Hi there, we honestly couldn't have said it better ourselves — thank you for this! You've perfectly captured what our nipple covers are designed for, and your point about expectation gaps is something we work hard to address every day. The fact that they've held up through New England summers says everything. We love your energy and we're so grateful for customers like you who truly get it. Thank you for sticking up for us! 🩷
Hi!
We love that Cakes has become a household staple for both you and your daughter! Sundresses, workout tops, thinner tops - it sounds like between the two of you, you've got every outfit covered. We're also so glad the packaging is hitting the mark - we put a lot of thought into it!
Thank you for the lovely review.
Hi there, we're truly sorry - receiving an incomplete order is not acceptable and we want to make it right. We also hear your frustration with our chat support and we're sorry you weren't able to reach a real person when you needed one. Please email us directly at [email protected] and a member of our team will personally ensure your missing item is taken care of. We look forward to hearing from you!
The full CAKES collection and a perfect system for every occasion — we love it! The Grippys for swimsuits and sports bras and the Stickys when you need that extra hold is honestly the ideal combo. Thanks for spreading the word about CAKES body — that means the world to us! 🩷
Hi Heidi, this is exactly what we love to hear — especially the hot sweaty day test, because if they hold up through that, they can hold up through anything! We're so glad the Cleavage Bra surprised you and that you've found your perfect Cakes combo with the Grippy Circles for daily wear too. Thank you for giving us a shot despite the nerves — we're so happy we could deliver! 🎉
Hi Courtney, we are absolutely obsessed with this review — thank you! The fact that you've replaced every pad and bra alternative in your wardrobe with Cakes means the world to us. And the Cakes Tape + Grippy Cakes combo for a wedding? That's the dream team right there! We're so glad your sensitive skin has never had an issue and that you felt supported and comfortable all day. We love that you're as excited about what's coming next as we are — stay tuned! 🎉
Hi Linda, we hear you and we appreciate you sharing your experience. Your feedback has been forwarded to our management team for review. Thank you for taking the time to let us know.
Hi Jen, thank you for taking the time to share this — and we're truly sorry for the confusion and frustration this preorder experience caused. Preorder timelines can shift, and while that's sometimes unavoidable, the way the updated information was communicated to you clearly wasn't good enough. You deserved consistent, accurate updates and that didn't happen here. We understand why that's disappointing, especially when you were actively trying to get clarity. We'd love the opportunity to make this right — please reach out to us at [email protected] and we'll take care of you.
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Sophia kang · 写过 3 条评价 · 体验于 2026-03-13 ·
★★★★★
糟糕的客户服务和尺码
我之前从 Cakes Body 订购过,从来没有遇到过问题,这让这次经历更加令人失望。我最近订购了一件替换粘性文胸,尺寸与我之前购买的尺寸完全相同。不幸的是,新的根本不适合。
该商品是全新的,从未穿过,但公司坚决拒绝换货。他们的解决方案本质上是我运气不好,应该再购买一个。对于一家销售尺寸可能有所不同的私密产品的公司来说,拒绝更换未使用的商品是一项糟糕的客户服务政策。
他们没有试图解决问题或支持他们的产品,而是加倍努力执行政策,并且没有提供任何真正的帮助。现在我被一个我无法使用的产品所困扰。
我对此事的处理方式感到非常失望,并期望我以前信任的公司能做得更好。由于这次经历,我不会再向他们订购,并将向商业改进局投诉。
CAKES body 回复2026-03-31
Hi Sophia, we really appreciate your loyalty as a returning customer, and we're sorry this experience didn't reflect the standard you'd come to expect from us. Sizing consistency is something we take seriously, and we understand how frustrating it must feel to reorder in confidence and have the fit be different. While our policy exists for hygiene reasons — as is standard for intimate apparel — we never want a loyal customer to feel like they're left without options. We'd genuinely like to look into this further for you. Please email us at [email protected] and we'll do our best to find a solution.
