BrokerFish is an independent international health insurance broker, not an insurer. Brokerfish Ltd is a licensed Labuan Insurance Broker (Licence No. BS200863), and since 2008 we have helped expatriates, internationally mobile families, retirees abroad, remote workers and employers choose and keep the right international private medical insurance (IPMI).Compare it yourself with BrokerFish Navigator, free and without signing up, at navigator.brokerfish.com. Every premium is calculated from the insurer's own current rate table for your ages, country of residence, nationality and chosen options, never an indicative range. Change the deductible, co-pay, out-patient limit, dental, maternity or area of cover and the price recalculates. Plans are ranked by premium, and commission is not an input. Each plan shows what it covers benefit by benefit, scores for cover, small print and the insurer, and a comparison you can save as a PDF. Most plans can be applied for online, and a licensed adviser reads every application before it goes to the insurer.Our panel covers 22 plan ranges from 15 insurer groups, including Allianz, April, Cigna, Expacare, Expatriate Group, Foyer Global Health, IMG, Luma, Morgan Price, Now Health International, Optimum Global, Pacific Cross and William Russell, plus local plans for Malaysia and Thailand. Others, such as Bupa Global, are quoted on request.Advice does not stop at the price. We explain plan levels, areas of cover, deductibles, co-pays, waiting periods and exclusions; we know which insurers have accepted which medical histories before, and arrange cover on full medical underwriting, moratorium or continued-cover transfer terms. After you buy, we help with claims, renewals, upgrades and policy changes. For companies we arrange group medical plans for expatriate and local staff, dependants and globally mobile teams.You pay the insurer directly and BrokerFish charges no fees; we may receive commission from the insurer. A premium on Navigator is a quotation, not an offer of cover: the insurer's underwriting sets the final terms.Questions: [email protected] or WhatsApp +60 17 240 7548.
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for their attentive approach, noting that advisors are always ready to help and communicate effectively. People emphasize that the overall service is efficient, reliable, and entirely focused on meeting individual client needs.
Reviewers highlight that advisors provide thorough guidance, carefully explaining every detail to make complex international procedures smooth and stress-free. Consumers value the rapid response times and ongoing assistance provided when navigating various insurance options and policy renewals. Clients feel fully supported from the initial consultation all the way through to final contract completion.
Hans is a great broker -- always reachable and always replies on time, and addresses concerns properly.
Would have given a 5 star rating if not for the ff concerns:
- called the hotline 12 August of last year re an outpatient claim/reimbursement to be filed, and the i was told that I will receive an email advise re the next steps, which I did not receive until 3 September, quite a lengthy amount of time between the call made and the email sent
- The claimable amount was minimal so I decided not to proceed with the claim anymore. Just pointing this out to help improve your clients' future claims experience
- On another note, when I renewed my premiums for another year, I found the interface quite confusing and mistakenly paid for all the quarterly premiums at once, instead of enrolling for auto-charge quarterly payments like I did the previous year. I had to seek assistance from Hans to correct this transaction. Perhaps you can improve the user interface to avoid future similar incidents
Brokerfish Limited 回复2026-06-13
Hi Victor,
Thank you very much for your kind words and for being a valued Brokerfish client. We are very pleased to hear that you have been happy with Hans’ support and responsiveness.
We also appreciate you taking the time to share this detailed feedback. The long response time you experienced after contacting the provider’s hotline is certainly a concern. As a general note, the hotline is mainly intended for pre-approvals and emergencies, while general claims questions are usually best handled during office hours or by email. That said, if you ever do not receive a reply within 2–3 days, please let us know and we will follow up with the insurer on your behalf — usually immediately, and at least within 24 hours.
Your feedback regarding the premium payment interface is also very helpful. This is an external provider system that the insurer use, but we agree that the installment payment options could be made clearer. In particular, it should be easier to select only the first installment and then be given a choice, on the same screen, to set the remaining payments to be collected automatically on their due dates. We will share this feedback with the insurer/provider.
Thank you again for your trust and for helping us improve the overall client experience.
The Brokerfish Team
Hans provides thorough support and guidance on suitable packages. He is always quick to respond to any queries making the transactions very stress free.
Brokerfish Limited 回复2026-06-11
Hi Justin,
Thank you very much for your kind review. We are delighted to hear that Hans was able to provide thorough guidance and make the process smooth and stress-free for you.
We truly appreciate your trust in Brokerfish and are always happy to assist whenever needed.
Best regards,
The Brokerfish Team
Generally a good service however probably through no fault of his Hans was unable to negotiate an affordable renewal premium for my wife and me so after many years positive experience with Brokerfish we have reluctantly decided not to renew our policy.
Brokerfish Limited 回复2026-06-11
Hi William,
Thank you very much for your review and for being a valued Brokerfish client for so many years. We truly appreciate the trust you have placed in us over that time.
We are sorry that we were not able to find a renewal solution at a premium level that made sense for you and your wife, despite exploring the available options. We fully understand your decision to self-insure, particularly considering the reasonable cost of medical treatment where you reside.
It has been a pleasure assisting you over the years, and we wish you both all the very best.
