as not being validated on the FedEx website so I have concerns that my return will even be received. It really shouldn’t be this hard to return such an expensive item. I do not recommend
We're truly sorry for this experience. 😔 Please keep contact with the support team directly right now so we can prioritize your return and make sure it gets sorted immediately. We need to fix this for you. Thank you for bringing this to our attention. 💙
Love love love! Love the way I can tell my significant other I’m thinking about them
This makes us so happy! 💙 We love that you can share those little "thinking of you" moments. Thank you for sharing this with us! 🥰
Just an amazing way to feel close I bought these on amazon for me and my boyfriend. They have been amazing and we've never felt closer. I reccomend these to everyone! We've had these for over a year, the battery life is amazing it lasts over a week. (for us atleast) Its just an amazing amazing product. I cannot say enought things. I do reccomend taking it off in the shower. It is waterproof and it still works fine. I think the heat of the shower and the water wears the appearance over time.
Thank you so much for this amazing review! 💙 We're thrilled you and your boyfriend have been loving them for over a year now. Thank you for recommending us! 🥰
I ADORE these bracelets. It has helped my husband and i feel more connected when we are apart.
Thank you for your lovely feedback! We love to know our products can make lives and relationships a little easier!
I found it not user-friendly.I also found there's no phone call to talk to an actual human. Finding your way around for returning things was a nightmare trying to get a return label was another nightmare. Now waiting for my refund. We will do another survey on how quick the refund comes back. Thank you concern customer.
We're sorry this experience didn't go smoothly. 😔 Your parcel has been received and your refund has been processed - you should see it reflected shortly. Thank you for the feedback. 💙
I have to give five stars because me and my husband had purchased two bracelets and three days after getting them my husbands bracelet came off his wrist without him knowing and I had planned to return mine since it would have been useless to have only one bracelet well after speaking with customer service they decided to send us a replacement bracelet for him beings we had just purchased them and with me wanting to return mine so his bracelet arrived today and I just have to say how pleased we are with the way customer service handled the whole situation so thank you for replacing his bracelet because we absolutely love them and I will definitely refer buying a bracelet from bond to any and all of my family and friends that are interested in purchasing one thank you
Thank you so much for giving us a chance to make things right! 💙 We're really glad our team could send you a replacement so quickly - losing a bracelet just three days in would have been so frustrating. We're thrilled you and your husband are loving them now, and we truly appreciate you recommending us to your family and friends. Your trust means everything to us! 🥰
My boyfriend and I have only been using these a few days but it has definitely strengthened our relationship. We can let each other know we’re thinking of each other ehen a text is difficult. The battery life on the touch itself is amazing so far and it doesn’t drain my phone too much with having to keep the app open. One thing I’ve noticed is it’s hard to get the bracelet on at times, but I’m assuming that will get easier with time. This version is so much better than the original that I used with a friend. This version is a lot more fashionable and goes with whatever I’m wearing being white. I would definitely recommend!
This is so wonderful to hear! 💙 We're thrilled the Bond Touch is already strengthening your relationship after just a few days. We're glad you're loving the battery life and design upgrade! The clasp should get easier with time as it breaks in. Thank you for the recommendation - this really made our day! 🥰
I got these as a gift for my long distance boyfriend and I and we’ve had nothing but trouble with them. They have extreme issues responding to our touches at all and the setup was not very intuitive. We’ve tried using them a few times and it’s been frustrating and pointless each time. Very disappointing for the price I paid.
We're really sorry to hear this. 😔 This isn't the experience you should have had, especially as a gift for your long-distance relationship. The touch responsiveness and setup issues you're describing aren't acceptable, and we'd love the chance to make this right. Please reach out to our support team so we can help troubleshoot or offer a solution.
My fiance' and I are enjoying the buzzers, but I feel misled slightly. 1. The 3 day battery life. No. From 9am to 10pm the battery falls below 20%. 2. Two taps to wake it up. No. They are often unresponsive for several taps. You have to press on it fairly hard to get it to recognize you're tapping it. Other than those two things, we are enjoying them.
Thank you for the honest feedback - we really appreciate it. 💙 We're sorry about the battery life and tap responsiveness issues. If you'd like, please reach out to our support team so we can help troubleshoot or make this right. We're glad you're still enjoying them overall! 🥰
Order never received. No customer service. Told my order was “under investigation” and then communication ceased.
Hi Nee, Sorry to hear that! As per looking at the details of the order the reissue has been sent, please be so kind as to check you email for the communication! And let us know if you need more assistance! Thank you!
It's brought my boyfriend and I closer even when we're apart.
This is so heartwarming! 💙 We're so glad Bond Touch is keeping you two connected. Thank you for sharing this with us! 🥰
Good product, good communication regarding shipping times, I'm very satisfied.
Thank you! 💙 We're so glad you're satisfied with everything. We really appreciate the feedback!
I have had bond touch bracelets since the original, and never had to use the warranty until now, so I was nervous about reaching out. But they were incredibly understanding and attentive to my issue! I had a bond 4 bracelet for a little under a year and the sensor was becoming overly sensitive so they sent me a replacement, and the replacement made a rattling noise for some reason. So they sent me ANOTHER replacement. Very wonderful and kind service, very quick to fix the problem!
Thank you for sticking with us since the original Bond Touch! 💙 We're so glad our team could make things right, even though it took a couple of tries. Your patience and loyalty mean the world to us! 🥰
Great service and got everything replaced very quickly
Thank you so much! 💙 We're really glad we could help you quickly!
Bought a dust mite vacuum from them. No response, just stole my cash and dissappear
Hello Corneal! Sorry to hear you have experienced this with a seller, we do not sell dust mite vacuums and there might have been a confusion the the company you would like to have reviewed, please be so kind as to check the official site www.bond-touch.com! Thank you for your patience!
102 reviews matching