Hi there, thank you for sharing your feedback — and we're sorry this experience left you feeling frustrated. To clarify, our return fee is a flat processing fee, not a restocking charge, and it applies regardless of whether the item is physically returned — we understand that can feel confusing and we're always open to feedback on how we communicate that. As for our products, they're designed to work across a wide range of body types and ages, though we know they're not the right fit for everyone. We'd also love the chance to connect with you directly — a real person on our team would be happy to help. Please reach out at [email protected].
Hi there, we are truly sorry — this is not the experience anyone should have, and we completely understand your frustration. Being billed in November and still without your order in March is unacceptable, and the inconsistent communication along the way made it so much worse. This deserves our immediate attention. Please email us directly at [email protected] and we will personally ensure this is resolved right away. We want to make this right.
Hi Maddie, an 11/10 review from a 2-year fan — it doesn't get better than that! We love hearing that both the Grippies and Stickies have become such a staple in your wardrobe, and the fact that you've been sharing them with friends means the world to us. Thank you for being such an incredible part of the Cakes community — we're so happy to have you!
Hi Linda, this truly made our day — thank you for taking the time to share your journey with us from that very first Shark Tank curiosity purchase to now. "No bra. No digging straps. No back pain." — you captured exactly what we set out to create, and hearing that it's made such a difference for a busy professional, mom, and entrepreneur means everything to us. And you're absolutely right — when you find something that works, you don't gatekeep it! Thank you for sharing Cakes with everyone who would listen. We're so grateful to have you in our corner.
Hi Mandy, consider those wrinkled bra pads officially retired! 🎉 We love hearing that you've tried all so many CAKES products and they're all working for you — that's exactly the kind of confidence and comfort we want every customer to feel. Thank you so much for the kind words and the would-be 10 stars — we'll take it!
Hi Maureen, this is such a sweet review — homecoming is exactly the kind of occasion where you need something that will hold up all night, and we're so glad the Cleavage Bra delivered! Dancing, sweating, and still staying put is the ultimate test and it sounds like it passed with flying colors. We hope your daughter had an amazing night!
Hi Rita, thank you for this detailed feedback — we're sorry the Cleavage Bra didn't work for you despite ordering the right size and following our guidance. Fit with this style can genuinely vary depending on breast shape and placement, and we know that's disappointing to discover after the fact. We also want to address the fee — the $5 is a processing fee that helps cover the cost of fulfilling and shipping your original order, and is not a return shipping charge. We understand that distinction wasn't clearly communicated during your return experience, and that's something we're actively working to improve.
Hi Krithika, we're sorry the Cleavage Bra didn't deliver the results you were hoping for — we completely understand how disappointing that feels, especially at that price point. The Cleavage Bra is designed to enhance natural shape, and results can vary significantly depending on breast size and placement, which we recognize isn't always clearly communicated upfront. We're glad our team was able to offer a partial resolution, and we appreciate your patience navigating our international return process. Your feedback on both the product experience and how we set expectations is genuinely valuable to us as we continue to improve. Thank you for taking the time to share it.
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Raj S · 写过 1 条评价 · 体验于 2026-02-04 ·
★★★★★
制作一份精美的礼物
给我妻子的很棒的礼物
CAKES body 回复2026-04-01
Hi Raj, that's so thoughtful — we love hearing that Cakes made a great gift! We hope your wife enjoys them. You clearly know her well! 😊
Hi! We're sorry to hear the adhesive didn't hold up the way it should — peeling within 30 minutes under normal conditions is genuinely not the experience we want for anyone, and we appreciate you sharing that honestly. We'd also like to address your note about leaving a review on our site — our review platform is open to all verified purchasers, so if you ran into a technical issue we'd want to know about that too. Please reach out to us at [email protected] and we'd be happy to look into both concerns and make sure you're taken care of.
Hi Iuliia, we're sorry to hear the sizing didn't work out for you — we understand how disappointing that can be. We do want to note that your order contained the Sticky Starter Pack, which is a Final Sale bundle and is ineligible for returns or exchanges, as noted on the product page at the time of purchase. We always recommend checking our size guide before ordering to help find the best fit.