Caden Lane (cadenlane.com) has a 3.5 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 36% give 1 star; The business has replied to 49% of negative reviews. Last updated 2026-08-10.
The promptness and willingness to help me. When my subscription item couldn’t be changed to another size, I was sent the return label and asked to pick my replacement. Caitlin is who I have been emailing and just absolutely wonderful.
After 2 to 3 weeks, I checked the status of the order to find out it was backordered! Nobody bothered to notify me! I cancelled the order and asked for a refund! I ended up ordering from Hannah Anderson and it's already been delivered!
I placed an order a month ago and none of my items were shipped. After finally contacting them, they responded back and said they would check into it, 2 days later after I wrote them again, they responded and said some of the orders were on back order and that the other items were in stock. Mind you it's been a month and the they said they will check on sending out the "in stock items." Super frustrated as some of my items are for school. Customer service was nice, but being nice doesn't matter when you're not helpful or resolving issues.
Ely was simply fantastic! They solved my issue, were friendly and polite! Thank you Ely!!
I hate that I even have to leave this review, but Caden Lane’s customer service is awful. My mom placed an order on July 5th and never received a confirmation email. The personalized item arrived quickly and she never received any tracking information. The rest of the order was sitting waiting to be fulfilled. I reached out around July 20th asking for an update and they claimed that the order had not shipped because an item was on back order, however, when my mom placed the order it showed that it was in stock and in her order history on her account it did not show the item was back ordered. It took a week for Caden Lane to respond and they never took accountability or tried to resolve the problem. This was the second time this situation has happened to my mom where she never receives an order confirmation or tracking. I’m so sick of their lack of communication and refusal to take ownership of their mistakes. Needless to say we will no longer be customers.
We got a gift for our newborn baby girl, the gift was ordered on May 12th and didn’t arrive until July 27th, we had no knowledge of the GIFT coming to us so when we contacted them to simply exchange for a different size we were met with “you’re outside the exchange window.” Absolutely insane it took so long to get to us and that we can’t exchange when we had no knowledge of the gift so now she has outgrown the items. Spend your money elsewhere and avoid at all costs.
Ely was AWESOME. So thankful my error was caught and my items were put into production!!! Not only does Caden Lane have darling items, their customer service is next level. XOXO
Bought the 2 piece big sister pajamas in size 7/8 for my 6 year old. They run very small and the material is SO THIN, one wash amd they were ruined.
This is a horrible company. Don’t never order a gift from these people. I ordered a swaddle blanket and a bunny, both embroidered with the baby’s name for my bosses first baby. They shipped them separately and the first one they shipped out my boss didn’t even know it was from me because they didn’t put that on the card Separately. I paid extra money for this to be shipped as a gift. How retarded could you be?shipping one gift is about retarded. If you’re shipping it separately at least put who it is from. No contact from customer service as to why anything. Merchandise is completely overpriced and overrated and this is junk that sits in a warehouse heads up. They ordered things in bulk and then they run it to have the child’s name put on. Disappointed with quality disappointed with customer service and disappointed as to how it was shipped, especially since I paid 12 bucks for a card. You people lackluster. Very disappointed, very disappointed. This was my boss. It was a humiliating factor.
I have bought numerous gifts, mostly personalized, and they all come out beautiful and I always receive compliments on them. I received everything fast and their customer service is amazing. I’m never disappointed and happily refer them to anyone.
Very impressed with knowledgeable, courteous, immediate replies to my inquires. Looking forward to seeing Sam’s t-shirt! Will update when he receives it
I ordered 1 knotted gown, 1 zipper pj and 1 card that was 6$$ saying who it was from! Weeks apart!!! Instead of sending the 3 items together as a gift, they sent them all one at a time!!! With the card arriving last !!!! Doesn’t make sense So frustrating. Save your money on the card !!! Ridiculous
Always great service and fun, different options to choose from! Would highly recommend!
The swaddle blanket is incredibly disappointing. The print is not clear and crisp and it is literally just a polyester piece of fabric. I’m too embarrassed to gift it. What I’ve bought on Etsy is much better quality. The customer service response was basically “We don’t see anything wrong with it.” This was my first and last purchase. Expensive lesson.
I ordered a swim suit in February that I realized wasn’t going to be delivered until June 23. I cancelled the order as it was a gift. They still charged and sent the swim suit. I now have to pay a restocking fee and pay the shipping fee to me and back. It is costing me a total of $19 to send a product back that I cancelled. There is no customer service didn’t respond to my cancellation and there is no one that answers the phone. Order at your own risk if there is a problem! I will never order from them again!
Hi there, Reviewing the previous communications, I see out team responded to your email on 4/21/2026 asking you to confirm the cancelation of your order so we are able to move forward with cancelling. We did not receive a response to that email which is why the order was not cancelled. As a courtesy I have the return shipping fee.
I ordered 2 sets of size 3 and 2 sets of size 4 They sent a newborn instead. I asked them to resend and semt a pic of the newborn one they sent. They said they needed a pic of the entire order ..my kids are not in town and trying to get a hold of the neighbor who recievd it is ridiculous. Order 100017808
I tried to place my order but the cart defaults to the 15% discount. I cannot remove it and when I try to use the 25% discount that was sent to me, It tells me invalid. I get only one code can be used. When I reach out for help. No response. I get another email. Flash sale. The clock hits 12pm. I enter the code. Shockingly says I got it. The 2 seconds it took to go from cart to checkout the code was removed. This company is a total joke. Bait and switch for sure. Contacted the BBB. Don't waste your time. They do not care about there customers since you get no response from these people.
I ordered two items, a custom embroidered outfit, which turned out properly and looks good, the second item I ordered was a book for fathers day, for my father. The book was a custom “grandpa and us” book. I was very disappointed with my experience. When the book arrived, I was surprised to find that much of the wording felt generic and seemed written more for a parent than a grandparent. For example, the book includes lines about “dropping me off at school every day” and helping tie shoes. While some grandparents may occasionally do those things, they are generally responsibilities associated with parents, and the overall message did not feel tailored to a grandparent-grandchild relationship. The content felt confusing and disconnected from the purpose of the gift. My father, who received the book, was also disappointed because many of the references simply did not make sense for their relationship. Instead of feeling personal and meaningful, it felt like a generic book with a grandparent title added to it. When I contacted customer service, they acknowledged that some of the wording might not align with customer expectations for a grandparent-focused gift, but they refused any refund or resolution because the item was personalized. The only alternative offered was that I resell the book myself. I understand that personalized items are often final sale, but I expected a product marketed as a grandparent gift to actually reflect a grandparent’s role. The wording seemed so out of place that I can’t imagine we were the only ones who noticed it. My father and I were disappointed. The product did not meet our expectations, and the customer service response left me feeling like I wasted time and money on a gift that was supposed to be special. I would not purchase this item again.
The product is always wonderful quality. If in stock it arrives quickly. If you have a problem they are quick to respond. My 4 grandkids have multiple matching pajama sets from Caden Lane and it's always so much fun at bed time.
I purchased a bathing suit set from Caden Lane on May 1 after making my purchase I get an email saying that the bathing suit is on back order and I won’t receive until the middle of June! The hat came first and then the personalized towel. When I found out that I wouldn’t be getting the bathing suit until mid June I asked for some compensation because now they have it on sale and they flatly refused. They also said that the item was listed as not available until mid June which I admittedly denied because I needed the order for a first birthday so I would have chosen a different product! I was only informed after the purchase and after reading these reviews I am seeing a theme! Very deceptive. I emailed the customer service twice in June about the bathing suit and have not heard anything back and yes, they have lost another customer!!! Buyer Beware!
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