Caden Lane

Hi Kathy, we are so happy you are loving Caden Lanes quality! Excited to see what the next subscription print will be👀

Hi Isaac, we always aim to keep things as clear as possible by including backorder details on the product page (just below the size selection) as well as in your order confirmation email. This helps set accurate expectations for shipping timelines. We’re so sorry for any confusion this may have caused, and we truly appreciate your understanding!

Thank you so much for taking the time to share your experience with us, we truly appreciate your honest feedback. We do aim to be as transparent as possible in our product descriptions, including outlining the materials used and noting that the design is printed on one side only. That said, we completely understand that the final product didn’t meet the quality you were hoping for, and we’re really sorry for that disappointment. Your feedback is incredibly valuable and will be shared with our team as we’re always working to improve both our products and overall experience.

We understand how frustrating it must have been to receive something different from what you expected, especially with the nursery artwork. We do our very best to be as transparent as possible when listing digital items—for example, this product is titled “Country Club Cuties Bundled Digital Nursery Wall Art | Green” and is described as digital artwork in the product details. We’re sorry for any confusion caused. Regarding your onesie, we know how important timing is, especially for baby items. We do provide backorder and shipping timeframe details on the product page (just below the size selection) as well as in the order confirmation email, so customers can plan accordingly, but we’re truly sorry this timeline felt unclear. We also want to sincerely apologize if any of our previous communication came across as anything less than kind or helpful, that’s never our intention, and we appreciate you bringing that to our attention. Your feedback means a lot to us, and we’ll be sharing it with our team as we continue working to improve both our product presentation and customer experience.

We understand how frustrating it must have been to receive something different from what you expected, especially with the nursery artwork. We do our very best to be as transparent as possible when listing digital items—for example, this product is titled “Country Club Cuties Bundled Digital Nursery Wall Art | Green” and is described as digital artwork in the product details. We’re sorry for any confusion caused. I do see that you shipping cost has been refunded for your order, yaaay!

Hi Susan, Thank you so much for sharing your experience! I am so glad we were able to get this resolved for you♥

We want to truly apologize for this situation, we never want to make you feel like you are being taken advantage of! This item would typically be final sale as it is not sold as a non personalized item, which is why this information was provided to you. It seems the rep may have missed where was specially ordered without personalization. No worries, I have opened the return for you, and you should now be able to return the item here: https://caden-lane-baby.loopreturns.com/#/

Oh no, we are so sorry to hear this, definitely not the experience we want you to have! I do see that the Gift Wrapping cost has been refunded to the original method of payment. We hope you give us the opportunity to get this right for your next gift♥

We sincerely apologize for any inconvenience this may have caused. While our team did have an additional day off, this did not impact the backordered item on your order. It appears the item was purchased as a backorder, which is also noted in your order confirmation email. We are so sorry!