Caden Lane

We’re so sorry to hear about your experience and truly appreciate you taking the time to share your feedback, it’s never our intention for anything to feel misleading or frustrating. Items purchased from our sale section are final sale, and we’re sorry for any confusion around how that was displayed at the time of your order. You can review our full return policy here: https://caden-lane-help-centerfaq.gorgias.help/en-US/return-179300. We always want our customers to feel confident shopping with us, and your feedback is incredibly valuable as we continue to improve. 🤍

Thank you so much for sharing your experience, we’re truly sorry to hear about your concerns, especially when it involves something meant to be so special for your grandson. We completely understand how upsetting this must feel. We’re really glad to hear that you were able to enjoy the bunny for some time. That said, we take safety very seriously. This item is tested to and complies with ASTM F963-23 safety standards. However, if the bunny is frequently being sucked or chewed on, the fabric can begin to weaken over time, which may cause fibers to loosen. Our large bunny is designed to be a comforting companion for snuggles at bedtime, playtime adventures, or simply a sweet buddy to carry along, rather than for being sucked on or used for teething. We truly appreciate you bringing this to our attention and sharing your feedback.

Hi there, We’re so sorry for the frustration this experience caused—we completely understand your disappointment. Our graphic tees are made to order, and by the time you reached out, your item had already been printed, which is why we weren’t able to cancel the order. We truly appreciate your feedback and are very sorry we couldn’t accommodate this request. Please let us know if there’s anything else we can do to help.