Best regards,
The Brokerfish Team
Excellent service from Hans and his team. I've been a client for several years and highly recommend them
Brokerfish Limited 回复2026-06-11
Hi Andrew,
Thank you very much for your kind review and for being a loyal Brokerfish client for several years.
We are delighted to hear that you have been happy with the service from Hans and the team, and we truly appreciate your recommendation.
Best regards,
The Brokerfish Team
Thank you very much, Mads, for your kind words and for taking the time to leave a review. We are very pleased to hear you had a great experience with our service.
The Brokerfish Team
Hans was exceptionally attentive and patient. I was a hard customer, I had a million questions spanning everything about insurance. He found me a solution for my exact needs, answered every single question at length, and remained professional throughout. He also got me in despite a precondition and without extra charge.
Excellent process, and greatly appreciated
Brokerfish Limited 回复2026-05-10
Thank you very much, Noam, for your kind review.
It was a pleasure assisting you. You asked many questions, but that is exactly the right approach when arranging medical insurance. It is always better to fully understand what you are buying, ask the right questions, and carefully read the policy terms and conditions before making a decision.
That part is especially important, because good insurance advice is not just about price. It is about understanding the cover, exclusions, limits, and how the policy will actually work when you need it.
I am also very pleased we were able to find a solution that matched your needs, including securing cover despite your pre-existing condition and without any additional premium loading.
Thank you again for your trust and for taking the process seriously from the start.
Hans Benn
Managing Director
Brokerfish Ltd
We were lost and Hans guided us to the perfect product very responsive and helpful
Brokerfish Limited 回复2026-04-20
Dear Lonnie and Billie, we are glad we could help you find a suitable policy and we remain at your service through the life of your policy.
The Brokerfish Team
The Website is very well designed, intuitive and providing links directly to the policy of each insurance; transparently.
On a side, I have an extremely useful support by email, that was providing me the best advice based on my real needs and particular context; and not trying to influence my decision in a particular way.
After contacting with more than 20 insurance companies and brokers, I decided to contract based on the suggestions from Brokerfish, with the most competitive price.
Brokerfish Limited 回复2026-04-12
Dear Juan,
Thank you very much for your thoughtful and detailed review.
We are especially pleased to hear that you found the website clear, transparent, and easy to use, as well as that our advice by email was helpful and tailored to your real needs and situation. That is exactly the kind of service we aim to provide.
It also means a great deal to know that, after speaking with so many insurers and brokers, you felt confident choosing cover based on our suggestions and that we could help you find a competitive option with good value.
Thank you again for your trust and for taking the time to share your experience.
The Brokerfish Team
I am using services of Brokerfish since 2016 and I am very pleased with their services, attentive approach to every single case and personal involvement. This is a great company to work with.
Brokerfish Limited 回复2026-03-09
Thank you David for being our long-term client, we genuinely appreciate your support and fine feedback. We remain at your service!
The Brokerfish Team
Brokerfish provided outstanding support when I encountered a challenge with one of the insurance companies. They resolved the issue quickly, which significantly sped up the entire process. The team is always helpful, responsive, and ready to take action whenever needed. I can highly recommend their services—truly a reliable and customer‑focused partner.
Brokerfish Limited 回复2026-02-19
Hello Carl Henrik,
Thank you for your kind review, we truly and humbly appreciate it. We are very happy we could step in, resolve the issue quickly, and help keep things moving. It’s a key priority to be responsive and proactive whenever you need support.
The Brokerfish Team
Hans explained everything clearly in advance, handled the process smoothly and was always responsive when needed.
I felt well supported and would definitely recommend working with him.
Brokerfish Limited 回复2026-02-09
Thank you Florian, we truly appreciate your trust in us and the guidance we gave you on private medical insurance. We remain at your side through the life of your policy and please do let us know if you need any assistance.
Hans Benn
The Brokerfish Team
My experience is based on Hans Benn.
I have not found a more competent, service-minded and good advisor. And I have been in contact with many, after trying to find the best solution for my health insurance needs.
Brokerfish Limited 回复2026-02-07
Thank you Jorgen,
I am humbled by your fine words and it truly made my day! I remain at your service at any time.
Hans Benn
The Brokerfish Team
Hans Benn was incredibly helpful in arranging PMI for us as expats who have just moved to Greece with pre-existing health conditions. He helped us navigate the process to a successful conclusion - even while suffering from flu! I highly endorse Brokerfish and Hans.
Brokerfish Limited 回复2026-01-28
Dear Keith,
Thank you so much for taking the time to leave this review; it really means a lot!
I’m very happy we could help you put the right cover in place for your move to Greece.
Thank you as well for your kind words and recommendation. If you ever need help with claims, renewals, or any policy questions along the way, please don’t hesitate to reach out.
Warm regards,
Hans Benn
The Brokerfish Team
They're always quick to assist with fixes when the insurance companies make a mistake with renewal terms.
Brokerfish Limited 回复2026-01-22
Dear Jeff, thank you for your feedback. While insurers are well intended sometimes they do miss details that are key and very important to individual clients. We are always trying to help and correct any such errors.
The Brokerfish Team
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