We love to hear this about someone on our support team! Thank you for using BusyKid and allowing us to help make your experience better. If you have any issues in the future, you'll receive the same level of support from us.
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Lisa · 写过 1 条评价 · 体验于 2025-04-24 ·
★★★★★
诺玛(Norma)非常乐于助人,而且很及时……
诺玛对我的问题非常有帮助和及时。提交票证并获得回复非常简单。
感谢您提供简单的应用程序!
BusyKid 回复2025-04-29
Thank you for letting us know about the experience with our support team. We're very proud of the service we're providing and that team members like Norma get to hear praise for their efforts. Your experience is important to us and we vow to make it worthy of five stars.
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Kerri Rowlett · 写过 1 条评价 · 体验于 2025-04-24 ·
★★★★★
诺玛能够快速回应我的……
诺玛能够快速回答我的问题并帮助我更换新卡。 和她一起工作真是太好了!
BusyKid 回复2025-04-29
Thank you for using BusyKid and the five stars! We appreciate the opportunity to help you and proud that our team was there to stand by you quickly. Norma is one of our best! If you ever need help in the future, please let us know.
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cris · 写过 1 条评价 · 体验于 2025-04-22 ·
★★★★★
塔尼亚(Tania)非常乐意帮助我看看是否……
塔尼亚(Tania)非常乐意帮助我查看我的地址是否会获得批准。她非常好,强烈推荐
BusyKid 回复2025-04-23
Thank you so much for the five stars and the recommendation. Tania is one of our best agents and always going beyond to help. We'll make sure she hears you mentioned her. If we can ever help in the future, please let us know. Thanks - BusyKid
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Doug Reehill · 写过 2 条评价 · 体验于 2025-04-17 ·
★★★★★
很棒的经历!
我们已经拥有 Busykid 帐户很多年了,当我不得不更改地址并订购新卡时,Tania B 很快就提供了帮助,而且知识渊博。我期待着收到新卡并与 Busykid 待在一起!
BusyKid 回复2025-04-23
Thank you for being a long-time BusyKid family! We appreciate the kind words and five stars. Your cards will arrive soon and please let us know if we can ever help in the future. All the best to you and your family - BusyKid
We appreciate the kind words, praise for Norma and your family entrusting BusyKid to help teach your child some healthy financial habits. If we can ever help in the future, please let us know. Thanks! BusyKid
Thank you for being a long-time BusyKid family and allowing us to help you get replacement cards. Tania is one of our best agents always ready to solve any issues. Please let us know if we can ever be of service in the future.
We appreciate you being a long-time BusyKid family! We want your experience to be worthy of five stars, so we're excited to know we've achieved that goal. Please let us know if we can ever be of service in the future.
We're sorry that the ATM fees have upset you but there was really no need for a message to your support team that included profanity. BusyKid does not mandate the ATM fees. It's done by the card company and ATM owner, and is regulated the same as adult cards. Some bank cards wave the fee if using their machines but will charge for using a card at an out of network machine. The machine your child selected should have shown that a fee would be charged so a decision could be made to move forward or not. If it didn't, I recommend contacting the machine owner about showing one. Again, I'm very sorry that this upset you and we have no problem refunding the $2.50 if that would help make you feel better. My support team will do so if you contact them about it. Sincerely - Mike Prusinski, President
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Greg Cunningham · 写过 1 条评价 · 体验于 2025-03-17 ·
★★★★★
一直以来都提供优质的服务...
一直为他们提供优质的服务。 最近,诺玛帮助了我,她很棒,轻松快捷地处理好了一切!
BusyKid 回复2025-03-24
Thank you so much for letting us know how our support team is doing. I'll make sure to let Norma know you mentioned her. She's one of our best.
Thank you for using BusyKid and letting us know what your experience has been so far. While the chores in the app are pre-loaded with a money value attached, you can always change the value to zero if you want. Just go into the settings area, pick the child and the chore you want to change. If you need more assistance with this, our support team can walk you through it.
Thank you so much for letting us know your experience with our customer support team. Norma is one of our best and always ready to help someone out. If you ever have a question or concern, please let us know through email or you can use the chat channel inside the app.
Thank you so much for five stars and letting us know how the app is working for your family! If we can ever help with anything, please reach out to us at [email protected] or through the help tab inside the app.
We really appreciate the feedback on our customer service team. They are working hard to provide the necessary guidance on being successful using BusyKid. Feel free to reach out anytime you have a question or concern.
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Chris Dumas · 写过 1 条评价 · 体验于 2025-03-16 ·
★★★★★
支付孩子做家务费用的简单方法
支付孩子做家务费用的简单方法。自动津贴也很棒。
BusyKid 回复2025-03-16
Thank you so much for the 5 stars and letting us know how you feel about the Auto-allowance feature. If we can ever help with anything please reach out to us through [email protected] or chat inside the app.
Thank you for using BusyKid and I'm sorry that your experience wasn't what you had hoped for when you started. I was able to review your account and communications with my support team but I only found messages from you about an address change, fraud on a card where the charge was being refunded and you wanted to know how long it would take and the closing of your account. If I'm missing something else, please let me know so I can research it.
I know that changing our investment platform once may have not been the easiest transition for our customers but we've been able to provide a more robust feature for those who have used it.
The experience our customers have is the most important thing to me, so I'm sorry that we didn't perform well or some of our security features (like not allowing customers to update addresses) got in the way of a good thing. I'll share your comments with my team so we can learn from our shortcomings and improve. I wish you and your family all the best!
Sincerely - Mike Prusinski, President
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Brad Hulme · 写过 1 条评价 · 体验于 2025-03-11 ·
★★★★★
有一些关于待处理的问题...
有一些关于待处理的转账和银行卡问题的问题。诺玛与我一起工作并及时解决了所有疑问和问题。
BusyKid 回复2025-03-14
Thank you so much for allowing us to help! Anything we can do in the future, please let us know.
I'm sorry that this experience was difficult and left you frustrated. As I communicated with you via an earlier message, it appears that the BusyKid support team was timely in their responses but our card provider has not resolved the issue nor communicated properly. I believe this is being worked on now and you should have a resolution shortly. I'll continue to communicate with you until it is finished. I appreciate your time with BusyKid and wish there was something I could do to keep you with us. If so, please let me know. Sincerely - Mike Prusinski, President