Brilliant Earth

Hi Natalie, we appreciate you choosing Brilliant Earth for such a special purchase and we sincerely apologize for the experience you've described. We understand how deeply important your wedding day was, and we're sorry we fell short of the experience you deserved. We appreciate you taking the time to speak with our team and share your experience. Please don't hesitate to reach out if we can help in any other way.

Hi Alex, we appreciate you taking the time to share your experience and speak with our team. We sincerely apologize for the delays you experienced with your order and understand how incredibly important it was to have your ring in time for your wedding. We're glad to see your order has since been delivered and we hope you were able to enjoy your special day. Please don't hesitate to reach out if there is anything else we can do to help.

Hi Jean, we appreciate you choosing Brilliant Earth for such a special purchase and we apologize for the experience you've described regarding your repair needs. Our team was hoping to reach out to you to learn more about your experience, but we are having trouble finding you in our system. Can you please message us at [email protected] with the best contact information to reach you?

Hi Leon, we appreciate you choosing Brilliant Earth for such a special purchase and we apologize for the experience you've described regarding your repair needs. Our team was hoping to reach out to you to learn more about your experience, but we are having trouble finding you in our system. Can you please message us at [email protected] with the best contact information to reach you?

Thank you so much for this glowing review! We're thrilled to hear that your tennis bracelet exceeded expectations — it truly sounds stunning. We're also glad the return process was smooth and seamless for you. We appreciate your enthusiasm and your recommendation to others. Enjoy wearing your beautiful new bracelet!

Thank you so much for sharing such a detailed and thoughtful review! We are thrilled to hear that your experience — from your appointment at our NYC boutique all the way through resizing — went smoothly. It means a great deal to know the process felt seamless and that you felt well taken care of at every step. Congratulations on your engagement and upcoming wedding! We hope you enjoy wearing your rings for many years to come.

Hi Paul, thank you for taking the time to share your experience and speak with our team. We understand we did not meet your expectations for such an important purchase, and we are glad we had the opportunity to connect with you directly. As we discussed, resizes on domestically purchased rings require the item to be returned to the US due to international duties and tax requirements. Please don't hesitate to contact us if you have any additional questions or concerns.

Hi, we're so glad to hear about your experience and appreciate your feedback!

Hi Rebecca, we appreciate you choosing Brilliant Earth for such special purchases and we apologize for the experience you've described regarding your repair needs. Our team was hoping to reach out to you to learn more about your experience, but we are having trouble finding you in our system. Can you please message us at [email protected] with the best contact information to reach you?

We appreciate you choosing Brilliant Earth for such special purchases and we apologize for the experience you've described. Our team was hoping to reach out to you to learn more about your experience, but we are having trouble finding you in our system. Can you please message us at [email protected] with the best contact information to reach you?

Thank you for taking the time to update your review and share this thoughtful feedback. We’re grateful you gave us the opportunity to follow up, listen, and work toward an outcome that restored your trust—your experience and satisfaction truly matter to us!

Hi John, thank you for sharing your experience. A digital diamond certificate link was included in your shipment confirmation email on 2/12, and a team member has since reached out directly to resend that link and ensure you have everything you need. We look forward to speaking with you.

Hi Singh, thank you for sharing your experience. We take diamond availability and pricing integrity very seriously — our inventory is managed with full transparency. Our team was hoping to reach out to you to learn more about your experience and make things right, but we are having trouble finding you in our system. Can you please message us at [email protected] with the best contact information to reach you?

Hi Barbara, thank you for your patience throughout this process, and we're so glad your pieces arrived and that you love them! We're sorry to hear the delivery experience didn't meet the standard we strive for but we are grateful you took the time to speak with us as we worked to make this right. Please don't hesitate to reach out with any further questions or concerns — we're happy to help.

Hi Gio, we appreciate you choosing Brilliant Earth for such a special purchase and we apologize for the experience you've described regarding your repair needs. Our team reached out to you directly to learn more about your experience and discuss how we can make this right. We look forward to speaking with you.

Hi Aubrey, we appreciate you choosing Brilliant Earth for such a special purchase and we apologize for the experience you've described regarding your repair needs. Our team reached out to you directly to learn more about your experience and discuss how we can make this right. We look forward to speaking with you.

We're thrilled to hear you love your necklace! Thank you for your kind review and for shopping with us.

Hi Chris, thank you for taking the time to speak with us about your experience. We appreciate the opportunity to address your concerns directly. Please don't hesitate to contact us directly if you have any additional questions or concerns.

Hi Suz, we appreciate you choosing Brilliant Earth for such special purchases and we apologize for the experience you've described regarding your repair needs. Our team was hoping to reach out to you to learn more about your experience, but we are having trouble finding you in our system. Can you please message us at [email protected] with the best contact information to reach you?

Hi Jenny, we appreciate you choosing Brilliant Earth for such special purchases and we apologize for the experience you've described regarding your repair needs. Our team was hoping to reach out to you to learn more about your experience, but we are having trouble finding you in our system. Can you please message us at [email protected] with the best contact information to reach you?