CAKES body

Hi Kara, thank you for sharing this — we're sorry our products and policies added stress to what should have been an exciting occasion. We completely understand how frustrating it is when sizing doesn't work out the way you'd hoped, especially when you'd planned ahead. We've looked into your order and a member of our team will be reaching out to you directly via email very soon, as we'd love the opportunity to make this right for you. Please keep an eye on your inbox!

Hi Grace, we're sorry to hear you felt that way about your experience. We do want to clarify that we accept returns on all eligible items — some bundles and promotional items are marked as Final Sale at the time of purchase and are not eligible for returns or exchanges, which may be what you encountered. We hope this helps provide some clarity, and we wish you all the best.

Hi Liliana, you're absolutely right, and we sincerely apologize. The high volume of orders following our Black Friday sale led to inventory delays that we didn't communicate proactively, and that's on us. You shouldn't have had to follow up multiple times to get answers — we understand why that experience was frustrating and we take that feedback seriously. We're glad we were able to process your refund and we hope you'll give us another chance in the future.

Hi Amie, we're truly sorry for the experience you've described — waiting 30 days for an order without clear answers or meaningful resolution is completely unacceptable, and we understand why you're frustrated. Like several customers during that period, your order was impacted by inventory delays following our Black Friday sale, and we recognize that our communication throughout fell short of what you deserved. We hope this provides some context, and we sincerely apologize that we weren't able to turn this experience around for you.

Hi! Thank you for this thoughtful feedback — we're sorry the covers didn't perform the way you hoped, especially given the investment. Based on your description, it sounds like you may have purchased our Grippy CAKES, which are designed to stay in place through friction and compression rather than a traditional adhesive backing. They do perform best under more fitted styles, which may explain the difference you noticed with looser clothing. For a stronger hold across a wider range of outfits, our Sticky CAKES line uses a skin-safe adhesive and may be a better fit for what you were looking for. We appreciate you sharing your experience as it helps us improve how we communicate the differences between our products.

Hi Monica, we're sorry for the frustration this caused — both for you and your niece. The delay you experienced was part of a wider fulfillment backlog following an exceptionally high volume of orders, and we completely understand why the lack of proactive communication made it feel like we didn't care. That's not the experience we want for anyone and we take that feedback to heart. We hope the order ultimately reached you and that your niece enjoys the products.

Hi! Thank you for the kind words — we're so glad the return process was smooth and hassle-free for you! We know the bride had other plans, but we love that we could make it easy to sort out. We really appreciate the recommendation and hope you'll think of us again in the future!

Hi! We're truly sorry your order didn't arrive in time for your event — that's exactly the kind of experience we never want a customer to have, especially when you planned so far ahead. The shipping and communication delays you experienced fell well below the standard we hold ourselves to, and we completely understand your frustration. We're sorry we weren't able to turn this around for you and appreciate you taking the time to share your feedback.

Hi Meytha, thank you for sharing your feedback. We do want to clarify that Cakes Body is not affiliated with or rebranded from Bare — we are a separate brand entirely. As for the fit, our nipple covers can perform differently depending on cup size, and we understand they may not work for everyone. We appreciate you taking the time to leave your thoughts.

Hi Lisa, we're sorry for the confusion and frustration this caused, especially when you needed the item by a specific date. We do want to provide some clarity — our shipping policy does note that international orders, including those shipping to Canada, can take up to 21 business days, and our international returns policy is also outlined on our website prior to purchase. We understand that the checkout experience may not have made this distinction clear enough, and that's valuable feedback we take seriously. We hope the order ultimately reached you.

Hi Diane, thank you for sharing this feedback. We're sorry the Plus size Cleavage Bra didn't deliver the coverage you were expecting — fit and coverage with this style can vary depending on breast shape and placement, and we understand that's frustrating when the description doesn't fully reflect your experience. We're always working to improve how we communicate sizing expectations. We'd also like to clarify that the $5 fee is a processing fee that covers the cost of your original order fulfillment and shipping — it is not a return shipping charge. We appreciate you taking the time to leave your thoughts.

Hi Sandra, we're sorry the sizing didn't work out despite following our size guide — we understand how frustrating that is, particularly when you've done everything right. While our size guide is designed to provide the best possible fit, we know it doesn't account for every body type and we take that feedback seriously as we continue to improve. We also understand the disappointment around our international returns policy — this is something we're aware is a pain point for our customers outside of North America and we appreciate you flagging it. We're sorry we weren't able to offer a better resolution.

Hi Mi, we're sorry to hear the grippy CAKES didn't perform as expected despite following the instructions — that's genuinely disappointing and we appreciate the feedback. We did want to clarify one point: we charge a single $5 processing fee that covers the cost of your original order fulfillment and shipping — there is no separate return shipping fee on top of that. We hope that clears up any confusion, and we appreciate you sharing your experience.

Hi Delaney, we're sorry the Cleavage Bra didn't deliver the results you were hoping for. While the product works well for many of our customers, we recognize that results can vary depending on breast shape and placement, and we understand that's disappointing when marketing sets a certain expectation. That's feedback we take seriously as we work to communicate more clearly. We appreciate you sharing your experience.

Hi Claire, thank you for raising this — it's a fair point. For preorder items, the gap between purchase date and delivery can create a situation where the return window has passed before the product is even in hand, and we understand why that feels unreasonable. This is feedback we're actively taking into consideration as we review how our return policy applies to preorder purchases. If you'd like to discuss your specific situation, our customer care team is always happy to look into things on a case by case basis.

Hi Melissa, we're sorry the sizing didn't meet your expectations and that we weren't able to find a resolution that worked for you. When a purchase is made with a gift card, our system does require refunds to be returned to the original payment method, which we understand created an impossible situation given the card was no longer available. We recognize that left you without a good option and that's genuinely frustrating. We're sorry we weren't able to do more in this case.

Hi Caroline, we're sorry to hear they didn't stay in place — that's definitely not the experience we want for anyone. Without knowing which product you tried, it's hard to speak to what may have gone wrong, but we appreciate you sharing your feedback and we're sorry it didn't work out for you.

Hi Steph, we're sorry for the confusion around the shipping timeline — we understand how frustrating it is to expect one timeframe and be told something very different. To clarify, the 2-3 business days refers to order processing time rather than delivery, and international orders including those shipping to the UK can take considerably longer to arrive once dispatched. We recognize this distinction isn't always made clear enough at checkout and that's valuable feedback we're working to address. We hope the order reached you and that you enjoyed the products.

Hi Cali, we're sorry for the delays and the frustrating communication experience — having a rep go quiet mid-conversation is not acceptable and we understand why that left you feeling like we weren't prioritizing you. We'd also like to address the phone number — we are primarily a digital-first brand and our customer support is handled through chat and email rather than phone, so we want to make sure that's clearly communicated going forward. We're glad the cancellation was ultimately processed and we're sorry the overall experience fell short.

Hi Liza, we're sorry the product didn't meet your expectations. Our nipple covers are designed primarily for coverage and to work bra-free under clothing, and we understand that results can vary depending on body type and the specific style purchased. We also want to sincerely apologize for the lack of response from our customer care team — during that period we were dealing with an unprecedented volume of orders and inquiries that significantly impacted our response times, and that's not an excuse, just context. You deserved better and we're sorry we weren't there when you needed us.