Hi Dan, thank you for your feedback and for being a longtime ButcherBox member. We're sorry to hear that your recent experiences did not meet the standard you've come to expect from us. We understand how frustrating it is to encounter repeated issues and feel that resolving them requires more effort than it should.
We appreciate you taking the time to bring these concerns to our attention. Your feedback regarding both the product and your customer service experience will be shared with our team as we continue working to improve the member experience. We value your membership and hope to have the opportunity to restore your confidence in ButcherBox.
Hi Frank, thank you for your feedback. We're glad to hear you've been enjoying the quality of our products, though we're sorry your recent delivery didn't go as expected. While shipments can occasionally experience issues during transit, we understand how frustrating it is when an order is delayed or arrives damaged. We're glad a replacement order was arranged, and we'll continue working to improve the delivery experience.
Hi George, thank you for taking the time to share your feedback. We appreciate you sharing your experience, and we'll be sure to pass your feedback along to our product team for review as we continue working to provide the quality our members expect.
Hi Nila, thank you for your feedback. While we're glad you were home to refrigerate your order promptly, we understand how concerning it is to receive a shipment in that condition. If an order ever arrives damaged or with products that don't meet your expectations, please don't hesitate to reach out to our Customer Support team. We're happy to help by email, live chat through our website, or by phone at 855-981-8568.
Thank you again for taking the time to share your experience.
Thank you for your feedback. We're sorry to hear your recent order did not meet your expectations. We understand how important it is for our products to meet the quality standards our members expect. We appreciate you taking the time to share your feedback regarding the appearance of your ribeyes, and we'll be sure to pass your comments along to our team for review.
Thank you again for sharing your experience with us.
