CAKES body

Hi Kaylea, Thank you for taking the time to share your experience in such detail - we genuinely appreciate honest feedback, even when it's hard to hear. We're sorry the products didn't work for your body and that the experience left you feeling frustrated and unheard. That's never the outcome we want for anyone who comes to CAKES looking for a solution. We do want to gently clarify one thing - the Summer Starter Kit does display "All sales are final" directly below the bundle name on the product page, and our team's intention in their response was never to suggest you weren't paying attention, but rather to acknowledge that it can be easy to miss details when you're excited about a purchase. We understand that didn't land the way it was intended, and we're sorry for that. That said, your product feedback matters to us - particularly around fit and sizing for larger cup sizes - and we'd love the opportunity to make this right and have a direct conversation with you. Please reach out to me at [email protected] and I'll take care of you from there. Desiree Customer Care Manager, CAKES Body

Hi KB, we are truly sorry - this has gone on far too long and you deserved a real resolution, not repeated assurances without follow-through. A missing item turning into weeks of back-and-forth with no dispatch confirmation or refund is not acceptable, and we take full responsibility for how this was handled. We want to make this right properly. Please email [email protected] and ask for your message to be directed to the Customer Care Manager - we will personally ensure this is resolved.

Hi Chantal, this is not the experience we ever want anyone to have, and we're truly sorry. Paying for expedited shipping and then going through that many back-and-forths to resolve it is unacceptable, and we understand why you left feeling the way you did. We're glad the refund was ultimately processed, but we know that doesn't undo the frustration of the process. We'll be taking this feedback seriously internally. Thank you for giving us a chance.

Hi Cailyn, so glad the Grippy CAKES have been working well for you! The Sticky line does require a bit of care between wears to maintain adhesion - gently hand washing and air drying after each use helps restore the stickiness and significantly extends their lifespan. If they were only lasting 3 wears without that step, that's likely the culprit. We'd love for you to have a better experience - feel free to reach out to us at [email protected] and we'll help troubleshoot!

Years in and still going strong - that's what we love to hear! Thank you so much, Jules. 🩷

Comfy, stay-put, and easy to clean — honestly the holy trinity. Thank you, Katie! 🩷

Over a year and still sticking - that's the goal! Thank you, Luka. 🩷

Hi K.B., we're sorry the adhesion didn't hold up the way you expected - we know how frustrating that is, especially after seeing so much about the brand. Adhesion can be affected by a few factors including skin prep, oils, and lotions prior to application, so we always recommend applying to clean, dry skin for the best result. We're glad our team was able to follow up and take care of you, and we appreciate you giving CAKES a try. 🩷

Homecoming on the dance floor - that's a real test and she passed with flying colors! So glad it held up all night. Thank you for sharing, Renee! 🩷

Hi Stephany, fair point - CAKES are designed primarily for coverage and going bra-free, not for lift or support. We wish that had been clearer upfront so you could have made the best choice for your needs. Thanks for the honest feedback.

Two years searching and you finally found it — that's exactly what we love to hear! So glad the Cleavage Bra is delivering exactly what you were looking for. Thank you, Patricia! 🩷🙏

Hi Emily, we're sorry to hear the products didn't work as expected. We do want to clarify — our bundle promotions are marked as Final Sale on the product page prior to purchase, which means they aren't eligible for returns or exchanges. This policy exists to keep our bundle pricing accessible to everyone. Regarding fit, our products aren't size-limited — performance can vary based on breast shape and placement, and we're always happy to help find the right fit or style. If you'd like to connect, please reach out at [email protected] and we'll do our best to help.

Hi Becca, this is definitely not the experience we want anyone to have. Our products go through quality checks before shipping, but if something arrived in this condition we want to make it right. Please reach out to us at [email protected] and we'll take care of you.

A wedding-night win - we'll take it! So happy they arrived in time and that you felt fully covered and confident throughout the night. The color blend comment made our day. See you at the next event! 🩷

Numerous products and still going strong - we love to hear it! Thank you so much! Reviews like yours mean the world to us. 🩷

Hi Missme, smooth, lifted and staying in place - that's everything we could ask for! Thank you so much for the love and the recommendation, it truly means the world to us. So glad Cakes have become such a staple for you! 🩷

Hi Ellie, we know that panic moment all too well - and we're so glad Cakes has become your go-to solution for it! Backless, off the shoulder, staying on all night long - that's exactly what we set out to deliver. Two pairs in and never looking back - we love that for you! Thank you so much for the kind words! 🩷

Hi Ann, we're so glad you love the product and we're sorry the return process was such a frustrating experience — an hour in chat with no resolution is not okay and we want to fix that for you right away. You don't need to go through chat at all — simply email us directly at [email protected] and a real member of our team will get back to you in less than 5 minutes. We'll take care of everything from there, invoice number or not. We look forward to hearing from you!

Hi Dina, we're sorry for the frustration this preorder delay has caused — we completely understand how disappointing it is when a ship date changes unexpectedly, and we're sorry we weren't able to get your order out on time. Regarding the refund, we can confirm that it was processed correctly on our end — holds on refunds can sometimes take a few business days to clear depending on your bank or payment provider, and unfortunately that processing time is outside of our control. If you have any further concerns please don't hesitate to reach out to us at [email protected] and we'll be happy to provide confirmation of the refund on our end.

Hi Lauren! We're sorry the products didn't work out for you - we understand how disappointing that is, especially when you invested in a bundle to try the full range. We do want to be transparent that bundles are marked as Final Sale at the time of purchase, which does make them ineligible for returns or exchanges, as noted on the product page. That said, we never want a customer to feel like they're completely out of options, and we'd love to see what we can do for you. Please feel free to reach out to Desiree, our Customer Care Manager, and she will be happy to look into this further for you.