Brilliant Earth

We're so happy to hear Dimitri could help bring your vision to life! Thank you for choosing Brilliant Earth.

We're truly sorry to hear about your experience. Missing a special occasion due to delivery delays is incredibly disappointing, and we sincerely apologize for falling short of your expectations during such an important time. Our team reached out to learn more about your experience and see what we can do to turn things around. We look forward to speaking with you soon.

Thank you for this wonderful feedback! We're so glad our team could help guide you to the perfect choice, and we're honored to have been part of your engagement journey. Congratulations, and thank you for recommending us!

We're so thrilled to hear about your experience with Abiy and Diana! It sounds like you found the perfect diamond, and we couldn't be happier for you both. Congratulations on your engagement!

We're so glad you love your new necklace and can't wait to work with you again!

We're thrilled to hear about your experience with our team and thank you for this kind review.

We're thrilled to hear that! We aim for a helpful and laid back environment in our stores, so we're pleased to hear about your experience with our team.

We're so thrilled to hear that, thank you for shopping with us!

We're so happy to hear you had a great experience and hope you love your new items!

Hi Micaela, we are sorry to hear the product that you received did not meet your expectations. We'd love to connect with you to learn more about your experience, but we're having trouble locating your information in our system. Could you please reach out to us at [email protected] with your contact details so we can follow up with you?

We're so happy to hear about your experience, thank you for your feedback!

We are so happy to hear that you had such a wonderful experience! It means a lot to us that we met your expectations and dreams. Thanks!

We're happy to hear that you found our staff knowledgeable and professional. We're also glad you felt valued during your interactions and that you were satisfied with the diamond's quality and value.

Hi Raven, thank you for your order! We've looked into your delivery and noticed the shipping address on file was missing an apartment number, which can impact delivery timelines. We're reaching out directly to ensure we get your wedding band to you as quickly as possible. We're committed to making this right and helping you celebrate your special day. We look forward to speaking with you soon.

Hi Rodrigo, thank you for sharing your experience. We're glad we had the opportunity to speak with you and provide a resolution to make things right. Please don't hesitate to reach out if you have any additional questions or concerns—we're always here to help!

We're happy to hear that you found shopping easy and convenient! We're glad the gift was a hit and that the packaging was well-received. Thanks for your feedback!

We're happy to hear that you had a great experience and appreciate the quality of our craftsmanship and materials. Thank you for your high recommendation!

Hi Connor, thank you for sharing your experience! . You can easily manage your communication preferences using the unsubscribe link at the bottom of our emails, and our team is also happy to help adjust your preferences directly. We've reached out to see how we can make things right and look forward to speaking with you soon.

We're happy to hear that our staff's product knowledge and assistance were helpful to you. Thank you for your positive feedback!

We appreciate your feedback and are glad you like the packaging and ring's quality. We value your thoughts on the price of our 14k ring.