CALECIM® Professional

Dear Zrinka, Thank you for taking the time to share your feedback. We’re sorry to hear that the rewards program felt unfair to you. Our rewards structure is designed to recognise and thank our long-term customers. In addition to our standard loyalty points program, subscribers receive additional benefits on top, including 20% off every subscription cycle, $20 USD in credit, and complimentary products throughout their subscription journey. These subscription rewards are separate from and in addition to loyalty points, which can also be redeemed for discounts and products. Our intention is to provide meaningful value to customers who choose to stay with us over time. We truly appreciate your feedback and will continue refining our programs to ensure they remain rewarding and transparent for our community. If you would like help understanding how to make the most of the rewards available, our team would be happy to assist. Warm regards, The CALECIM® Team

Dear Shayna, Thank you for your feedback, and we’re sorry to hear about your experience. We’ve looked into your case and can confirm that your first email enquiry was received on 5th March, the same day the review was left. Our team responded promptly and resolved the issue on 6th March. We were also unable to find any records of messages from you via Facebook Messenger, but we’re always happy to assist across all our available support channels. Regarding subscriptions, our Subscribe & Save program offers 20% off every order. As part of this benefit, there is a minimum commitment of three orders, which is clearly communicated during checkout and in our follow-up emails. We understand how important timely support and clear communication are, and we truly appreciate your feedback as we continue to improve our customer experience. If there’s anything further we can assist with, please don’t hesitate to reach out. Warm regards, The CALECIM® Team

Dear Lisa, Thank you so much for your review — we truly appreciate that you love our products and that they’ve been working well for you. That truly means a lot to us. We completely understand that pricing is an important consideration, especially in today’s economy, and we’re always happy to share more context around it. The two products you’re using are formulated with our proprietary active, PTT-6®, at an unprecedented 80% concentration. This exceptionally high concentration is exactly why the formulas deliver the visible, long-lasting results you’re experiencing. We do not dilute our products with fillers or mass-produced actives — potency and performance are our priority. PTT-6® is derived from stem cells and cultivated in our own state-of-the-art laboratories. Because of the highly controlled and complex nature of stem cell cultivation, batch sizes are necessarily small. This ensures purity, consistency, and regenerative efficacy — but it also makes production significantly more resource-intensive than conventional skincare ingredients. In short, the price reflects: * 80% concentration of proprietary PTT-6® * Proven regenerative performance * Small-batch, stem cell–derived production * Full vertical control of our patented technology That said, we also want to make our products as accessible as possible for our loyal customers. Through our subscription programme, you receive preferential pricing, and loyalty points accumulate as credit that can be brought forward into future cycles. Members are also able to redeem generous full-size products, which can provide meaningful additional value over time. We could dilute our formulas to reduce costs — but we choose not to. Because for our customers, results matter. Thank you again for your thoughtful feedback and for being part of the CALECIM® community. The CALECIM® Professional Customer Care Team

Dear Holly, Thank you for your feedback. We are sorry to hear that the product size did not meet your expectations. The volume of each product is clearly stated on our website and packaging, and we aim to present images that help illustrate the product as accurately as possible. If you have any questions or need further assistance, please feel free to reach out to the CALECIM® Professional Customer Care Team — we are always happy to help. Warm regards, CALECIM® Professional Customer Care Team

Hi April, Thank you for your feedback, and we are sorry to hear about your frustration. We can confirm that we replied to your enquiry today and cancelled your Restorative Hydration Cream subscription on the same day it was received, as requested. For this reason, we would like to better understand if there is anything further that may still be causing concern. Just to clarify, our subscription option offers a 20% discount compared to the one-time purchase price and includes a minimum commitment period of three delivery cycles, which is outlined at the point of sign-up. This allows us to provide the reduced pricing and additional subscriber benefits. Customers can also choose to purchase products as a one-time order at any time, without subscribing. We appreciate you sharing your experience, and if there is anything further we can assist with, please do not hesitate to contact us. Warm regards, CALECIM® Customer Care Team